I rented a power bank today. I was unclear on whether it had returned correctly. The customer services team were very helpful in confirming that was the case. Thank you.
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Lisez les avis des autres
After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actuall... Voir plus
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Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Voir plus
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Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Voir plus
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À propos de l'entreprise
- Entreprise de logiciels
- Service technologique pour l'organisation d'événements
- Centrale électrique
- Fournisseur d'équipements de télécommunications
Écrit par l'entreprise
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Coordonnées de contact
86-90 Paul Street, EC2A 4NE, London, Royaume-Uni
- hi@joospower.com
- joos.app
3,6
Moyen
359 avis
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Absolutely disgusting used a battery…
Absolutely disgusting used a battery pack in the hospital only lasted 30 minutes and stopped working. I didn't know it charged by the hour. Charged me £8.80. The know people of desperate and confused at hospital easy way to be rob people. Wouldn't have been so bad if I managed to get a full charge. I didn't put it back until after four hours as I had to escort my elderly father to another cubicle who need me there with him the while time. I wouldn't have to put it straight back if I had know it was charge by the hour and it was dead.
18 décembre 2024
Avis spontané
Réponse de joospower.com
Dear Suky,
We're deeply sorry about your experience during what was clearly an already stressful hospital visit with your elderly father. We can understand how upsetting it would be to have a power bank stop working after just 30 minutes, especially when you were counting on it in such an important situation.
While our pricing is shown on the station screens and on customers' phones before rental confirmation, we understand that in a hospital setting with the worry of caring for your elderly father, these details might not have been your primary focus. Finding out about the £8.80 charge afterward, particularly when the device didn't even provide a full charge, would naturally feel frustrating.
We also understand the difficult position you were in, needing to accompany your father to another cubicle and being unable to return the device immediately. These are exactly the kind of real-life circumstances that can make timely returns challenging, especially in sensitive environments like hospitals.
Please contact us at customers@joospower.com with your rental details so we can look into this situation for you. We take your feedback seriously and want to make this right.
Thank you for bringing this to our attention so we can improve our service, especially for customers in stressful situations.
In desperate need of charge waiting at…
In desperate need of charge waiting at a Watford A&E, incredibly useful service to have.
14 décembre 2024
Avis spontané
Réponse de joospower.com
Hi James,
Thank you for your feedback! 😊 We're so glad our power bank service could help during what must have been a stressful time at Watford A&E. Having access to a charged phone is especially important in hospital settings, and we're happy to have been there when you really needed us.
Réponse de joospower.com
Thanks for the perfect 5-star review! ⭐ We love hearing that you found our power banks easily accessible and were happy with the charging speed. Thanks for highlighting our transparent pricing too - we always aim to keep things simple and straightforward! 🔋✨
Such a good idea
Such a good idea, I was stuck at a hospital with little charge and saw this little gizmo. Really pleased with it's simplicity.
16 décembre 2024
Avis spontané
Réponse de joospower.com
Hi Tim,
Thanks for the lovely feedback! 💚 We're really happy we could help when you needed a charge at the hospital, and it's great to hear you found our power banks easy to use. It's exactly for moments like these that we do what we do! Thank you for giving us a try and for taking the time to share your experience. 🔋
Holding fee release time unknown!?
Well I've a bit of battery in my phone now, nice, I can call a cab and get myself home! Nah, not really! I have no money because the £30 holding fee has not been released yet. It's been two hours now, I'm stranded in this hell hole of a shopping centre with awful festive music
everywhere and there is a storm outside, freezing cold rain and blowing an absolute hooly, there is no escape. Paying to use one of these joos gadgets and trusting the holding fee process is the absolute worse decision in a good long time. Seriously, in a world where we have instant transactions flying everywhere, how can this be? it's ruined my day! You owe me a pint Joos!
EDIT: I'd like to point out too, I didn't even come to mk shopping centre to shop, I knew there was a way to charge my phone here, desperate measures and all that, now I'm amongst them, lord have mercy
EDIT AGAIN: A brass band is now playing Joos! A BRASS BAND! release my £30 with great haste! I wouldn't wish this on my worst enemy. Also, that'll be two pints now please
EDIT AGAIN AGAIN: I've lost faith in the system, my phone ran out of battery again!! 😭 I did however manage to find refuge in a charity record store, an oasis in the middle of bratwurst umpa hell. I found a mint condition original Disintegration by the cure vinyl.. £30!!!! Absolute joke, the bloke said I should leave the store after offering half a pack of Smints for it. I ended up in wethespoons, Jesus Christ!! They did at least charge my phone FOR FREE if only I could have shown some gratitude by purchasing a pint of the cheapest beer anywhere in this concrete cow ghetto
8 décembre 2024
Avis spontané
Réponse de joospower.com
Hi Jonathan,
We're so sorry to hear about your experience - what an adventure you've had! 🎭
While we can tell you managed to keep your sense of humor through it all (your storytelling is amazing, by the way!), being stranded without access to your funds is no joke. You're absolutely right that in today's world of instant transactions, waiting for a holding deposit to clear is frustrating.
