Here's a concise Trustpilot review: We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their p... Voir plus
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I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far. That being said, I do not care for the new AI features they've installed for the hiring fea... Voir plus
L'entreprise a répondu
I signed up yesterday, paid our annual plan $ and am the Account Owner. I sign in and it is only allowing me in as a user not as the Account Owner. I AM NOT able to set up my account!! AND YOUR CUS... Voir plus
If you need payroll, you need Homebase. EXCELLENT customer service and their chat/help bot is THE BEST I have ever used. Somuch better than our previous company. So glad we switched!
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Coordonnées de contact
Pacific Ave 1800, 94109, San Francisco, Etats-Unis
- joinhomebase.com
3,4
Moyen
194 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
I signed up yesterday
I signed up yesterday, paid our annual plan $ and am the Account Owner. I sign in and it is only allowing me in as a user not as the Account Owner. I AM NOT able to set up my account!!
AND YOUR CUSTOMER SERVICE IS NOT HELPFUL. NO, Live Chat available and I can't talk to a customer service rep.
23 juin 2026
You want to go with Homebase, even if you don’t know it yet, trust me!
If you need payroll, you need Homebase. EXCELLENT customer service and their chat/help bot is THE BEST I have ever used. Somuch better than our previous company. So glad we switched!
22 juin 2026
Avis spontané
Réponse de Homebase
Wow—thank you for the amazing 5-star review! 🙌 We love hearing that Homebase payroll has been such a positive change for your team. And hearing that our support team and help bot are the best you’ve used? That absolutely makes our day.
We’re so glad you made the switch. 💜
Thank you for being the best part of Homebase 💜
Customer support SUCK really bad
Customer support SUCK really bad. They don't answer emails for weeks and can never resolve issues. If you want something with good customer service use ADP.
17 juin 2026
Avis spontané
Réponse de Homebase
We’re truly sorry for the frustration—that’s not the experience we want for you. We definitely want to help. If you’d like to speak with a real person, please request a callback here: https://support.joinhomebase.com/s/ 💜
We’d appreciate the chance to learn more about what happened and work toward a resolution. 💜
Great support team
Homebase support team is fast and knowledgeable. Both the chatbox and live support were excellent.
19 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the 5 stars! 🙌 We’re thrilled to hear our support team delivered for you. Fast, knowledgeable help is exactly what we strive for, whether you’re using chat or working with a live representative.
Thank you for being the best part of Homebase 💜
Great customer service
Great customer service, call back program so I’m not on hold is great. Professional and knowledgeable
19 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the 5 stars, James! 🙌 We’re so glad you had a great experience with our customer service. The callback option is designed to save you time, and we’re happy to hear our team was professional, knowledgeable, and able to help.
Thank you for being the best part of Homebase 💜
Réponse de Homebase
¡Gracias por las 5 estrellas, Yusel! 🙌 Nos alegra mucho saber que tu experiencia con Homebase ha sido excelente. Seguimos trabajando para hacer tu día de trabajo más fácil y mantener a tu equipo imparable. 💪
Gracias por ser la mejor parte de Homebase 💜
Used to be great. Not a fan of new AI features.
I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far.
That being said, I do not care for the new AI features they've installed for the hiring feature. They do not even give you the option to turn off the screener questions.
The first week, I had the AI screener dismiss a qualified employee and schedule an interview for me when I was not available. I had to go in and manually change the settings. The AI screener is not even effective!!! The "qualified" candidates were worse than the applicants from the rejected pile. Seems like an unnecessary step to implement AI into every aspect of our life.
15 juin 2026
Avis spontané
Réponse de Homebase
We’re so sorry the new experience hasn’t worked as expected for you. Thank you for the thoughtful feedback—it truly helps us improve. We understand your concerns about the AI hiring tools and the screening experience. We’ll be sure to pass this feedback along to our product team for review. 💜
Thank you for being the best part of Homebase 💜
Easy to Use, Affordable, and Outstanding Support
Here's a concise Trustpilot review:
We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their pricing is very competitive, especially for small businesses, and the value is excellent for the features provided. What really stands out is their customer support. Whenever we've had a question, the support team has been responsive, knowledgeable, and easy to work with. Overall, Homebase Payroll has saved us time and simplified payroll management. Highly recommended!
17 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the incredible 5-star review, Brad! 🙌 We’re thrilled to hear Homebase Payroll has made payroll easier, faster, and less stressful for your business. Easy setup, competitive pricing, and outstanding support are exactly what we strive to deliver.
Thank you for trusting us with your team—and thank you for being the best part of Homebase 💜
Amber is amazing
Amber Is amazing! I didn't realize that Friday was a banking holiday and our normal deadline for payroll direct deposit is Wednesdays. But, with a banking holiday being on Friday, that I hadn't realized, the deadline was Tuesday evening and it had already passed. Amber SAVED the day by giving us a ONE TIME one day processing to ensure our client's payroll checks were received in advance of the Holiday.
