Found Avis 674

Before I paid 200 00 I called and verified that Zepbound was covered on my insurance. It is, with a pre-auth. Joined Found, took over 3 weeks before I could get video call with the Dr. 30 min call. He subscribe Zepbound, but I said a pre-auth was needed. He said no problem his team would submit that day or the next day. But said it may take 1-3 weeks to get an answer. Both were not true. First they NEVER submitted a pre-auth. And 2, it only takes 24-48 hrs to approve or decline. A week went by I call my insurance, they said NO pre-auth was submitted. And they sent a fax to the Dr. Then I get a message for a nurse saying it wasn't covered, which is a lie. I paid 30.00 for the Dr call. Then they submitted a 335.00 claim for an office visit SEROIUSLY FOR 30 MINUTES!
Never submitted a pre-auth. I emailed support after I ask the nurse for a copy of said pre-auth. Told them I wanted to cancel due staff refused to do what was required. They claim 182.00 will be refunded. Never received the RX. So why CHARGE ME.
BEWARE!! DON'T USE THIS COMPANY!!!!!!!SCAMMERS

BUYER BEWARE!!!!! I subscribed to found and got my meds and lost some weight. I cancelled my subscription and they terminated my full access on my account but continued and still are charging my account. I cancelled in October 2nd and they charged me on the 22nd and every month since. I have tried to reach out to them about this and no one will answer their phone or emails.

The customer service is the worst. There is no one to speak with. Everything is done via online chat. Messages are canned responses. They never really respond to your issue. The problem I have is that they tend to charge you whenever they feel like it. I am on a limited budget and need to know when the payment is going to be, with no surprises like this month when they decided to take out two payments.
I had a consultation with the Dr. on 12/4/24. I received a bill for that consultation 1/13/25. I authorized the payment. I then noticed 3 days later (1/15/25) that they took out an additional payment. When I inquired about it, they had some canned answer but basically said that it was for my Dr. consult on 1/8/25. Did they even submit that bill to the insurance company? I never received a bill from Found nor did I authorize a payment like I normally do. They are expensive even with insurance and tend to take their money whenever they want with no rime or notification. I also noticed that there is no way to go back and get a transcript of your previous conversations with them. They claim that they sent me a notice regarding a previous issue. Never received and I check my text, emails and the online FOUND site faithfully. Their Doctors are fantastic and the program works, however, the customer service and billing system is very frustrating and disappointing.

They have the worst customer service and are so expensive and if you leave the program and decide to come back later, they literally won't let you sign up. Plus nobody can be reached for customer service. No matter what your issue is, you won't get a response from customer service for days. And each time you do hear from someone, it will be a new person who won't understand your situation.

This is a horrible company! I paid for a program and the provider was worthless and did not speak with me at all. I found the entire experience to be unprofessional and having a hard time getting a refund!!!! Run as fast as you can from this bogus company!!!!!!
Worse experience ever

I find it strange that my account was debited, yet I have not received any communication from my physician. The program doesn't work for me. It's also a downer that you are expected you to just give them money every month, even if you decide the program isn’t working for you. I would not recommend this company. To make matters worse, the link I was given to speak with a counselor kept reading “error.” I am not sure if the Dr. is still around since I haven’t received any communication since he increased my dosage. All of these issues have reported to no avail. Spend your money elsewhere.

My Experience With Found Has been Amazing First I, signed Up and Everything was Quick after that was Good To Go.
The meds took a Little Longer to receive But Besides That The Group, The chats were Amazing.
Everyone Supports everyone. No Judgment Thats important to me.

The team actually reads your “file”
I feel seen and heard. I’m looking forward to seeing results.

Me a encantado estoy en mi proceso de bajar de peso

They have no customer service, and WILL NOT protect your money if someone gets into your account even if they did not have your mobile device or computer. This platform is not secure. DO NOT USE as they are unresponsive, slow and uncaring if an unauthorized actor gets into your account.

Great communication with doctors and counselors. Very thorough review of medical history.

The company has been beneficial to the beginning of my weight loss journey. The doctor and counselor are honest and supportive with solid resources. I also like the input from other members!

The quick response to any questions I have has been great. The advice and positive help has kept me going.

Joined Found 2 months ago . Have still not been prescribed anything so decided to cancel . 258 dollars later and all I was told to take an anti seizure medication to help suppress my appetite . I eat healthy and don’t eat too much so Igor really frustrated . To get blood work you have to sign up to another we page and pay more money ! Their money refund policy is ridiculous. Don’t waste your money they are definitely not worth it ! I’m

I'm satisfied with my experience with Found, my questions have always been answered in a timely manner, my meds have been sent in a timely manner. And I'm satisfied no issues so far.

I love being a part of found. Starting 3x the dose. Morning noon and dinner I’ve been on 7 weeks only lost 2 pounds a little frustrating. But I love the coach and the doctor.

I really enjoyed my experience with found I was able to find a solution that worked for me and was able to make changes in my life that stick.

Found made it simple to plan and prioritize my weight loss goals. A lot of the baggage I have with food is mental so having a support line made me feel at ease.

They do not offer the service they advertise. This is a scam and just a money grab. Stay clear of the company