I rented a power bank today. I was unclear on whether it had returned correctly. The customer services team were very helpful in confirming that was the case. Thank you.
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Lisez les avis des autres
After a recent hospital stay, I rented a Joos charger for my son to charge his device. There was a misunderstanding over rental charges, whereby I assumed it was a one off charge of £2.00, but actuall... Voir plus
L'entreprise a répondu
Returned my power bank on 21 June at a hospital emergency department No refund contacted them and supplied all the information they requested on 2 separate emails bank details - proof of purchase -... Voir plus
L'entreprise a répondu
Got charged £36 for using a Joos power bank for 3 hours (advertised at £2 for half an hour). Couldn’t get through to a human on the 0800 no., so I used the web chat. It took over an hour of going roun... Voir plus
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À propos de l'entreprise
- Entreprise de logiciels
- Service technologique pour l'organisation d'événements
- Centrale électrique
- Fournisseur d'équipements de télécommunications
Écrit par l'entreprise
Joos Power provides on-the-go phone charging through power bank rental stations in hospitals, hospitality venues, and public spaces. Customers rent by scanning a QR code or using contactless payment, charge while on the move, and return to any Joos Power station. For contactless rentals, a temporary payment hold may apply and is released by the customer’s bank approximately 5–7 working days after return.
Coordonnées de contact
86-90 Paul Street, EC2A 4NE, London, Royaume-Uni
- hi@joospower.com
- joos.app
3,6
Moyen
359 avis
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Réponse de joospower.com
Hi Myrna,
Thanks for the brilliant feedback! We're chuffed to hear you're enjoying our speedy charging and finding our power banks easy to use.
It's exactly what we aim for - keeping things simple and efficient so you can get back to what matters.
Really appreciate you taking the time to share your experience! 🔋✨
Great customer service and great power bank
The Joos power bank is an exceptional device that has truly impressed me with its performance. Its sleek design makes it portable and easy to carry, perfect for on-the-go charging. What stands out the most is its impressive battery capacity, which allows me to charge my devices multiple times without needing to recharge the power bank itself. The fast charging feature is a game-changer, ensuring that my devices get powered up quickly when I need them the most. Overall, I highly recommend the Joos power bank for anyone looking for a reliable and efficient charging solution!
12 octobre 2024
Avis spontané
Réponse de joospower.com
Dear Ayaana,
Thank you for your wonderful review! 😊
We're glad to hear you're enjoying your Joos power bank. It's great that you've found it so useful for on-the-go charging. We appreciate your comments on the battery capacity and fast charging - that's exactly what we aimed for. ⚡📱
Thanks for taking the time to share your experience and recommend Joos. Happy charging! 🔋
I just used two power banks at Watford…
I just used two power banks at Watford General Hospital. When I returned them, one of them didn’t initially register as “returned “. However I contacted the customer service online and within 15 seconds they responded to me (I wasn’t expecting the speed of response at all on a Saturday night, I was thinking “typical, they won’t reply to me for 1-2 days”). They asked me for a few pictures and within 15 minutes they fixed the issue. Just due to the speed and effectiveness of the response, it prompted me to leave a good review. Also it charges fast.
5 octobre 2024
Avis spontané
Réponse de joospower.com
Hi Eduardo,
Thank you so much for this amazing review! 🤩 We're over the moon to hear about your fantastic experience, especially while you were at the hospital on a Saturday night! 💖🏥
We're thrilled our team could support you so quickly when you needed it most. Helping our customers, no matter where they are or what time it is, is what we're all about! 🌙⚡️ Did you know our Customer Support team is available on the live chat 24/7?
It's wonderful that you found our charging speed impressive too. Fast charging and lightning-fast customer service - that's our jam! 😄🔋
They Steal Your Money
4th UPDATE:
Almost TWO years later and every month Joos attempt to claim money to which they know they have no entitlement.
Fraudsters and scammer in my opinion.
3rd UPDATE:
12 months later and Joos are still attempting to take this money even though they have, acknowledged it is not due.
STAY AWAY FROM JOOS.
2nd UPDATE:
Multiple attempts have been made to take the money but have been unsuccessful as the card has been frozen.
They have attempted to take money to which they have no legal entitlement but are conveniently ignoring this in their response.