17 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the amazing 5-star review, Tammy! 🙌 Amber truly embodies the purple standard. We’re so glad she was able to step in, find a solution, and help ensure your client’s team got paid before the holiday. That kind of dedication and care makes all the difference.
Thank you for recognizing Amber’s hard work—and thank you for being the best part of Homebase 💜
Jeffrey solved our issues with…
Jeffrey solved our issues with connecting Homebase to clover quickly and accurately. We are very happy with the results.
17 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the 5 stars, Adam! 🙌 We’re so glad Jeffrey was able to get your Clover connection resolved quickly and accurately. That’s exactly the kind of support we strive to provide.
Thank you for trusting us with your team—and thank you for being the best part of Homebase 💜
The agent called back right away which…
The agent called back right away which was a plus to get a live person on the phone he took the time to research my problem and stayed working with it until he fixed it the one suggestion is there should be a place on there where you can remove previous employers or profiles that was the problem I had there was no place on the app to show me that I had a couple profiles that was making it impossible to join the one I'm working for now but the agent was very helpful and fix the problem in a timely manner
17 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the 5 stars, Mark! 🙌 We’re so glad our agent called back quickly, took the time to research the issue, and stayed with it until it was resolved. We also appreciate the feedback about managing old profiles—that’s a great suggestion, and we’ll pass it along to our team.
Thank you for being the best part of Homebase 💜
The Homebase representative called me…
The Homebase representative called me back immediately and was able to fix my issue with the our billing. He was very professional and understanding as well.
16 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the 5 stars! 🙌 We’re so glad our representative was able to call you back quickly and resolve your billing issue. Professional, understanding support is exactly the experience we strive to provide. 💜
Thank you for being the best part of Homebase 💜
Be More Direct And Honest
I’m not happy I was charged for the plan on the first day when it said I would have a 14 day trial. There needs to be a more clear explanation of when you will be charged when choosing a plan. This was misleading and lead to a failure hardship for me.
15 juin 2026
Réponse de Homebase
We’re so sorry for the confusion and frustration. Thank you for the feedback—it helps us improve. New accounts do receive a 14-day trial, but selecting a paid plan can end the trial early. We can see you upgraded through Apple. You can request a refund through Apple and cancel the subscription. Then request a callback here and we can help restore your trial and have your subscription start afterward: https://support.joinhomebase.com/s/ 💜
We had a delay on the amendment due to…
We had a delay on the amendment due to the CC expiring, and there was no grace period, so we were downgraded ASAP without letting us do much. We have been clients for so long, so it was disappointing.
15 juin 2026
Réponse de Homebase
We’re so sorry for the frustration, Julio, and thank you for the feedback. When a credit card expires, there is a 9-day grace period with multiple attempts to resolve the payment issue before an account is downgraded to Basic. We also send email notifications when payments fail or cards expire. We understand those notices can sometimes be missed. If you’d like more information, please reach out and we’ll be happy to help. 💜
Réponse de Homebase
Thanks for the 5 stars! 🙌 We’re so glad you’re having a great experience with both the program and our customer service. That’s exactly what we strive for—making work radically easier while being there when you need us. 💜
Thank you for being the best part of Homebase 💜
It just took alot of time
It just took alot of time. And communication was disjointed as we were trying to work together to get everything together.
No fault of the person on the phone.
9 juin 2026
Réponse de Homebase
Thank you for the thoughtful feedback—we really appreciate it. We’re sorry the process took longer than it should have and that communication felt disjointed. That’s not the experience we aim for.
Your feedback helps us improve, and we’ll use it to do better moving forward. 💜
Thank you for being the best part of Homebase 💜
Réponse de Homebase
Thanks for the 5 stars! 🙌 We’re so glad Homebase is easy to use and helping you get results. That’s exactly what we’re here for—simple tools that help unstoppable teams win the day. 💪
Thank you for being the best part of Homebase 💜
It was quick and efficient
It was quick and efficient. And the agent was nice and friendly
9 juin 2026
Avis spontané
Réponse de Homebase
Thanks for the 5 stars! We’re so glad the experience was quick, efficient, and friendly—that’s exactly the purple standard we aim for. Real help, right when you need it. 💜
Thank you for being the best part of Homebase 💜
He listen and was able to resolve issue.
8 juin 2026
Avis spontané
Réponse de Homebase
Thanks for the 5 stars! We’re so glad to hear the issue was resolved and that our team took the time to listen. That’s the purple standard in action—real support when it matters most. 💜
Thank you for being the best part of Homebase 💜
Payroll Deduction
The agent that helped me did not stop until he figured out how to complete everything I needed today. I really appreciate the time that he took to figure it out. Thank you so much.
8 juin 2026
Avis spontané
Réponse de Homebase
Thank you for the amazing 5-star review! We’re so glad our agent stayed with you and got everything resolved. That’s the purple standard—real people, real support, no giving up. 💪
We truly appreciate you recognizing the time and care that went into helping you.
Thank you for being the best part of Homebase 💜
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