Sprout Health Avis 

José was helpful, kind and knowledgeable. It was a good experience.

Jose Florez was extremely helpful when I called. He went beyond the standard customer service and followed up with a different department to make sure my order was being processed correctly without me even requesting more information. I greatly appreciate his extra effort and felt confident that he was knowledgeable and trustworthy. I hope all of your people are as thorough. Thanks, Jose.

One of the easiest places to loose weight with. They are very quick to respond and answer questions. I found it a pleasure to do business with them on my weight loss journey!

Recently gave a five star review. Then it happened short dosed me. Sent my concerns to customer service with pictures as requested. Sent 3 gollow up emails asking for update Crickets then 7 days later got a response saying they were closing the case because they did not hear from me. I then heard back from a different rep and offered 50 off for three months. Not about the money its about integrity. Short dose a few people on there scripts idk. I have since asked for my account to be cancelled. Best of luck.

Jose was very helpful and answered all my questions. I feel more comfortable now on my GPL journey

Anytime I have had any questions about my order or billing I have always received a prompt helpful response. Staff are always kind and respectful. My experience with sprout has been wonderful with my weight loss journey.

I signed up 6 months of glp1 meds and they said they shipped the order but the only thing that came was anti nausea meds that I never said I wanted. I have been trying to get costumer service on the phone (on my ninth try). They time you out at a little over 5 min. Also sent an email and got a "we are looking into this replay". Them when I tried to ask for and update on that process, I was sent a copy of my message. My scam bells are ringing. If this is a real company they massively suck at customer service.

I signed up three months ago and every month has been a challenge. They require a check in every month but I have never received the emails to do the check-in. I also asked repeatedly for my dose to be increased which they did not do. The last month they changed the type of medication delivered with no explanation. Now I’m trying to cancel my subscription. I sent the original request and then they charged my card. No one will respond to me. All in all, poor customer service and no portal or way to update your account. I’m going back to Noom which while it has some quirks is 1000 times better than this.

Sprout customer service is still giving me the run around about my refund due to not receiving a full vial. I have sent multiple messages and evidence (multiple times) of my vial and the lack of adequate medication. I am so tired of this but I will NOT stop pursuing my refund. I guess the BBB is my next route. Take my advice: stay away from Sprout and their customer service.

The communication and the ease of dose changes with the Dr. Thank you! My needs were met and I met my health goals.

It is going okay.

Excellent customer service. Pricing was fair in the long run but I was unwilling to pay the same amount for such a small dosage the first couple of months. I am a as retired nurse and understand the medication and dosage. I also understand they have a policy…we did not agree. I cancelled and they were pros about it…refunding my money immediately. You can’t get more fair than that. Also loved that they did not have a monthly fee.

Overall great experience so far. Ive dropped about 25pounds in 4months. Still need to drop about 50 more and the way its going I think I can reach that. The whole process from the beginning had been simple and easy to keep up with.

Customer service is quick to respond and provide a resolution. The physicians are easy access and will answer any questions you may have in a timely manner. First order, the pharmacy was fast to ship, but my second order took 2 weeks to ship leaving me without medication. I suggest reaching out for your renewal 2 weeks prior to the due date. I will be doing that for my next renewal.

I was having some trouble with my account and their support team made it so easy to fix. I had my question answered and fixed in less than 24 hours. And answered a few questions I also needed to know. I would trust sprout more than any other site. Thank you sprout support team

I have been with Sprout 4 months and am pleased with my experience. Calling the support phone number has not been successful for me but response to my questions or concerns via email has been excellent.

I had to change my order at the last minute and use the chat option. A employee named Jane helped me so much! Went out of her way! I know she did because it could not have been that easy and I can’t wait to be able to start this journey with sprout.

I have had an overall good experience with Sprout Health. It took a few weeks to start seeing results after switching from Semiglutide to Terzepitide, but things are going great now. I have had extensive chats with my Dr and the team. They have helped me to stay on track and answered all questions in a timly manner. I had a few misscomunications about tracking my medication, but those have also been resolved. I trust I am getting what I pay for feom this company and feel safe with them advising me and understanding my needs. I would definitely recommend them to anyone.

I started January 31st of this year. I’m down 28 pounds and happy with my results so far. I am having open communications with my doctor on here as well as my primary doctor.

I was really excited to join this health community at first, but with all the bad reviews and personal experience with the service center, I have grown very disappointed very quickly. I was informed once you're cleared with the doctor your medication will follow shortly, but it doesn't. There is no app to contact someone or complain to, all you get to use is the portal which make you have endless emails to gain access, just to see that you have not progressed anywhere on the site. I messaged with questions and concerns and it took Sprout to message me back almost a week later to tell me that I need to wait longer. This is ridiculous. I didn't make Sprout wait when I relinquished my payment from my credit card company. Sprout took that right away, even before asking me my medical information. That was a red flag that I shouldn't have ignored. Well I, would like a REFUND, cause I have NOT received any medication. I have called my credit card company and have made them aware of Sprout. Sprout will not receive another payment from me. No medication for me no payment for you. I really wanted to like your company, but it's really managed poorly. There is no customer support. I've called numerous times and the message states that there are no agents available. Emails take a week before answering. This isn't right. Please refund me for not receiving anything from your company. Thank you. I guess I'll have to be like the others and contact BBB.