Jollyes The Pet People - Cannock Avis 

I’m sorry I didn’t see the young lady’s name. Dark haired and young. She is a credit to your company. She talked me through all the puppies food and treats. She remembered me on the next visit and asked how Milo was doing. She again advised us on food and treats. We only went back to you store as she was so helpful.

Found exactly what I wanted and served by nice, friendly staff.

The staff was very helpful

I telephoned first to check that what I wanted was in stock

Excellent customer service always happy and welcoming very knowledgeable

Always a pleasure to go into the cannock store. Staff are lovely, polite and helpful

Since the voucher system stopped I was unsure what the benefits of being in the pet club were. I asked at the counter to be told I get paw prints each time I spend over a certain amount, which I do every visit, I have never received a paw print. Funny enough I got in my car to receive a text saying I had a paw print. I downloaded the app but couldn’t register as it will not allow me to put a postcode in. No loyalty shown from jolly’s

Went in to donate bedding & purchase food & treats to donate also. Friendly staff!

Very good selection of everything although some items are a bit expensive,but a good variety and lovely staff to help.

Good variety of goods. Polite and knowledgable staff

Extremely friendly staff.
Went out of their way to help us.

Great staff

We have two of your stores in the town but there is never enough Lillys kitchen kitten chicken flavour so we have to order it and as we buy 2 bags of your cat litter at a time it would be nice to just get it at the same time.

Always plenty of choice...great prices..and all the staff are lovely to deal with

My usual groomer wasn’t available so decided to try this place on a whim. I was assured that the groomers had experience with Poodles.

Towards the end of the appointment I wanted to check on him. I made sure to keep out of my almost 2 year old Poodles’ sight and peeped around a corner.

One member of staff was talking softly to an Alsatian dog that looked reassured and relaxed. The other member of staff was yanking my dog, spinning him sharply and snapping at him. He looked disoriented,scared and completely stressed. I ended up going in and tried to tell her that she would get nowhere treating him like that and asked her to be more gentle. I stared down her look of distaste then went back to my hiding place so she could finish.

I’ve watched his usual groomer in secret and only witnessed her being gentle and kind, he almost does acrobatics for her!

Well, this groomer obviously knew my dog (and the breed) better than I because she continued with her ill treatment. I couldn’t watch anymore, I went in and told her to get him down. I left the money on the counter and left without another word. My husband is furious that I paid for a job half done but I didn’t want to be accused of any wrongdoing.

Hopefully my silence spoke volumes but if it doesn’t then my advice would be to get more training on understanding dog breeds and how to get the best out of them. It’s extremely obvious that it just a job to you but these bundles of fur are everything to us.

My almost two year old Poodle is still shaking and panting but is home and I can safely say that I will never use this company again.