Great company offering loads of drinks and pub snacks. Only gave 4 stars this time as i paid express delivery 1-2 working days had to wait 5 days later but the dispatch was quick the products are we... Voir plus
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Great company I wanted raspberry lemonade by whites which they have just stopped making. JL Brooks delivered a case with on 2 days at a reasonable price. I would use again
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Great service as always. Love this drink. DPD let you down on this one as they didn’t bother ringing doorbell just dumped boxes directly outside my front door. When asked to put in garage he proceede... Voir plus
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My order was great, , but delivery was not good,it was very quick,but the delivery man was not nice at all, I asked him if he could pick it up for me as it was very heavy, he did not looked pleased& j... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
J L Brooks are a trusted Yorkshire wholesaler that have been supplying crisps, snacks, soft drinks, confectionery, bar supplies, cleaning products and wine for over 100 years. With over 1000 products listed online from big brands including Walkers, Coca-Cola, Britvic and Cadbury, you're sure to find something you'll love at a price you won't believe! Unlike other wholesalers, J L Brooks ships to businesses and the general public, so anyone can take advantage of bulk buy discounts, delivered straight to their door. Try J L Brooks for yourself and see how much you could save!
Discover the J L Brooks Difference
Écrit par l'entreprise
- Quality Wholesale Since 1920
- At J L Brooks, we're more than just a wholesaler, we're a company committed to raising the standards across the industry, and making wholesale offers available to all, whether your a business or not. We pride ourselves in providing excellent customer service and competitive, fair pricing across our range. Try us for yourself and experience a better wholesale experience.
Coordonnées de contact
Unit 1 Low Hall Business Park, LS18 4EG, Leeds, Royaume-Uni
- 0113 2795787
- sales@jlbrooks.co.uk
- jlbrooks.co.uk
4,6
Excellent
1 k avis
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Great service from JL Brooks but poor DPD delivery.
Great service as always. Love this drink. DPD let you down on this one as they didn’t bother ringing doorbell just dumped boxes directly outside my front door. When asked to put in garage he proceeded to put it back in his van saying he only had one minute to unload. Then next morning two more boxes dumped outside then later that day two more boxes left outside my front door. Total of four deliveries for one order. This is not a reflection of JL Brooks just how poor DPD operated.
Thanks.
1 juin 2026
Réponse de JL Brooks
Hi Claire,
Thank you for your continued support and for taking the time to leave a review.
We are really pleased to hear you are happy with the service and that you enjoy the drink.
We are sorry to hear about the delivery experience with DPD. This is not the level of service we expect, and we understand how frustrating this must have been with multiple drop offs and the handling of your order. We will make sure this feedback is passed on to DPD for review.
Thank you for clarifying that this was not related to JL Brooks. We really appreciate your understanding.
We look forward to your next order.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
They get here so quick I am beginning…
They get here so quick I am beginning to think your place is at the bottom of my road.
2 juin 2026
Réponse de JL Brooks
Hi Frank,
Thank you for your great review and 5 star rating.
We are really pleased to hear your orders are arriving so quickly. We're a few miles away but the magic is happening.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Matilda
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi Chris,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with the service and quick delivery. Your feedback is greatly appreciated.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Damaged packaging …
I ordered a box of crisps they arrived battered and squashed at least a third of the packets were in bits. I ordered due to price and j l brooks stated on the website that they double boxed. That we’re not double boxed hence the damage.
31 mai 2026
Réponse de JL Brooks
Hi,
Thank you for your feedback.
We are sorry to hear your order arrived damaged and that the contents were not in a suitable condition. This is not the standard we aim to deliver, and we fully understand your disappointment, especially as you chose us based on the expectation of double boxed packaging.
We have taken on board similar feedback recently and have now moved back to double boxing shipments to help minimise damage in transit. We were previously trying to be more sustainable with packaging, but not at the expense of product protection and quality.
Thank you for bringing this to our attention. We appreciate your comments as they help us improve.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
My favourite crisps delivered quickly
31 mai 2026
Réponse de JL Brooks
Hi Stuart,
Thank you for your great 5 star review.
We are really pleased to hear your favourite crisps arrived quickly and that you are happy with your order.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
A good place to find your food needs…
A good place to find your food needs quick delivery and a good choice of products. With good prices.
31 mai 2026
Réponse de JL Brooks
Hi Iain,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with our range of products, prices, and quick delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi Tracey,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with our competitive pricing and fast delivery.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
i dislike the fact that it was…
i dislike the fact that it was delivered to wrong Adresse just two mins away the lady called on me told me she had to get them two flight of stairs i then had to get someone to help me bring them home i did send email to your selfs .
1 juin 2026
Réponse de JL Brooks
Hi Denise,
Thank you for your feedback.
We are sorry to hear about the delivery issue and the inconvenience this caused. This is not the level of service we expect from DPD, and we understand how frustrating it must have been for you, especially having to collect the order and arrange help to move it.
Thank you for bringing this to our attention.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Réponse de JL Brooks
Hi Stephen,
Thank you for your great 5 star review.
We are really pleased to hear you are happy with the excellent quality of your order.
We look forward to your next order and continuing to supply you in the future.
Kind Regards,
Selina
JL Brooks Customer Service Team Member
Dispatched and arrived on time
Dispatched and arrived on time. Parcel was intact and honestly no concerns about expiration dates.
I will be ordering in near future
30 mai 2026
Réponse de JL Brooks
Hi,
Thank you for your lovely 5-star review.
