I was very unhappy with my purchase and wanted to return it but found it very difficult to use the link provided. The website would not recognize my order number and zip code. So, it seems I am stuck... Voir plus
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Lisez les avis des autres
Katy is the Very Best! I am overly Excited, Happy and Super Satisfied with how She Helped Me with My at first confusing situation that ended up being heartbreaking because the Beautiful items I purch... Voir plus
The product I purchased was smaller than I expected. The box it came was completely broken up. And the screw back was bent before I ever took them off the broken box it came in. I am completely u... Voir plus
L'entreprise a répondu
These people are great!! I’m a repeat customer who will continue using them. First order no issues second order one of the items were out of stock after purchase so they threw in a similar item free o... Voir plus
À propos de l'entreprise
À propos de Jewelry Outlet
Écrit par l'entreprise
Jewelry Outlet™ is a premier online jewelry retailer specializing in authentic diamond jewelry at discounted prices.
INSURED SHIPPING
Since we only sell real jewelry, all of our shipments are fully insured to protect our customers against any packages lost during transit.
HASSLE-FREE RETURNS
☑ No Restocking Fees
☑ No Return Shipping Fees
☑ No BS
Return any item within 30 days of your order date for a full refund. No reason needed!
AUTHENTICITY
Jeweler Code: A02443
Every piece of our jewelry comes with a Certificate of Authenticity which can be verified on VerifiedJewelry.com and is honored by Jewelers Mutual Insurance.
Coordonnées de contact
2451 W Grapevine Mills Cir. #592, 76051, Grapevine, Etats-Unis
- (844) 568-8538
- jewels.me/support
- jewelry-outlet.com
2,9
Moyen
214 avis
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20% restocking fee
I received the wrong item and the return process was not easy. I had to print out the label, not very many people have a printer in there home. I read that there was a 20% restocking even for receiving the wrong item, don’t believe that’s fair. And kicker is you don’t get your money back they give you a credit to be spent in house.
12 janvier 2021
Réponse de Jewelry Outlet
Hi Bruce,
Please take another look at the Returns Form that was attached with the Return Shipping Label in the same email that you received on January 7, 2021. It will clearly show that since you received an incorrect item, we already waived the restocking fee and that your refund will be going back to your original payment method once we receive this item back.
It is completely understandable if you missed that part on that form before writing this review, mistakes can happen. One of our shipping staff also made a mistake when they shipped the incorrect item. That is why we have already waived the restocking fee, we have already paid for the return shipping label, and are waiting for you to send the item back to us so that we can process the refund back to your Klarna account.
Warm regards,
Jewelry Outlet Team
I enjoyed seeing my items one of my…
I enjoyed seeing my items one of my little jewelry boxes was damaged the one that came with the pendant in it but over all nice just lovely
11 janvier 2021
Quality is bad
11 janvier 2021
Outstanding quality and customer service
30 décembre 2020
Ordered a pair of princess diamond…
Ordered a pair of princess diamond earrings for my wife and when I had received the earrings, one of the earrings was missing the back fastener
23 décembre 2020
Réponse de Jewelry Outlet
Hi Rogelio,
Thank you for being our valued customer!
We have been in contact with your wife and we have shipped her the missing screwback for her earring.
We apologize that one of the backs were missing in your shipment in the first place, our shipping staff should have inspected the earrings more thoroughly before shipping them.
Please let us know if we can be of any further assistance.
Warm regards,
Jewelry Outlet Team
The ring is beautiful
The ring is beautiful. The quality is amazing and all for a great price
21 décembre 2020
Great present
Got my boyfriend a pair of earring and he loved it, especially the back piece won't fall out.
15 décembre 2020
Y'all did a great job
Y'all did a great job. My ring is beautiful. I would and will recommend you to my family and friends.
8 décembre 2020
Great quality item!
Great quality item!! My mom is going to love it! And amazing shipping time, felt like it took a snap of the finger and it was at my door! All around good service!
4 décembre 2020
Very straightforward about what you are…
Very straightforward about what you are getting. They shipped my item to me very quickly. They were great at handling my return. My only issue is that i was unable to get my money back for the return, just store credit. To be fair they were very straightforward about that in their faqs on the website if you go searching for it. I suppose I should have before I ordered, not after.
16 novembre 2020
I never received my package and I have…
I never received my package and let me clear the air because someone illegally signed my name and stole my package and I have emails from your fraud department people stating that it was signed for and the fraud department was very rude katy was very helpful and took great care of me the way your fraud department people spoke to me was uncalled for
15 novembre 2020
Réponse de Jewelry Outlet
Hi Desire,
We shipped your order on November 6, 2020 and it looks like it was delivered on November 10, 2020 and since we only sell real jewelry, we require all USPS and UPS delivery drivers to obtain a signature from the customers before physically handing over the package, they don’t just leave the package in your mailbox or outside your door, you or someone in your household has to signed for it and based on the USPS Proof of Delivery, someone with the same last name as yours signed for this package. USPS Tracking # 420122069302120207600010987229
But, you reached out to us a couple of days ago and you informed us that you never received the package ( and we believe you ) since it is possible that the USPS delivery driver made a mistake. And thankfully, your shipment was insured via Route Shipping Protection and we gave you clear instructions on how you can file a claim and get your refund.
We were also informed by Route Shipping Protection that you just filed your claim (today) and that it is currently ‘In Review’. Please note that giving us a bad review here will not speed up this process, you will be getting the refund via your shipping insurance claim as soon as Route Shipping Protection approves it which usually just takes 1-3 business days.
Warm regards,
Customer Success Team
Jewelry Outlet
It's not the ring size I am talking about
The ring was not the size I seen on jewelry outlet?
15 novembre 2020
Réponse de Jewelry Outlet
Hi Cavin,
I see that your order is from 6 months ago, did your size change? We shipped your ring on May 6, 2020 in exactly the size that you selected at the time you placed the order. We can only resize a ring for free once before we ship it. We can resize your ring again but the cost will also include shipping charges ( http://jewels.me/resize ). Or, since your ring is made in real white gold, you can also get it resized at any of your local jewelers to avoid any shipping fees.
Warm regards,
Customer Success Team
Jewelry Outlet
Beautiful Earrings
The diamond earrings I received were beautiful. They were a great price too.
10 novembre 2020
Item was very small and for this price…
Item was very small and for this price I could of got a larger charm
3 novembre 2020
I ordered 14kt Rose Gold Womens Round…
I ordered 14kt Rose Gold Womens Round Diamond Hoop Earrings 1/10 Cttw. They are on sale now, otherwise I would not buy them because they rae too expensive for me. The cutomer support is really friendly. And my earings were delivered on time.
12 octobre 2020
Avis spontané
Great customer service !
Great customer service !!
Great quality jewelry A+ seller
28 septembre 2020
Avis spontané
Good experience guys
5 août 2020
Avis spontané
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