Just to explain: when the power bank is returned, our system immediately tells your bank to release the hold, but unfortunately each bank processes these releases at different speeds - some are quick, others can take several hours.
We totally get your frustration about being caught in festive shopping center chaos (complete with brass band soundtrack! 🎺) while waiting for your funds.
While we can't speed up the bank's process, we'd love to make this right - please drop us a message at customers@joospower.com with your rental details.
Thank you for sharing your experience (and giving us a laugh despite the situation!) - it helps us understand how these delays really impact our customers.
Scam
No where on the machine did it say it will charge me £30 even when I payed the machine never had a price. This is extremely misleading on purpose. False advertisement
6 décembre 2024
Avis spontané
Réponse de joospower.com
We're sorry to hear about your frustrating experience with our charging system. It's concerning that you felt there was no clear pricing information before being charged £30.
Our rental stations are designed to display pricing information on both the station screens (for contactless users) and on customers' phones after scanning the QR code. However, if this information wasn't visible or clear to you, that's a serious issue we need to address.
We never want customers to feel misled about our pricing. Clear communication about costs before commitment is essential, and we take transparency very seriously.
Please contact us at customers@joospower.com with details about which location you used so we can investigate this specific situation and improve our pricing displays if needed.
Thank you for bringing this to our attention - your feedback helps us ensure all customers have the information they need before making rental decisions.
SCAM
SCAM! I was working at comic con in Birmingham nec Saturday and Sunday so I rented a power bank to help me through my shifts. This machine states £3 for 48 hours. I had the device for 29 hours, returned it after those 29 hours and went home. This morning I get a notification that joos are charging me £27 for a device I do not have and customer service are simply telling me "someone will pop by when they have chance to see if it's returned" and I apparently just have to sit and wait for them to return stolen money. They also somehow expected me to know their systems are stupid and are requesting photographic evidence of me returning the device? Who does that? Maybe your systems should give receipts or something. This is insane. I'll absolutely not be using this service again.
2 décembre 2024
Avis spontané
Réponse de joospower.com
Hi Kirsty,
We're truly sorry about the unexpected £27 charge after your Comic Con shifts. This must be incredibly frustrating, especially when you know you returned the power bank properly.
There seems to be a misunderstanding about our pricing structure - it's £3 to unlock, plus additional rental charges, with the full retail price applied for unreturned items. This pricing is clearly displayed on our stations, though we understand how easily this information could be missed during busy events.
We understand it's perplexing to be asked for evidence when you're no longer at the station. Our customer service team can only see if power banks register as returned in our system, which is why they made this request.
Please contact us at customers@joospower.com with details of when and where you returned the device so we can investigate what went wrong and resolve this charge for you.
Thank you for your patience. We genuinely appreciate you bringing this to our attention.
Affected by signal, but great customer service
The signal was poor when returning, causing the time to go on, but customer service sorted it promptly
28 novembre 2024
Avis spontané
Réponse de joospower.com
Hi Marija,
Thank you so much for taking the time to share your experience and for highlighting our customer service! ⭐ We understand how frustrating connectivity issues can be when trying to return a power bank, and we're glad our team was able to help sort this out quickly for you. 🙌
We're constantly working on improving the reliability of our service. Thanks again for your feedback and for choosing Joos! 🧡 ⚡
Timely Boost!
An unforeseen visit to the hospital, during which I was without my charger for several hours, presented significant challenges. However, the service provided by Joos for renting a power bank proved invaluable, ensuring my device remained charged while I needed to stay in constant communication with my family. The pricing was also very reasonable, and I would not hesitate to utilize their power bank rental service again should the need arise.
5 novembre 2024
Avis spontané
Réponse de joospower.com
Hi Mike,
Thank you so much for sharing your experience! 🙏 We're truly grateful we could help during such a challenging time at the hospital and keep you connected with your loved ones 💝 Your kind words mean a lot to us - staying powered is our mission!
Hope you're feeling better now 💪 Always here when you need us! ⚡️
I was able to charge my phone while in…
I was able to charge my phone while in A+E
19 novembre 2024
Avis spontané
Réponse de joospower.com
Hi Kathleen,
Thank you for the review! 🏥 So glad we could keep you powered during your A&E visit! ⚡️
Hope everything is okay, and thanks for choosing JOOS! 💚
Total fraud
Here’s a revised version with improved grammar and clarity:
“I used this service at the Free Royal Hospital in North London. I followed the instructions and returned the power bank as directed, but two days later, I saw additional charges on my bank account. When I contacted customer service, they were unresponsive and claimed their system couldn’t provide a full refund for the extra charges. They also didn’t admitted that their system had malfunctions. I would advise against trusting this service or providing your bank details, even if you’re not using Apple Pay.
