jtexpress.ph Avis 165

J&T has the worst delivery couriers my order is taking two weeks because of your worst customer service 💔💔l don’t need the order now thanks to your worst delivery guy Abdul Ahad 😡😡😡

Absolutely hate this courier service. Once shein started delivering through j and t and I hate recieving the order. The customer service is terrible so is the delivery person attitude

Received email from Zalora that my package will be delivered today (Dec 18). Called the delivery agent, keeps ringing no answer and they put PROBLEMATIC CALL in update! Been calling the service for 2 days straight and no answer. When agent was contacted in SUNDAY, told he cant deliver since its his DAY-OFF! Then why send a message that delivery is today (Sunday)! the next day (Dec 22) parcel was unsuccessfully delivered to be returned to sender. Stop using this courier service if ever there are sellers here. VERY UNRELIABLE.

Absolutely terrible service.
They claimed they attempted to deliver my package and that I refused to pay, which is completely false. I was home all day, never received a phone call, and never refused anything.

Within the same hour, they decided to return the package. I tried calling customer service multiple times calls were either hung up on or went unanswered. The call screening system leaves you with no way to reach anyone.

Now my package is being returned, and I’m forced to place a new order because of this company’s incompetence. Completely unacceptable.

All delivery men are arrogant because no one can complain about their arrogant delivery men. They have no customer service for their arrogant delivery men.

Pésima paquetería, no llaman ni mandan msj al momento de entregar, no responden únicamente hay un bot, no entregan los pedidos.

Parcel was supposed to be received yesterday, but they returned the parcel saying they tried but could not contact. In fact it rang only once the time I was about to attend it got disconnected. furthermore there is no scope for me to contact n talk to any courier official. Another bullshit remark "no safe place to keep the parcel"..I have mentioned to place at the door of my flat. it is safe. I have already paid the full amount for the purchase from Temu. Worst of the worst kind of service. in complaint section after writing all details spending 10 minutes , a common disply comes "Oops could not register your complaint". So simply to say if your luck is good you may get your parcel else better to forget

Expecting a parcel to arrived but instead of receiving it became a returned parcel..... they said they can not contact the recipient phone number with their 6 SECONDS & 0 SECONDS ringing duration... ridiculous calling time. And it didn't even appear on the phone that there is a caller on these 3 days. Common sense, the address won't go elsewhere if they can't call you, they can use google to locate the address written....

El repartidor falsificó mi firma y reportó una falsa entrega. El envío no fue entregado.

Bobong courier. Dont use them.

Terrible servicio, Compré un producto en línea y durante cuatro días el rastreo mostraba que el repartidor venía hacia mi domicilio, pero nunca llegó. Después de todo ese tiempo, me llamaron para decirme que debía ir a recoger el paquete a una oficina que ni siquiera tiene que ver con mensajería, sino de vuelos y viajes.
Lo peor es que el paquete había llegado a ese lugar mucho antes, pero solo me avisaron tres días después. En resumen pésima organización, mala comunicación y cero cumplimiento con la entrega a domicilio. Y por alguna razón la mayoría de pedidos los trae esta empresa. No lo recomiendo para nada

SHEIN order will take 2 weeks is outrageous. I have already paid and I need to wait. The compensation is 30points a joke! All the stress that you need to use another way to buy this shit. This carrier is the worst!

J&T Express has honestly been a complete disaster from start to finish. My package has been delayed for 7 days, sitting in my city with no progress at all. And instead of giving real updates, they started making excuses that I “rescheduled” the delivery — which I NEVER did.

To make it worse, they claimed the delivery driver “attempted to call me.”
Zero calls. Not a single missed call. Nothing.
They just lied to cover up their incompetence.

Customer service is absolutely pointless. No support, no solutions, no accountability. It feels like they don’t even know where the package is or what they’re doing.

Based on my experience, do NOT bother shipping anything with J&T Express.
Save yourself the stress — this has been the worst courier service I have ever dealt with, and I’ll never use them again.

Incompetent liars, say they have attempted a delivery but haven't, customer service is useless, how they keep the business afloat is beyond me

Ordered 3 items on tokopedia in 3 deliveries. No items have been delivered by J&T. Tokopedia says delivered and a black photo is uploaded meaning they are not delivered and someone is faking the delivery. Very unprofessional

Veryyyyy baddd wallahi iam telling you they ripped us off took not even twice thrice the amount and the delivery is soo bad the service deserves -1000 veruyyyy bad never get from here I warn you especially this guy named Yucan or smt neverrrrr

Made an order from Temu that arrived the next day. J&T had one job - just deliver the item to the customer. Not only did they get that part wrong, but the driver assigned to deliver my parcel was obviously deluded or not in his right state of mind. First, he whatsapps me to ask me for my location. I give it to him along with clear instructions (i literally took a pictures and used red tonmark exactly where to go). Then he asks again. I give it to him again. Then he shows up 6 hours later and says im outside - come pick up your package. I come outside and the guy just stands there onnhis phone. I say "hello? My package?" Je stands some more looking at his phone and says wait. I literally waited for 5 minutes while this guy scrolled through his feeds. I was so taken aback that I was like "yo!! My package!" This guy tjen jumps back into his van, reverses (tires skidding) and speeds away not even stopping for the speedbump while I stood by baffled. I called customer service and asked if someone else will be delivering my package and they assured me that someone would redeliver the package tomorrow. Of course, nobody showed up. I checked the status of my delivery online and it provided the number of the delivery man. I called him to ask if he would be coming by today and he asked me to send him my location. I did - yet another no show. So I called customer service and my call was received by someone who could barely speak two words of English. I asked where my order is, read out my tracking number to her several times over, and all she said was "today". I asked her to clarify if she meant i would be receiving my package today and she repeated "todayy". Well, today has come and gone and still no package. What a nightmare!

Tarda mucho en entregar los productos

J&T is an indirect enabler of scammers. They deliver parcels containing items completely different from what was ordered. The scammer-seller sends a low-priced item instead of the item ordered. J&T then delivers this parcel and collects payment but refuses to return the parcel to the scammer-seller making them an indirect accomplice.

I am waiting for my delivery more than one week and called j@t customer service every day more than 30 calls regarding my delivery every day there tells me tomorrow but till now I didn’t receive. I wanted this delivery in the morning because I am working afternoon till late night and this delivery person he refused to come in the morning I called this delivery person every day and have sent so many Whatsup messages but no response and I informed Temu also about the bad customer service J@t delivery people, zero customer service. My track no JTE300369893637.