Terrible company !! Has been nearly 5 weeks with several emails and contacts made through the web pages built in chat support and yet no response at all. With no updates on my order or deli... Voir plus
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⭐ 1/5 — Cancellation Ignored and Terrible Customer Service Extremely disappointing experience with Joyydesign. When I realized my order would not arrive on time, I contacted customer ser... Voir plus
Watched Brand New Day in the theaters and immediatly bought the Bnd mask from joydesign, it took about 3 weeks to deliver which was completely fine to me. Mask looks insane, just like in the movie. Ve... Voir plus
The mask itself is great, a bit fiddly to put on but still good and feels high quality. The only downside is the website and communication about shipping, it was very difficult to tell when or if ev... Voir plus
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This website is a complete scam
This website is a complete scam! They took my money and never sent the product. I had to dispute the charge with my bank. Beware and avoid this fraudulent site at all costs!
I received an incorrect item after…
I received an incorrect item after making the payment. The ordeal of getting a refund through my bank was incredibly frustrating. Their service is appalling. I strongly advise everyone to steer clear of this website to avoid similar regrets!
I ordered two Spider-Man masks
I ordered two Spider-Man masks. They arrived broken, and they refuse to replace them. Avoid!"
Doenst look legit
i wanted to surprise my son with a spiderman mask and after a bit of looking i found this website, looked sus from the beginning, if you leave the site open a pop up will appear telling you “x item sold 3 min ago”, they sell like 4.000 items per hour? Pathetic, i decided to give it a try anyway and:
- subscribe for a 10% discount (coupon never arrived)
- was about to place an order, super sketchy checkout, decided to go theough paypal and my card was automatically blocked from the bank for “suspicious payment”
Never again. Not trustable.
Great quality
Great quality, The delivery time is okay, considering that each mask is handmade, I am very happy with my order
I’ve been waiting for over three months…
I’ve been waiting for over three months for my mask, and it still hasn’t been shipped. I emailed them multiple times, but they never responded. This is clearly a scam company—beware and avoid shopping here at all costs!
I am extremely disappointed with my…
I am extremely disappointed with my purchase and the overall experience with this company. I ordered a Spider-Man costume in June 2025, expecting to receive it within the promised 6-week timeframe so I could use it for a convention. However, the product only arrived months later, long after the event had passed. When I requested a refund due to the delay, my request was denied.
To make matters worse, the costume I received was of extremely poor quality — nothing close to what I was expecting for the $900 I paid. I found the exact same costume on AliExpress for only $50, which makes me feel completely ripped off. This is unacceptable.
I would not recommend this company to anyone. Late delivery, refusal to refund, and low-quality products at an outrageous price — a truly terrible experience. Avoid at all costs.
One mask was fine
One mask was fine, but the other was awful. Shipping takes forever and the customer service isn't great.
Don’t buy here!!
Don’t buy here!!! I received a webshooter. As gift for my son. I ga e it to him a couple of days later and it worked fine but the device did bot charge we noticed. We said please send a replacement. Answer was : no not possible you should have replied within 48 hours of delivery?! What kind of a nonsense is that?!? I bought something that doesnt work them a replacement is the only option.. unbelievable… don’t buy here!!!!
concerns
I’ve seen the masks and they look good from the photos. it’s just I have a little worry in checkout because I don’t know if the website is safe or not but definitely it would be more trustworthy if they had Apple Pay through express checkout. Other than that they look very cool and I would like to buy but just concerned because the website looks fairly new 👍
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