Jmvcars Avis 

I recently visited this used car dealership and my experience was extremely disappointing. From the moment I arrived, the sales approach felt very pushy and high-pressure, giving me barely any time to properly inspect the car. I felt rushed and cornered into making decisions before I was comfortable.

They also insisted on a non-refundable deposit far too early in the process, which came across as bullying. What concerned me even more was that after negotiating the price, it seemed like certain parts and tyres were swapped out, supposedly to make up for the discount. This left me feeling misled and unsure about the vehicle’s true condition.

Some of the information I was given during the sale turned out to be incorrect or confusing, and once the purchase was completed, the dealership became nearly impossible to reach. Post-sale communication was essentially nonexistent, and getting any help with faults or issues has been extremely difficult.

Overall, based on my experience, I absolutely would not recommend dealing with this dealership. I left feeling that I couldn’t trust their process, their communication, and integrity.

Great at talking and selling, rubbish at after sales. Supposed to have a years AA cover, can’t register the car and JMV won’t help you. Be careful to check the spec of the car, as they put a disclaimer stating it may not be exact. My car falsely advertised heated rear seats, split rear seats, rear electric blind, elec remote mirrors, remote central locking, fully elec adjustable seats (only back tilt was electric), upgraded stereo system. The only things advertised and were on the car was heated front seats, heated steering wheel and elec sunroof. I phoned them about the electric mirrors not working and, remote locking. As I’d paid over £800 extra for 1 years warranty, they said it might have blown a fuse, and I could get it checked. I found an RAC approved garage who specialised in electrics (warranty was with RAC). The nearest one was 20 miles away. They checked it out and even phoned H.O. of car manufacturers, to double check. It turned out the car didn’t even have the features! So I did a 40 mile round trip for nothing, with them probably knowing the car didn’t have them. The man at the garage was amazing, didn’t charge me, and said I could return the car under false advertising. I wrote to the manager at JMV about returning it, but he said I had buyers remorse! What a joke! Oh yes, Paul actually told me the car had 2 previous owners when I asked, but when I received registration document through, it had 4 previous owners. I actually love the car luckily, but I said I paid for a car that was advertised as “fully loaded”, but only got a couple of extras.
Everyone says the guys are so great, they do everything for you. It seems that they do that so there’s no time to stop and check things out. I realised when I got home that I didn’t even know how long my finance was for. He just said an email will come through, when I was sitting at the dealers. He said sign it then email it to him. He never gave me paperwork until the end of the sale, which was my fault for not asking, but they literally bamboozle you with their talk. I thought it was just me with a bad experience, but others have had the same poor after sales, so once they’ve got your money, they don’t give a sh*t!

Had great experience buying my new car through Jmv cars ,great cars Fantastic service,
Paul was one of the best sales man I have crossed and always will recommend JMV cars,
Thanks Gain 🙌🏼

Brought a BMW X1 from the Shorne location. Not only a fantastic car at a great price but my whole experience. From Nick and Paul was very professional and delightful.
Thank you guys will be recommending you to everyone I know.

Hospitable service from viewing to purchase with John and the team. Happy with the purchase!

I couldn't recommend these enough, I was so stressed about finding a car and John has managed to find me a car that has fit my criteria, rang me up straight away and got me in to have a look, the perfect car as well! Going home a happy customer, so professional and so helpful!

I purchased my third car from JMV CARS LTD

John and Jake were fantastic

Thank you

Terrible customer service and phone manner. Purchased a car from Shorne 3 weeks ago and had to be booked in for an engine light came up. Told to drop off on Monday now nearly 2 days with no updates and when I phone told to just wait until I get a call to collect. I asked for Garage number to call for an update on work and was refused and told I need to wait. The telephone manor was rude and not friendly but rather condescending. Definitely will not recommend and really annoyed at this after sales service🤬

I bought a car from this dealership, I traveled 50 miles to them. When I collected the car on Monday, upon arriving home, the airbag warning came in the dash, this was after a 1 hour trip back home!!. Next day I let Jhon know, the manager at gravesend branch. He didn't care, treated me as a kid and went in roundabouts about the car being faulty, didn't provide any help. The car proceeded to have more faults come on. When I call back, I talked to someone higher which I thought could help me about booking an inspection to assess the car faults and get a refund. Instead, I get threatened and get told im a little kid and telling me what his gonna do when I go to him to inspect the car.

"You wait and see
I don’t give a f....
Shut the f.... up man
Shut up you little kid
Come down and I’ll show you what gonna happen to you"

The phrases used by the big boss of JMV GRAVESEND in trying to fix my problems.

Rude and very disrespectful dealership! I’ve never come across a dealership as bad as this one! I were so close to purchasing an E Class from these cowboys at JMV. Travelling from Manchester (4hours away) I did a simple HPI car check on the vehicle which came up with a red flag stating the vehicle had been used as a taxi with TFL which they never disclosed and when I rang them to discuss this he were shouting over the phone saying what I had done were illegal?! He then claimed the vehicle had already been sold to then ask me if I were still coming to see it?! Do not give these guys the £250 deposit that they claim is fully refundable as you most definitely wont get it back! Steer clear from these guys at all costs! Manners go a long way and these people don’t seem to have any.

I reserved a car with Jmv cars as I live some distance away from their location and wasn’t able to go and view the car in person until the weekend. I was told the deposit I paid if £250 was fully refundable.

Later that week I had a change of circumstance and decided that it was not the right time to purchase a car for reasons I won’t go into.

I rang Paul (the sales assistant) and explained I did not want to proceed with the purchase. He was very abrupt, borderline rude wanted to know why I had changed my mind. Reluctantly he agreed to refund my deposit. His whole demeanour had changed when he realised he wasn’t getting a sale.

I sent him my bank details and nothing happened over the next few days. So I contacted him again, he reassured me would deal with it. Again nothing happened. So I contacted him again and he asked for my bank details again and stated this time it would take 4 working days.

I still haven’t been refunded and frankly the level of service I have received has ensured I will not be purchasing any cars from JMV in the future as I can only imagine the trouble I would have if I had purchased a car for thousands of pounds and there was a significant fault with it.

I now feel compelled to raise a dispute with my bank and if that fails go through the small claims court.

My advice to any prospective customer is if you want good service and peace of mind find a car elsewhere.