John Ryan by Design Ltd Avis 

Our 3rd mattress from John Ryan. This one sent to newly married son who missed his bed!

The customer service was brilliant from start to finish. The mattress itself is also very comfortable and well made.

I purchased a mattress about a year ago the middle of the mattress has completely failed leaving a massive dip in the middle. I emailed them regarding this they correctly sent out a inspector and supposedly they deemed my slats to far apart when they are 3 inches apart the whole way up the mattress which would not explain as to why the full length of the mattress there is a huge dip in the mattress. I personally would not reccomend this company as they sell you with there lovely 5-10 year warranty depending on which mattress you buy and then proceed to completely ignore the clear manufacturing defaults and go out of there way to avoid replacing. I am now going to have to go and buy a new mattress as this one is unusable. Highly do not recommend

Their customer service is excellent. The delivery arrangements were convenient and efficient and the mattress I purchased is extremely comfortable. I was going to chose a different firmness and called the sales team who suggested a less firm mattress and they were absolutely right. It was a great experience, and so much easier than going to a shop and trying out mattresses.

So pleased with the mattress we bought last year for our master bedroom, that when the one in our guest bedroom needed replacing, we decided to get the same mattress from John Ryan by Design. Service is excellent, quality is exceptional, and mattresses are made to order. If you do not find the mattress comfortable, you can return it after a suitable trial period. I would certainly recommend trying John Ryan before you look anywhere else.

I tried 2 other mattresses before my John Ryan one. A Simba one was the first one, it was so hard and uncomfortable.
I finally thought I would give JR a go after seeing the ad on Facebook. It’s absolutely wonderful, so soft ( which I wanted) but also feels like great quality with good support. Really over the moon with it.

Fantastic after service. Would definitely purchase from this company again.

The mattress is very comfortable and we have no problems with it. We originally came across John Ryan mattress in an airb'n'b and decided to buy one for ourselves. We needed a new mattress in any event.
So we are very pleased with it.

Pre-sale and customer care was just perfect and provided the right amount of of support and advice for what is a major purchase

Excellent service, excellent quality mattress. We went for the Origins pocket 1500 king mattress - so comfortable and high quality. Great communication, quick turnaround, Julie in the John Ryan office run through a number of questions with me to ensure we were purchasing the right mattress for us. Previously had a Hypnos mattress for 8 years, will recommend John Ryan to everyone now.

Excellent customer service .
Nothing too much trouble to explain on the mattress chosen
Very patient with 82 year old .
Much better service than a bed shop I had visited recently
10 out of 10 from me.
Waiting for delivery with the same service

We bought an Origins Pocket 1500 mattress for our king sized bed and we're so glad that we did.
The whole experience, from placing the order to sleeping on the new mattress, was perfect and trouble free. My ageing back is grateful too.
We would recommend John Ryan by Design.

Excellent service

Great customer service,contacted to check mattress was suitable for us,delivery was good. Guarantee sent by post with information on mattress care and then a follow up email advising to turn mattress.

What a truly wonderful company! If only all companies operated with such efficiency and care for the customer!

The whole process from purchase through to delivery has been amazing, we cannot fault John Ryan, truly exceptional! (Purchaser of a John Ryan Artisan Naturals mattress).

Cannot recommend enough. I spent a fair amount of money on a Simba mattress around 3 years previous only to find I was waking up with painful twinges in my back because the support from it had already failed. After looking into it I found out about how memory foam is notorious for failing, so decided to try a John Ryan mattress after a recommendation from a friend.

I was impressed from the very start, having had a phone call before the order was confirmed to ensure that I had chosen the right mattress. This was not to try and upsell a more expensive one, it was purely to make sure I had made the right choice. The mattress then arrived sooner than expected, delivered by a very helpful pair of chaps who knew the products and made helpful suggestions. Then on inspecting the mattress I was hugely impressed. For not much more money than any of the generic memory foam or hybrid mattresses you get an absolutely beautifully made one which is comfortable yet supportive. It has a much more expensive feel that the price suggests and my wife and I cannot fault it. You also can tell by the quality feel that it will last for much longer than any of the cheaper ones, making it incredible value. I truly love this mattress and have been more than imprint the customer service. It is also a good feeling to know that you are buying something made in the UK.

Having run a B&B for 8 years, this was the 7th mattress we have bought from John Ryan - this time for our own use! Our guests have always loved these mattresses and we too find ours very comfortable and sumptuous.
The service was second to none - the lady I spoke to on the phone ascertained that we were buying the right mattress and level of firmness according to our weight and sleep position and advised us as to the main features of each type. Because our need was urgent, she managed to fast track our order (it was a mattress from their outlet, so didn't have to be made) and we had it in a week. The guys delivering kept us well-informed of delivery time, took it upstairs, unpacked it, placed it on the bed and took the packaging away. I wish all companies operated this pleasantly and efficiently! Thank you!

I love my bed! Decided it was worth investing properly to help with back pain and quality of sleep and I spent a long time researching before choosing John Ryan for both my bed base and mattress. I couldn’t be happier with the service and quality of both.

Talking to Julie a couple of times nothing was to much trouble because I couldn’t make up my mind

High quality product at a reasonable price, good communication regarding delivery and it turned up when they said. Delivery drivers were very good.