We are really pleased to hear your order arrived on time and in good condition, and that everything met your expectations, including the expiration dates.
We appreciate your kind words and look forward to receiving your next order soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Boxes of crisps were damaged
Boxes of crisps were damaged due to no being put in separate box but just taped together.
Normally they are shipped in pairs together in one strong box
1 juin 2026
Réponse de JL Brooks
Hi Micheal,
Thank you for your feedback and for taking the time to leave a review.
I am very sorry to hear that the boxes of crisps arrived damaged. This is not the experience we want for our customers.
I have requested that all stock is sent out in a box and not dispatched without extra protective coverage. The intention behind the original packing method was to reduce waste and improve sustainability, but this should never come at the expense of products arriving in a damaged condition.
We will review our packing process to make sure items are better protected going forward.
Kind regards
Selina
JL Brooks Customer Service Team Member
very efficient order came quicker than…
very efficient order came quicker than i was expecting too bought too many really but im sure they will be enjoyed thank you
31 mai 2026
Réponse de JL Brooks
Hi Doreen,
Thank you for your lovely 5-star review.
We are really pleased to hear your order arrived quickly and that everything was efficient from start to finish. It is great to know you are happy with your purchase, even if you ended up ordering a little more than planned.
We hope everything is enjoyed and we look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Excellent service
Excellent service, i'm only a private individual not a trader but my delivery was on time, products well dated and when there was an out of stock item it was delivered 2 days later at no extra charge
29 mai 2026
Réponse de JL Brooks
Hi Mr J Hall,
Thank you for your excellent 5-star review.
We are really pleased to hear your delivery arrived on time and that the products were well dated and in good condition. It is also great to know we were able to quickly resolve the out of stock item and get the replacement to you within two days at no extra cost.
We really appreciate your kind words and your support, and we look forward to your next order.
Kind regards
Selina
JL Brooks Customer Service Team Member
Crisps
Excellent service even let you know when there is a delay on delivery. I would highly recommend them.
30 mai 2026
Réponse de JL Brooks
Hi Jillian,
Thank you for your excellent 5-star review.
We are really pleased to hear you were happy with our service and the delivery updates. Keeping you informed is important to us, especially if there are any delays, so it is great to know this made a difference.
We really appreciate your recommendation and look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
Good selection of products
Good selection of products, good prices and delivery is always quick. Just let down by extortionate postage costs. Several times I've reduced my order massively just to get the postage cost vaguely palatable. If they could fix that I'd use them more.
27 mai 2026
Réponse de JL Brooks
Hi,
Thank you for your feedback and for taking the time to leave a review.
We are really pleased to hear you are happy with our product range, pricing, and quick delivery. It is also helpful to know where we can improve.
We understand your concerns regarding postage costs. We appreciate this can affect order size and we will make sure your comments are passed on for review. We are always looking at ways to improve value while maintaining reliable and fast delivery.
Thank you again for your support, and we hope we can continue to serve you in the future.
Kind regards
Selina
JL Brooks Customer Service Team Member
A quick efficient company
A quick efficient company whose customer service was impressive
30 mai 2026
Réponse de JL Brooks
Hi Nigel,
Thank you for your wonderful 5-star review.
We are really pleased to hear you found us quick and efficient, and that our customer service met your expectations. Feedback like this means a lot to the team.
We really appreciate your support and look forward to your next order.
Kind regards
Selina
JL Brooks Customer Service Team Member
good prices good delivery friendly…
good prices good delivery friendly driver all round good service
29 mai 2026
Réponse de JL Brooks
Hi Sue,
Thank you for your fantastic 5-star review.
We are delighted to hear that you are happy with our prices, speedy delivery, and the friendly service provided by our driver. It is great to know you had such a positive experience all round.
Thank you for your support. We look forward to serving you again soon.
Kind regards
Selina
JL Brooks Customer Service Team Member
My neighbour is old and he left to…
My neighbour is old and he left to heavy boxes with her ,, there is a safe place at my address and a note on door
26 mai 2026
Réponse de JL Brooks
Hi Sheron,
Thank you for taking the time to leave your feedback.
I am very sorry to hear about your delivery experience. It is always disappointing when the weakest part of the service is the courier company. I am, however, pleased that the actual ordering process and the quality of the stock were not the reasons behind your 1-star rating.
Leaving heavy boxes with an elderly neighbour when there was a designated safe place at your address and a note on the door is not the standard of service we expect. I completely understand your frustration.
We will pass this feedback on to the courier company so they can remind their drivers to follow delivery instructions carefully and ensure parcels are left in the appropriate location whenever possible.
Thank you again for bringing this to our attention, and we hope we have the opportunity to provide you with a much better overall experience in the future.
Kind regards
Selina
JL Brooks Customer Service Team Member
Great service
Great service, quick delivery and great response after DPD messed up the first delivery.
27 mai 2026
Réponse de JL Brooks
Hi Rae,
Thank you so much for your kind feedback.
We are really pleased to hear you were happy with the service and that your order was delivered quickly. I am also glad we were able to help resolve the issue with the first DPD delivery.
We really appreciate your order and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
excellent service
25 mai 2026
Réponse de JL Brooks
Hi Les,
Thank you so much for your kind feedback.
We are really pleased to hear you were happy with the service you received. It means a lot to us.
We really appreciate your order and look forward to seeing you again in the future.
Kind regards,
Selina
Customer Service Team Member
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