jtexpress.ph Avis 166

Unprofessional team. They just play with system by updating some status, but no actual action. I have been waiting for a consignment, which was reached in their Sharjah location 3 days back (as per the tracking) to deliver in Sharjah. But not yet delivered. No response to my messages and calls to toll free number & the provided number of delivery man. Totally pathetic service.

They did not return the money knowing that the seller is scammer. They still tolerate scammers activity. Connivance with the scammers....

FRUSTRATING!!!
I made a typo in writing my address.
An address that does not even exists

I tried to inform the courier ahead of time but they wont compromise.

they actually told me that I should be the one who will go to their area!

You guys should have a business process for typographical error for accidental or change of address.

And you know what?
You can even ask for a fee for change of address.

Very very very bad delivery
They rescheduled your delivery without any information
lier

La paquetería es pésima; tuve que recoger mi pedido en una de sus bodegas; su servicio al cliente es pésimo, los teléfonos no los contestan y no dan solución.

The worst company in the world

i have received my delivery very fast, the delivery guy was very friendly i opened the door he gave me a big good morning smiling and with such positive attitude i think his name is Anwar Shahani as i saw in the message, i saw the same delivery guy at two different location and same attitude only this make a different experience.

this logistics is too much difficult to deliver the parcel from the costumer its not recommended and they have bad service as my experience with them , even their drivers or delivery drivers too rude ..

Es una porquería de paquetería, no solo roban los paquetes sino también los mensajeros son de lo peor.
Me aventaron mi paquete y arruinaron el producto, al tratar de tomarles foto la tipa trató de agredirme todo esto quedó capturado en varias cámaras de vigilancia.
Al contactar a la mensajería solo se disculpan pero no se harán responsable de mi producto.
Al final se levantó el acta correspondiente ante el MP por agresión y se levantó queja con Profeco.
Es de lo peor esta empresa

The worst shipping company i have dealt with. Absolutely, no credibility, timings and appointments is not in their dictionary. Received a call from the delivery boy to collect shipment but he never show up.i tried to text him and tried to call him several times but he never answers

J&T Telok Panglima Garang PJS020 want to return Jalan Taman Dato Hormat branch. 7/6/24 around 9:50am, I WANT TO DO RETURN, she gave me the wrong information and then no apologize from her, instead she ask me to go to other branch!!! She say I need to get the barcode when I already have the return label paper, I have a hard time to get that coz my officemate is in the hospital, she hold that shopee account, and then after I received the barcode, she say I need to go to parcelub, and then suddenly she say, actually we can proceed without barcode but need to pay 7 ringgit, I was like what!! I dont mind to pay instead of ask me to go to parcelhub which is so far from me!!!! Nightmare CS!!

Never worked with a lousy company like this one. Lousy unprofessional and lazy drivers control what happens to your delivery package! Took me 1 week of messages, calls and complaints to have it delivered!
They should be out of business

Ordered through Lazada and unfortunately it was a J&T delivery.

The riders wait until late at night, make a few missed calls and then mark it as a failed delivery.

They did it a few times.and now my parcel is being returned to the seller.

A complete waste of time. Why don't they bring it to the door?

A failed call is not a failed delivery!

Worst courier.

Do not use this company, absolutely zero customer service. Drivers do not speak English or Arabic, and are rude and expect you to go to them. Amazon has used them for my deliveries twice now, never again. I will be contacting Amazon. Terrible!

I give 000 of this company
Is useless!!!
No enough effort !!!
I already mention All my details in there website but still they are making DRAMA!!
Ill try to call theyre hotline
But its Useless!!

J&T Express does not care about DATA PRIVACY ACT. I told them that I would not surrender my ID as they could use geo-location to prove that the parcel was delivered. They insisted and still want to ask for ID due to their SOP. I don't share my ID with anyone except for government or any related purposes but delivery-wise - Never! When I told them that I would file a complaint for their practice and explained that their SOP would never trump the law or my rights, they called a supervisor and told me to just send them a message stating that I received the parcel. What a waste of time to explain that their SOP does not do any good.

The driver by the name Hasnain Khan has no manners, does not know how to speak. Was rude on the phone because I asked him to bring change for a COD order and then proceeds to ask me to hand back my parcel to him as “he doesn’t want to deliver it anymore” like it’s his property.

My building security had to get involved, called customer care to leave a complaint and to send another driver next time. This Hasnain Khan then proceeds to call me at 11 pm at night repeatedly.

Not sure how this company is still operational given all the reviews on here.

The driver Khateeb MD Irshad Khan delivered my parcel to the wrong house even it is clearly stated in my delivery address the correct villa no. and when i called him he said that he will not comeback to collect it. So I called the customer service, but she said they will do investigation and will try to fix it within 24hrs, but unfortunately 72hrs has past no one contacted me and no one cares about my parcel which is paid already. I keep calling the driver but he is not answering and never came back. I will not order again from TEMU if the courier is J&T.

Very worst service no phone calls while deliver shipments, return the shipment without our knowledge.😝

J&t scammed its customer. It said that my order departed from sorting facility at 12.00 and then the same updates was given that my order departed from the same place at 4.00. It happened twice for the same order/parcel.