Jfkairport Avis 

Pure trash and disorganized. Too big of an airport for this drama

If i could give 0 stars I would. Worst airport I've ever been to and I've been to 3rd world countries! On arrival into JFK it took us over 2 ½ hours from stepping oglff the plane to getting outside the airport. There was less than half of the security booths with officers in which crated a huge backlog. Leaving JFK wasn't much better. Went through security and got some Dunkin doughnuts and drinks to have, when we got to our gate, in a leisurely fashion but following the walkway took us back out of the air port so we had to go through security again! They took our drinks away and the woman didn't care that we had a receipt for the drinks. She was rude, ignorant and didn't want to listen. Where we originally went though security the sign of where to go was above our heads so we couldn't see it. Extremely poor signage and what I would have thought to be a massive security risk. There was no staff at the doors we took so someone could quite easily go through them and bypass the security completely! Compared to LHR which was clearly sign posted and had up to date biometric security. We got off the plane and out the airport with baggage collection in 36 minutes. JFK have a lot of work to do. Won't ever chose that airport again. Newark airport will be the choice now for the rest of my life.

Terrible airport. Massive queues. Limited signage. No information actively given by staff members. Thousands of passengers and only 4 small baggage xray machines? Seriously? Oh, and then losing my luggage at the destination.

My complaint is about the cab service that they offer supposedly affiliated with the airport.We got stuck on a I hour flight from Raleigh Durham, NC that turned into an 8 hr odyssey. After we arrived at JFK airport went to the cab area where the dispatcher put us in a cab.This cab driver was from another planet. He took us down back alleys at 11:45 at night and acted like he was lost.Then he told us the trip would be 47 minutes and wanted more money.? He was price gauging. Me and sister are from NYC,Brooklyn to be exact, so we know he was the scum of the earth.We told him we were getting out since Jamaica Center was across the street. We got a proper cab driver and we made it home in under 15 minutes. These drivers are not safe and ripping off passengers especially ones not familiar with the area. Riders stay aware of your surroundings, take these guys picture and the ID the have displayed and the license plate #.Be aware . Obviously JFK does not care.

JFK airport I wouldn’t even give it one star there are no restaurants. There’s no one to help you. It’s the worst airport in the whole world that I’ve ever been to. British Airways shouldn’t fly here. what I do not understand is these reviews have been going back to 2022. Why is nothing being done I will never fly to this airport ever again.

The temporary taxi situation at terminal 4 arrivals is at once chaos, cruel and pathetic! In the rain, with 7 bags, we two septuagenarians had to fend for ourselves to get our bags onto a crowded bus at the taxi stand, lurch for 10 min hoping we didn't fall, loose track of our bags or that the limited storage rack didn't collapse! Reaching the site of temporary taxi stand where there were no luggage carts and the same one poor guy designated to help the whole bus did his best to assist us! The yellow taxis were another 5 min walk in the rain & cold to where a way to short open awning missed covering all but the first few on line, only to wait further for a taxi! You have got to be kidding! Soo messed up! Will be flying outa Newark next time!

Been to many bad airport but JFK is the by far the worst. Not just the ground service….. transport , security, attitude.. not gonna mention the terrible layout, cleanliness… kind of nightmare

I needed 3 1/2 hours for passport control (tourists). an absolute impertinence there are 50 counters and maybe 5 were occupied. I would be ashamed to be treated in such a way. Decency is simply not innate

Amazingly amateurs
Delays
Disorganisation
Services are very poor
Worst international airport ever

I was very disppointed with JFK Airport, it is ol dn an tired and not in any way up tol scratch with the rest of the world airports. The duty free is very sad and i found it hard to spend my money.
Will go out of my way not to fly into or from this airport again.

Three hours in customs queue
Missed a flight
Apparently quite normal and should be expected
😂

Arrived last night on a delta international flight into JFK. Customs is ridiculous! Hundreds of people waiting on a Friday night and only 2 custom booths were open. No excuse for this! Waited over an hour and a half to get through.

A year ago, we were travelling from Copenhagen to New York for a wedding. Bringing our kids on 6 and 8, there were no problems in Copenhagen, where there were a line especially for families with kids.

JFK, however, was another story. We arrived with our children to JFK late in the evening Danish time, and our kids were exhausted. Having lines for military and diplomatic personel, we were not even once presented with even a somewhat lenient staff in our case, let alone even an indication that we could skip the line.

It took us four and a half hours to get through the check and out of the airport. Just before the check, the counter even closed just before our eyes, leaving us with no idea, if we could get through or not. Our kids were sleeping upon us at this point.