12 novembre 2024
Avis spontané
Réponse de joospower.com
Hi Mo,
We understand your frustration with the extra charges at the Royal Free Hospital. We take our billing seriously and thoroughly investigate any reported issues.
While our customer service team already looked into this, we'd like to double-check everything to ensure complete accuracy.
Please email customers@joospower.com referencing your previous conversation, along with your JOOS ID, and we'll review your case in detail.
While we have confidence in our systems, your experience matters to us and we want to walk you through every detail to address your concerns.
Quick, fast and efficient
I stumbled into Joos while shopping and realized I had none of my physical bank cards with me and that my phone battery was about to die! Thankfully, by renting a powerbank, I was able to shop for a couple more hours and able to get home safely. Excellent, quick and fast service. :)
5 novembre 2024
Avis spontané
Réponse de joospower.com
We're absolutely thrilled to hear about your Joos rescue mission! 🦸♀️✨
What perfect timing - it's like we were meant to be there just when you needed us most! 🎯 We're super happy that our powerbank helped you carry on with your day and get home safely - that's exactly why we're here! 🏠💖
Keep shopping, keep smiling, and remember - we've got your back (and your battery life!) whenever you need us! 🔋✨
Still awaiting refund ...
Joos promised me a refund after fining me £30 when their return banks were either broken or full. I am still waiting - 10 days later - for the refund to appear in my account. Please note: they are VERY quick to take your money, and VERY slow to refund you. Who knows? It may never appear at all. I deeply regret my brush with Joos - they're a terrible company.
8 novembre 2024
Avis spontané
Réponse de joospower.com
Hi Susan,
Thank you for your feedback. We can confirm that your refund was processed on 29th October 2024.
We understand your frustration withthe wait time for your refund. Whilst bank processing times are typically 3-5 business days, we acknowledge this has taken longer than expected. We're investigating why there's been a delay in the funds reaching your account.
Please contact our customer service team with your transaction details and we'll help track it straightaway.
This is a great idea as waiting in…
This is a great idea as waiting in hospital until father has had operation and I forgot my own powerbank. Also customer service is excellent.
5 novembre 2024
Avis spontané
Réponse de joospower.com
Hi Marco,
Thank you for this wonderful review! We're so glad we could help during your hospital wait - it's moments like these that remind us exactly why we do what we do! 💝
Really appreciate your kind words about our customer service too 🤗 - we always aim to be there when you need us most!
Sending your father our very best wishes for a speedy recovery! 💪
Total scamming company - hidden charges AVOID
Complete rip off do not use - hidden charges. Stuck in A&E my phone was getting low, in a rush I hadn't got a charger. Saw their power bank machine and it had a big sign on it saying £3.00 hire for 48 hours. Didn't feel that was too bad. Checked my bank statement and I had been charged another £2.40. This is apparently their rental charge at £0.48 per 30 mins of which I quote their customer chat "all associated costs, are clearly outlined in the app"! When your phone is about to die and you are looking after someone severely ill in A&E do you have time to think to open an app in case there is hidden charges and read the small print! Asked them this but they weren't interested just quoted from their script. Appalling customer service and disgusting they are making money from those who are most vulnerable. These hidden charges should be advertised on their machines not just the £3.00 cost. DO NOT USE THEM unless you want to be ripped off, total scammers.
5 octobre 2024
Avis spontané
Réponse de joospower.com
Dear Nicola,
Thank you for taking the time to share your feedback about your recent experience with Joos. First, I want to sincerely apologise for any distress caused while you were at the A&E - this is already a stressful situation, and we absolutely understand your frustration.
We've processed a refund of £2.40 for the rental charges. It should show up on your account in 3-5 business days.
We'd like to clarify that all our fees are displayed on your phone screen before rental confirmation, including:
> £3 unlocking fee
> £0.48 per 30 minutes rental fee
> £30 charge if not returned within 48 hours
However, we hear your feedback that this information wasn't readily visible on the physical station when you needed it most. We're currently in the process of upgrading our stations across the UK with larger screens that will display all pricing information more prominently.
We aim to provide a helpful service during difficult moments, not add to them. Your feedback helps us improve - we'll review how we can make our pricing clearer at first glance, especially in emergency settings.
the convenience of being able to charge…
the convenience of being able to charge your phone in a matter of minutes and easy to use great customer service and fast!!!
