Here's a concise Trustpilot review: We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their p... Voir plus
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I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far. That being said, I do not care for the new AI features they've installed for the hiring fea... Voir plus
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I signed up yesterday, paid our annual plan $ and am the Account Owner. I sign in and it is only allowing me in as a user not as the Account Owner. I AM NOT able to set up my account!! AND YOUR CUS... Voir plus
If you need payroll, you need Homebase. EXCELLENT customer service and their chat/help bot is THE BEST I have ever used. Somuch better than our previous company. So glad we switched!
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À propos de l'entreprise
Écrit par l'entreprise
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Coordonnées de contact
Pacific Ave 1800, 94109, San Francisco, Etats-Unis
- joinhomebase.com
3,4
Moyen
194 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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We’ve been usinHomebase Needs to Address These Problems Immediatelyg Homebase for our…
We’ve been using Homebase for our business, and unfortunately we’ve experienced serious issues that have not been resolved. The most concerning problem has been unauthorized withdrawals from our account, followed by long delays and a lack of clear communication when trying to get answers.
Cases remain open for extended periods with no updates, and we’ve had to repeatedly follow up just to get basic information. For a platform that handles payroll and sensitive financial data, this level of inconsistency is unacceptable.
We hope Homebase takes these concerns seriously and improves their security, transparency, and support response times. Businesses rely on accurate, trustworthy financial handling, and these issues have caused unnecessary stress and disruption.
23 décembre 2025
Avis spontané
Réponse de Homebase
We’re truly sorry for the serious issues you’ve experienced and the stress it’s caused. That’s not the standard we aim for, especially when it comes to something as important as payroll and financial trust. Thank you for raising these concerns—it’s feedback like yours that helps us improve.
We hope the situation has been resolved, but if you're still facing any issues, please don’t hesitate to reach out through the support tab in the app or by emailing us at help@joinhomebase.com
. We’re here to help and want to ensure you get the support you deserve.
Thank you for being the best part of Homebase 💜
Réponse de Homebase
Thanks for the 5 stars, Wyatt! We're proud to support hardworking teams like yours and honored to be part of your workday. Here's to making every shift smoother. Thank you for being the best part of Homebase !
The only reason I am giving a one star…I wanted to give a negative 10
The only reason I am giving a one star is you would not let me give 0 stars.......THIS WAS THE WORST ...."WORST EXPERIENCE " i HAVE EVERY HAD WITH A COMPANY AND THEIR SUPPORT !!! I am an engineer with 45 years of experience and NEVER EVER SEEN SUCH HORRIBLE WAYS OF LOCKING YOU IN !!!! WORST YET TRYING TO GET IT TO DELETE !!!!!!!
20 novembre 2025
Avis spontané
Réponse de Homebase
We’re so sorry to hear about your experience — that’s definitely not what we want for our customers. We truly appreciate your feedback, as it helps us improve both our service and support. If you still plan to use Homebase, we’d love the opportunity to make this right and learn more about what happened with customer support. Please reach out through the Support tab in the app or email help@joinhomebase.com
so we can review your account and assist directly. Thank you for being the best part of Homebase !
Horrible company to try and end a…
Horrible company to try and end a relationship with. After terminating our agreement, they continued to charge my credit card every month. I would call my cc company and they would credit the charge back, but after 4 months of doing that the only way I was able to stop the charges was to close down my credit card. Very disappointed in Homebase
6 novembre 2025
Avis spontané
Réponse de Homebase
We’re so sorry to hear about your experience — that’s absolutely not what we want for any of our customers. We completely understand how frustrating this must have been and truly apologize for the inconvenience. We’d like to verify whether you were able to reach out and speak with someone from our team, as we would have wanted the chance to fix this issue right away and make things right. Please email us at help@joinhomebase.com
so we can review your account details and ensure everything is fully resolved. Thank you for being the best part of Homebase !
Life is better with Homebase
Life is better with Homebase. As a small business owner with limited time and a growing team, I’ve tried a number of tools to manage everything from scheduling to payroll, none have delivered quite like Homebase. It has become an indispensable part of our daily operation! THANK YOU Homebase 💛
8 octobre 2025
Avis spontané
Réponse de Homebase
Thank you so much for the incredible 5-star review, Christine! We’re truly honored to hear that Homebase has made life easier for you and your growing team — helping small business owners save time and simplify their day-to-day operations is exactly what drives us. Your kind words and trust mean the world to our team. Thank you for being the best part of Homebase 💜
Big fan of the payroll feature
As a small biz, Homebase has been great helping me save quite a bit of time and cost managing my employees. Big fan of the payroll feature as I find that to be the most tedious and they've done a great job building that. Quick to answer support as well which is always a plus.
1 octobre 2025
Avis spontané
Réponse de Homebase
Thank you so much for the 5-star review! We’re thrilled to hear that Homebase has helped your small business save time and costs, and that you’re a big fan of our payroll feature — we know how tedious payroll can be, so it’s wonderful to know it’s making things easier for you. We also love hearing that our support team has been quick to help when needed. Thank you for being the best part of Homebase 💜
User-friendly
7 octobre 2025
Réponse de Homebase
Thank you so much for the 5-star review! We’re so happy to hear that you find Homebase user-friendly — making work simple and easy to manage is exactly what we strive for every day. Thank you for being the best part of Homebase 💜
Love HB, not the add ons....
I love homebase, but I don't like all the upgrades required to customize my schedule. For example, if I want to organize schedule by department, I have to pay $70/month. Seems outragous....