The only member of staff showing us the slightest compassion was a clearly subordinate employee, who did what she could saving us from being even longer in line after the counter closed. She frequently mentioned to us that she as being employed for only two weeks was seriously considering quitting her job, being treated badly by both employers and passengers.

In Danish time, we got out of the airport at around 3 am - after four and a half hours of standing (!) in line.

It was as bad a beginning on a vacation, I have ever experienced, and it will always be printed in my memory of my trip to the US. I will NEVER use JFK again and seriously recommend everyone else from doing it.

Making a connection flight, had to go from T5 to T7. Required leaving secure area, and going through checking and security a second time. First flight delayed by 2 hours so queuing would have resulted in missing flight. On appeal to TSA staff, they very curtly barked at us to get to the back of the queue and walked away from us. Most belligerent and unprofessional staff I have ever encountered.

Avoid JFK Airport at all costs if you can. Absolutely dreadful experience. Waited 1 hr 30 minutes in a very long queue with no seating available or air conditioning switched on. Not enough positions open & incredibly rude staff when we finally made it to the security desk. Passengers were in danger of missing their connecting flights & we waited so long that by the time we got through to collect our cases, they had been removed from the conveyor belt & placed on the floor next to it.

When we finally made it to the security desk, after being interrogated about what we planned to do in New York, the very ignorant & rude employee asked how long we'd waited in the queue. When we replied, indignantly, 1,5 hours, she responded with, " Oh, not too bad then".

Clearly the US doesn't want tourists, albeit they're always happy to take our hard earned cash & expect tips.

Rude staff who you can’t ask a question too as they think they are too important. Plus have no idea about invisible disability tried to ‘see’ my child’s autism. It’s a wheelchair or nothing here. Really unpleasant atmosphere staff unhappy with their jobs.

Worst airport I’ve ever used. I am a wheelchair user in airports and the man who was allocated to look after me was totally uncommunicative. Left me near departure gate without saying if or when he would return to take me to plane entrance.
Never before have I had to pass security.in the normal queue in wheelchair. It was chaotic. Unhelpful, rude, surly staff who didn’t seem to care how they treated passengers. Shouting at and pushing people. I’ve never seen anything like the behaviours of this staff.
I was charged twice for our family meal at True Burger. Such a complicated process to get refund which took so long that my food was cold. Had to insist that I got a replacement meal and this was granted very, very reluctantly.
My experience at Terminal 7 was horrendous and the staff were some of the worst I have ever had the misfortune to encounter. Without exception they were rude, uncooperative, inefficient and unfriendly and seemed to look on passengers as an inconvenience who were stopped them from looking at their phones.
From previous reviews this does not seem to have been an isolated experience with other passengers expressing the same views over recent months. What is management doing to improve the situation? Do they not look at these dreadful reviews? It’s time that all concerned did what they are paid to do efficiently and with concern for passengers. They need to be reminded that it is the travelling public WHO PAY THEIR WAGES!!

Stood in line for over two and half hours to get my passport stamped which took a minute ! Terrible immigration setup. Staff are rude barking orders at travellers without please and thank you. Probably the worst passport control I've experienced. Great advert for the USA when arriving. Don't think I will be going back to New York in a hurry. Hopefully be better when they build the new arrival terminals which has just started 🤞 Don't get me started on getting to the airport which took 1 hour 40 minutes from my hotel near Grand Central Terminal. Friday 10th May 2024.

Landed at London Heathrow Sat 11th May 2024 @ 08.08 Delta Flight DL1 Through automatic passport control within a couple of minutes and on my way, Driving back home 08.45 brilliant! Well done Heathrow!

Flight arrived at 9pm. I cleared passport control with just 4 booths open and est 700 passengers 2 1/2 hours later (I could have flew from LHR to Rome in the time I queued. There was no direction, poor signage and everyone just looked miserable after their long flights. The staff just shouted at people for getting in the wrong queues. Its disgusting. I had a taxi waiting. The bill was over $200.
Newark - here I come. I will avoid JFK as much as humanly possible as it is by far THE WORLDS WORSE AIRPORT. I dread arriving / boarding here.

Queus for immigration are just unacceptable. Six booths to manage hundreds, possibly over a thousand international passengers? Then at 5pm five closed leaving just one. This was our worst airport experience since Athens in 1980 which is saying something. We got through in two hours, the people behind us probably in three or four. This was a third world experience in a first world country. We loved NYC, shame about what is for a lot of people their first experience of the USA.