UPDATE :
Joos still refusing to refund the money.
Pretending to care in their response.
If you don't want to be subject to national bad press, Joos, refund all the money you've taken fraudulently.
You know there's a problem, you acknowledge machines are faulty on this website.
Make those refunds today!
ORIGINAL
Have reported to Trading Standards and Police.
Also have a friend who is an investigative journalist for national media who is interested in getting more evidence of the hundreds, potentially thousands of people, this company is stealing money from.
This company claims chargers have not been returned (with no evidence and despite knowing this is a persistent fault).
Do not use this company.
24 septembre 2024
Avis spontané
Réponse de joospower.com
UPDATE:
Dear Rebecca,
We appreciate your continued engagement and want to address your concerns directly. After reviewing your case thoroughly, we feel it's important to clarify a crucial point:
No payment has actually been taken from your account. There is an outstanding balance, but we have not charged you for this amount.
We understand this situation has been frustrating, and we sincerely apologise for any confusion our previous communications may have caused. To recap and clarify:
1, The only charge processed was the initial £3 rental fee.
2, The remaining £27 is showing as an outstanding balance but has not been collected.
3, We are actively working on a system solution to resolve this discrepancy without requiring any action on your part.
We take your concerns about fraudulent practices very seriously. We want to assure you that we have not taken any money fraudulently, nor do we intend to. Our goal is to resolve this issue fairly and transparently.
Dear Rebecca,
Firstly we’re so sorry for your experience. We understand your frustration and take your concerns very seriously. Although we couldn't find any records of your case in our system, we genuinely want to make this right.
We have tens of thousands of new customers every single month, however unfortunately a few times we do get it wrong.
Please reach out to us at customers@joospower.com with more details so we can thoroughly investigate and address your concerns.
Our goal is to resolve this issue and restore your trust in our company.
Absolutely 10/10 saved my life so easy…
Absolutely 10/10 saved my life so easy and convenient god bless whoever placed one in London Bridge !!!
3 octobre 2024
Avis spontané
Réponse de joospower.com
Hi Franchi,
Thanks for the awesome review! 🤩
We're so happy our London Bridge station saved your day! 🦸♀️🔋 It's great to hear you found it easy and convenient.
We love placing our Joos stations where they're needed most!
I would not use it again!! stole my money!
I would not use it again!!! paid £5 and didnt even charged my phone! absolutely shocking customer service , complained and they expected me to pay again for new power bank! no apologies or anything like that. shocking! stay away!
30 septembre 2024
Avis spontané
Réponse de joospower.com
Dear Magii,
Thank you for your feedback. We're truly sorry about your experience with our power bank and our customer service response. This falls well below our standards, and we sincerely apologise for the inconvenience caused.
We appreciate you bringing this to our attention, as it helps us improve. We hope to have the chance to regain your trust.
Joos
Amazing service, great customer service 10/10 when stuck without any charge
28 septembre 2024
Avis spontané
Réponse de joospower.com
Hi Trina,
We're absolutely chuffed to bits with your fantastic review! 😄🎉 It's brilliant to hear that our service was spot-on when you were in a pickle without any charge. ⚡️📱 We always aim to go the extra mile for our customers, and it's smashing to know we hit the mark for you. 🎯👍
Thanks a million for taking the time to share your experience - it really makes our day! 🌟💖 We'll keep working hard to provide top-notch service to all our lovely customers.🔋
SCAM SCAM SCAM
SCAM SCAM SCAM. I rented a powerbank at the weekend for 45 minutes and returned it, costing £3.96
It subsequently charged me an additional £30 two days later. Customer service on the app first said I did return it, then changed their story and said I didn't return it, or didn't return it properly and someone must have stolen it. Then decided I actually rented two. Refused to refund and just told lie after lie. Worst part is this isn't the first time it happened. The first time I thought it was because i had somehow returned it wrong, buy 2 times?! All the other reviews agreed this service is a scam, and customer services refuse to do anything about it.
22 septembre 2024
Avis spontané
Réponse de joospower.com
Dear Nik,
Thank you for sharing your experience. We're deeply concerned about the issues you've raised and sincerely apologise for the frustration you've encountered.
We take billing discrepancies and customer service issues very seriously. Your experience is not what we aim for, and we're committed to investigating thoroughly.
