JUGGY USA Avis 

Ordered a "pre order" cup in September with an estimated shipping date of mid-November. I emailed mid-November and was told it would ship end of November. It id now Dec. 16th and it still has not shipped. Guess that won't be a Christmas present.

If I could give zero stars I would. I preordered the Kpop Demon Hunters cup for my daughter’s Christmas. When I placed the order in early November it said it would ship no later than the end of November and would arrive by Christmas. On December 8th, I sent an email asking when it would ship. I also tried to do a live chat and waited an hour for a response, double checked I was sending it during their business hours in their time zone, and tried sending another later. The following day I tried again, and that evening commented on an ad that mine hadn’t shipped and I was doubtful that I’d get it by Christmas. Under another customers comments complaining of the same thing, I mentioned I had reached out multiple times and no one would contact me back. That night my order was cancelled “per my request”. I NEVER said to cancel it. I wasn’t even rude in my comments or email. After it was cancelled I tried emailing, Facebook messaging, calling the company, and commenting on more ads to get a response as to why it was cancelled. At this point, I mentioned I would be contacting the BBB and disputing the charge with my bank since the money hadn’t been refunded. After multiple attempts to contact them, they finally messaged me a generic “please be patient” Facebook message. I emailed them again and they finally answered saying the cancelled my order because I said on multiple social media posts that I’d be contacting the BBB and disputing the charge. None of which is true, I had said this to them in a private message. All my comments on social media were about them not contacting me back and/or cancelling my order. They show no remorse for their actions as well, and after researching more online it seems this isn’t a new thing for them. Absolutely never would I recommend this company.

Customer service is horrible, rude, unhelpful and most of the time absent and unavailable

The key ring on the lid broke after only a day of use other than that everything’s great except for that one piece of plastic that broke

My cup is amazing. Keeps drinks cold all day long. I love the design. Shipping was great

I placed a preorder in September for a $35 tumbler. Before it shipped today, their website had the same product in stock for $19.99.
Why would I ever order from you again, especially a preorder, if you're going to sell the same item for way less and almost half the price?! Feels like a rip off.
UPDATE 12/15/25 I got a generic AI response to my inquiry about the price change. Even more disappointed than before

Love my new juggy. It’s perfect

I preordered a cup in November. The shipping said end of November. Still haven’t seen any updates. I have contacted customer service and have not received one answer. Very disappointed.

The tumbler is great, and it exactly fits us as therapist.

I’ve bought several cups and really loved them, so I pre-ordered another one. When I submitted the order, it stated it would be delivered in mid-November. I never received any updates in November, so I reached out to Juggy. They responded saying it wouldn’t ship until December.
I expressed my disappointment that they didn’t honor the original shipping timeframe—but they never replied. I followed up again in December, and once again, no response.
The lack of communication and follow-through has been extremely frustrating. The customer service has been very poor, and it feels like they’re not making any effort to take care of their customers.

Keeps my cold drinks cold for up to 24 hours

OK, I do feel the time to receive a cup was quiet lengthy however when I did, it’s very well made. It’s great looking and it’s an amazing great water cup.

Great quality. Fast shipping and you can’t beat the price! I got 2 as gifts so far and the one I got was on sale for $14.95! Definitely ordering more. They are worth full price.

I absolutely love this Tumbler. Shipping took forever though. I would probably have ordered another but I did not want to wait for shipping again

M6 lid is damaged
I have emailed so many times, called and tried your chat. No one ever replies!! Terrible customer service!!!

Never got package. Contacted but nothing done to help

I bought this for my son who is a streamer\ gamer, it's going to be a grew Christmas present!

Order took forever to arrive.

The item took a long while to arrive but it was a preorder so that is understandable. It is SUPER cute and seems to be great quality.