7 octobre 2025
Réponse de Homebase
Thank you so much for sharing your feedback with us — we’re truly sorry to hear that you’re not happy with the pricing packages. We completely understand how that can feel, and we want you to know that while department scheduling is included in our PLUS plan, that plan also offers many other great and helpful features designed to save time and streamline your operations. If you’d ever like to give PLUS a try risk-free, please reach out to us through the Support tab in the app or email help@joinhomebase.com
, and we’ll gladly give you a one-month free promo so you can explore the full value of the plan before committing. Thank you for being the best part of Homebase 💜
As a non profit it is a low cost option…
As a non profit it is a low cost option in order to use a virtual time clock for our employees.
7 octobre 2025
Réponse de Homebase
Thank you so much for the 5-star review! We’re so glad to hear that Homebase has been a low-cost and effective solution for your nonprofit’s virtual time clock needs — it means so much to know we’re helping your team save time and resources while focusing on the work that matters most. Thank you for being the best part of Homebase 💜
Poor Support…
I cannot seem to get help from the automated chat and no one ever seems to call back. It is very frustrating for your clients! We hve no other recourse but to be in the hands of your AI service!
30 septembre 2025
Réponse de Homebase
We’re so sorry for the poor support experience you had—that’s not what we want for our customers. We do our best to call back as soon as possible, and we’re sorry that didn’t happen in your case. Please try requesting a call again, and hopefully we can get back to you sooner. You can also email us at help@joinhomebase.com
for support in the future. Thank you for being the best part of Homebase 💜
Réponse de Homebase
Thank you for the 5 stars ⭐️. We’re so glad you’re enjoying Homebase—and yes, how great is it that you can get so much support for your team for free! We’re here to make work easier and keep things simple and affordable for small businesses. Thank you for being the best part of Homebase 💜
Small Business Success!
Homebase has made my first small business so easy! From time clock, to scheduling, to HR support. LOVE this experience!
30 septembre 2025
Réponse de Homebase
Thank you for the amazing 5-star review ⭐️. We’re so happy to hear that Homebase has helped make running your first small business easier—from time clocks to scheduling to HR support. That’s exactly what we’re here for: to take the stress out of the everyday so you can focus on building your success. We love being part of your journey. Thank you for being the best part of Homebase 💜
Has made my job with scheduling so much…
Has made my job with scheduling so much easier. I am able to track my labor which is a great asset. Employees are able to see their schedule, work hours and schedule off which eliminates the questions.
20 août 2025
Réponse de Homebase
Thank you for sharing your experience ⭐️. We’re so glad Homebase has made scheduling easier and helped you track labor more efficiently. It’s great to hear your employees can see their schedules, hours, and time off clearly—that’s exactly what we want, fewer questions and more clarity for everyone. Thank you for being the best part of Homebase 💜
Easy to follow the program is structured
26 septembre 2025
Réponse de Homebase
Thank you for the 5 stars ⭐️. We’re so glad you find Homebase easy to follow and structured—that’s exactly what we aim for. Making things simple and organized helps teams focus less on the details and more on working together. Thank you for being the best part of Homebase 💜
The messaging app is very bad should…
The messaging app is very bad should work like slack or google chat but it’s very glitchy. Also IPad app for time clock always glitches has to be force closed and restarted to work. Creates list of timesheet errors
30 septembre 2025
Réponse de Homebase
We’re so sorry to hear about the issues you’ve run into with messaging and the iPad app—that’s not the experience we want for you. We’d love the chance to take a closer look and work to fix this for you. Please reach out through the Support tab in the app or email help@joinhomebase.com, and our team will be ready to help. Thank you for being the best part of Homebase 💜
Réponse de Homebase
Thank you for the 5 stars ⭐️. We’re so glad Homebase has been a great fit for your restaurant. Small businesses like yours are exactly why we do what we do—helping teams stay organized, connected, and unstoppable every day. Thank you for being the best part of Homebase 💜
Réponse de Homebase
Thank you for the 5 stars ⭐️. We’re so glad to know you think Homebase is great and that you’d highly recommend it—that’s one of the best compliments we could receive. We’ll keep working hard to make sure it stays simple and reliable for your team. Thank you for being the best part of Homebase 💜
Navigating and Notifications
Our employees can navigate and clock in and out just fine, however we have multiple departments and the notifications from all departments go to everyone. We've reached out before (via email because there isn't a # to call) but did not get a straight answer.
30 septembre 2025
Réponse de Homebase
Thank you for reaching out and sharing this with us ⭐️. We’d love to help get the notifications working the way your team needs. You can have a representative call you—just start in the chat and request a call from there, and a live rep will follow up right away. Thank you for being the best part of Homebase 💜
I Love Home Base easy to work with an…
I Love Home Base easy to work with an comprehensive reporting
30 septembre 2025
Réponse de Homebase
Thank you so much for the 5 stars ⭐️. We love hearing that you find Homebase easy to work with and that the reporting has been comprehensive for your needs. Our goal is to keep things simple and powerful so your team can stay focused on what matters most. Thank you for being the best part of Homebase 💜
Customer Support was great
The AI support has been actually good for general questions. The human support has been phenomenal. There are some features however that I wish we could have -like separate schedules by department instead of all one schedule that includes both paid staff and volunteers.
25 septembre 2025
Réponse de Homebase
Thank you for the kind words about our support team ⭐️. We’re so glad they’ve been helpful. As for your request—our Plus plan does allow you to separate schedules by departments. If you’d like to learn more or even try it risk free, please reach out and we’ll be happy to help. Thank you for being the best part of Homebase 💜
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