We're currently unable to locate your specific case in our system. To help us investigate and address your concerns properly, could you please email us at customers@joospower.com with your full name, the date and location of your rental, and any other relevant details?
We assure you we're not operating any kind of scam, and we're eager to get to the bottom of what's happened and make things right.
Thank you for bringing this to our attention. We appreciate the opportunity to address these issues and improve our service.
Avoid at all costs
Avoid at all costs, once you return the power bank they don’t register it and charge you an additional £30.
When you contact live support they make unreasonable requests to “prove” you returned the bank.
24 septembre 2024
Avis spontané
Réponse de joospower.com
Dear Jacob,
Thank you for sharing your concerns. We're sorry to hear about your negative experience and understand your frustration.
We'd like to clarify a few points about our return process:
1,On our stations with large screens, the return status is displayed immediately.
2, When using stations with QR codes for both rental and return, while there's no on-screen confirmation, you should receive an email receipt upon returning the power bank. This email confirms the end of your rental and serves as proof of return.
These measures are in place to confirm successful returns and prevent misunderstandings.
We're concerned that you felt our support team's requests were unreasonable. Our aim is to balance customer service with necessary verification steps.
We'd like to investigate your specific case to understand what went wrong and how we can improve. Please email us at customers@joospower.com with your rental details so we can look into this further and address any issues with your charges.
Your feedback is valuable in helping us enhance our service. We appreciate you bringing this to our attention and hope to resolve this to your satisfaction.
Very quick to respond via the chat with…
Very quick to respond via the chat with us feature on their website, Friendly polite and very helpful non judgemental also informative , Was worried when on my part made an error in returning the charger , However was given full instructions on how to return in future and feel comfortable now with the company.
24 septembre 2024
Avis spontané
Réponse de joospower.com
Hi Steve,
Thanks a bunch for your lovely feedback - it means the world to us! ⚡️🔋
It's great to hear that our support team was quick, friendly, and helpful. We totally get it - everyone makes mistakes sometimes! 🤗 We're thrilled we could put your mind at ease and give you clear instructions for the future.
Keep on charging, and we'll be here whenever you need us! 👍💖
They will block your money for week amd…
They will block your money for week amd on top of it they will charge another money for using. I really dont understand why it is neccessary to block 30 euros for week ?
16 septembre 2024
Avis spontané
Réponse de joospower.com
Dear Marek,
Thanks for sharing your thoughts with us. We totally get why the €30 hold might be frustrating, so let me break it down:
The €30 is just a temporary hold, not an actual charge. Think of it as a safety deposit - it's there to make sure our power banks find their way back home. Once you return the power bank, we tell your bank right away to release the hold.
Here's where it gets a bit tricky: some banks are super quick and release the funds immediately, while others might take 3-5 days. It's not ideal, we know, but it's out of our hands once we've given the green light.
The actual charge you see? That's just for using the power bank. We try to keep it as reasonable as we can.
We're always looking for ways to make this process smoother. If you've got any questions or want to chat more about this, our team is here to help.
Thanks for bearing with us on this one.
Is what it is a power brick was easy to…
Is what it is a power brick was easy to use
17 septembre 2024
Avis spontané
Réponse de joospower.com
Glad you found it easy to use - we're not fans of overcomplicated gadgets either. Keeps your phone alive without any fuss. Job done, right? 😏🔋
1st time using the power bank
1st time using the power bank, thank you worked out great . I did worry a bit when I first checked the bank as they had charged me £30 on top off my £4.92 fee . After they explained it was a holding deposit to make sure I returned the power bank.annd the money was released. Everything worked out okay. Great service
13 septembre 2024
Avis spontané
Réponse de joospower.com
Hi Paul,
Awesome to hear our power bank worked great for you! 🙌
Thanks for mentioning the £30 holding deposit 💸 - totally get why that might've been a surprise at first. 😮 Don't worry, it always gets released when the power bank's returned, just like it did for you. 👍✨
Super happy everything worked out and you enjoyed the service. 🎉 Keep on charging! ⚡📱
Useful service - recommend highly.
Useful service, I used a charger from London Bridge when I had got to London from Kent as the train plugs weren’t working and my phone ran out of battery.