31 octobre 2024
Avis spontané
Réponse de joospower.com
Hi Carly,
Thank you so much for your lovely review! 🌟 We're absolutely chuffed that Joos worked brilliantly for you and that our service was quick and helpful! ⚡️
You can find your nearest Joos station anytime by checking our live map in the app - perfect for when you're out and about! 📱
JoosPower came to my rescue on a trip from Glasgow to Edinburgh
JoosPower came to my rescue on a recent trip from Glasgow to Edinburgh. I travel this route often and nearly missed my train when my phone died—with my ticket on it. Thankfully, I found their kiosk in St Enoch shopping centre near Glasgow Central and picked up a charger. The process was straightforward, though I had to approve a £30 pre-authorisation since I didn’t have an account, but I’m planning to set one up to avoid that next time. Charged my phone on the train and returned the charger in Edinburgh without any hassle. The price is great, and I’ll definitely use it again. Much handier than carrying a power bank with me all the time!
17 octobre 2024
Avis spontané
Réponse de joospower.com
Hi Juan,
Thanks for this amazing review! ⭐️ We're over the moon that Joos came to your rescue for your Glasgow-Edinburgh adventure! 🚂✨ Phew! 😅 Nothing worse than a dying phone when you're rushing to catch a train, right?
Love that you found our service handy and budget-friendly! 💙 That's exactly what we aim for - keeping you powered up without weighing down your bags!
Quick reminder for everyone: We've made things even EASIER! 🎉 No more app downloads needed! Just spot a kiosk, scan the QR code, and you're good to go. Simple as that! 📱⚡️And there is no holding deposit when you rent this way.
Look for our kiosks all around the cities - we're never far away when you need a boost! 🔋✨
Great customer service
I put my battery pack into the wrong slot and panicked a little. I messaged the chat via the Joos app and they helped me quickly. They were also very polite!
28 octobre 2024
Avis spontané
Réponse de joospower.com
Hi Lucy,
Those "oops!" moments with battery slots can definitely make your heart skip a beat 😅, but we're SO happy our support team could jump in and save the day! The fact that they were polite is just the cherry on top! 🍒
And guess what? Our fantastic live chat support is available 24/7 in the Joos app! 🎉 Whether it's 3 PM or 3 AM, we're always here with a smile to help you out! 💫
Thanks for taking the time to share this lovely feedback - it means the world to us! Don't forget, we're literally just a message away anytime you need us! 💬✨
Very useful in a pinch and good customer service
I've rented a Joos device twice now and helped me out a lot when I was in a pinch. I use my phone for everything from maps to paying for stuff so if I forget my powerbank or lose/break my charger, I'm glad that I can use Joos to bail me out. There was a small issue with the card payment but the customer service was very efficient and friendly that the issue got sorted out just fine. With how terrible I am at being prepared, this probably won't be the last time I use Joos.
28 octobre 2024
Avis spontané
Réponse de joospower.com
Hi Miguel,
Thank you so much for taking the time to share your experience with Joos! We're thrilled to be your reliable backup plan for those unexpected low-battery moments 🔋✨
It's great to hear that our charging stations have helped you stay connected when you needed it most - whether for navigation 🗺️, payments 💳, or any other daily essentials. And we're especially happy that our customer service team could quickly resolve your payment hiccup!
Since you're a returning user, we'd love for you to download our Joos app if you haven't already! 📱 You'll find nearby stations even faster, and we're introducing some exciting offers soon that you won't want to miss out on. 🎉
Looking forward to being there for your next "just in case" moment! 😊
Horrible!
Horrible!! Joos is making me pay for a charger which was an accidental order placed to collect in a mall which was already closed, and the customer service people kept arguing that there is nothing which they can go till I actually go push the charger back in, I leave the city tomorrow before the mall opens how will I even manage to do that? That’s £30 gone in drain. I have screenshots from customer service to prove the same!
24 octobre 2024
Avis spontané
Réponse de joospower.com
Dear Shobha,
We're terribly sorry you're in this frustrating situation! Facing a £30 charge when you can't return the power bank before leaving the city tomorrow is incredibly stressful, and we completely understand how upsetting this is.
We'd love to help explain why our returns work this way: Once a power bank pops out of the station, it becomes available for anyone to pick up. Since they can be recharged at home, we unfortunately run a real risk of losing them forever if they're left unattended. While our customer service team would love nothing more than to help sort this remotely, we actually can't return the power bank from our office - it needs to be physically popped back into the station to register as returned and stop those pesky rental charges.
We know this timing is particularly tricky with the shopping centre being closed and your departure today. Do you perhaps have a mate, colleague, or family member nearby who could help pop it back to the station for you? We're really keen to find a solution that works for you!
We're genuinely sorry you've found yourself in this sticky situation. Please do let us know if there's anything else we can explain or any other way we might be able to help!
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