Managed to follow the instructions (very clear and straight forward) on the screen of the big vending machine.
Then I used my card to pay and had the charger for 24 hours before I returned it to a pub in SW.
Great service, useful and helpful information on initial purchase - couldn’t recommend more.
17 août 2024
Avis spontané
Réponse de joospower.com
Hi Matt,
We're thrilled that Joos came to your rescue when you needed it most! 📱⚡️
It's music to our ears that you found our instructions clear and straightforward - we always aim to keep things simple and stress-free! 😌👌
And how cool that you got to take your power bank on a little London adventure? From London Bridge to a cozy pub in SW, your Joos really got around! 🏙️🍻
Keep on Joos-ing, and remember: we've got your back (and your battery) wherever you go! 🔋🚶♂️
Thanks again for being an awesome Joos user! 🙌💖
Really easy to use and I was able to…
Really easy to use and I was able to return the charging bank back to a local site which was helpful as I had forgot to return it from where I was located! I was charged a total of £6!
26 août 2024
Avis spontané
Réponse de joospower.com
Hi Luke,
Thank you for your great review! 😊
We're thrilled to hear you found our service easy to use. 👍 It's fantastic that our network of return locations came in handy for you - that's exactly why we designed it that way! 🔋🔄 We appreciate you sharing your experience and the final cost.
Hope to power you up again soon! ⚡️📱
Convenient
Convenient location when I needed to charge my phone at Hammersmith station
2 septembre 2024
Avis spontané
Réponse de joospower.com
Hi Maame,
Thanks for your review! 😊 We're glad our power bank rental at Hammersmith station came in handy when you needed it. 🔋📱 We aim to be there just when our customers need a charge. Hope to power you up again soon! ⚡️👍
Support team helped me and responded…
Support team helped me and responded very quickly
1 septembre 2024
Avis spontané
Réponse de joospower.com
Hi Shane,
Thanks for the awesome feedback! 😊 We're absolutely thrilled to hear our support team swooped in to help you super quickly! That's exactly what we aim for - lightning-fast, top-notch service for all our Joos users.
If you have any further comments or suggestions, we're always eager to hear them. Thanks again for choosing Joos for your power bank needs!⚡️🔋
Don’t use this service
Don’t use this service. I had to take my daughter to A&E and left without a charger. My wife and I used Joos for the evening - 4 hours and returned when we left the hospital. Her pack registered as returned properly and she was charged accordingly. Mine wasn’t and I was charged £30. Customer service really poor, basically said I didn’t return it in the necessary steps and there is nothing they can do.
28 août 2024
Avis spontané
Réponse de joospower.com
Hi Ant,
Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered with our service, especially during what must have been a stressful time with your daughter in A&E.
While we're glad we were able to keep both your and your wife's phones charged during this time, we understand how frustrating it is to be overcharged afterwards, and we apologise for the poor customer service response you received.
We'd like to look into this matter more closely and make things right. Please contact us directly at customers@joospower.com with your rental details. We'll investigate what went wrong with the return process for your power bank and work on resolving the overcharge issue.
Your feedback is valuable in helping us improve our service. We appreciate you taking the time to bring this to our attention, and we hope to have the opportunity to address your concerns properly.
I had an enquiry and the support Team…
I had an enquiry and the support Team was really helpful.
24 août 2024
Avis spontané
Réponse de joospower.com
Fantastic news! 🎉🔋
We're buzzing with joy to hear our support team powered through your inquiry! 📱💪 It's our goal to keep our customers' experiences as smooth as a fully Joos-ed phone. Thanks for the electrifying feedback - it really amplifies our day!
Need any more battery-boosting assistance? Our support team is available 24/7 through the chat in the Joos app or our website, www.joospower.com.
We're always here to keep you connected! ⚡️🔌
Fantastic customer service thank you so…
Fantastic customer service thank you so much
25 août 2024
Avis spontané
Réponse de joospower.com
Thanks a bunch for your lovely feedback! 😊🌟
We're so pleased you had a good experience with our team. 🤗 It's always our goal to make things smooth and easy for our Joos users. ⚡️📱
Your kind words have put a spring in our step! We're here whenever you need a quick charge or a helping hand. 🔋🤝
Stay powered up! 💪✨
Team Joos
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