JUGGY USA Avis 

This is the worst customer service from a company I have ever experienced. I ordered two tumblers before Christmas and when I received the order, the charms that were supposed to be included with the therapist tumbler were not included in the order. I sent a message through the website and it took a couple of weeks for a response. They said that they had received an order from the manufacturer that did not include the charms. So they could not send them to me separately to complete my order. They did not offer the option to return or exchange and just said they would give me 15% off the order. When I responded and said I would just like to exchange the order for the correct item that included all the parts, it took weeks for them to respond. I sent several more messages and first they were ignored and then received a message referring me to the website for exchange information. When I looked at returning or exchanging the item, there were fees of almost $30 to do this. I sent several more messages stating that this was a mistake on their part since they did not send the correct item and I was not interested in paying money for them to exchange the item for the correct one. I was not trying to return the item, only exchange it for the correct item. Then I was completely ignored for weeks. The product is nice but extremely overpriced but I was willing to pay for such a unique gift. The customer service is non existent. It has been almost two months and I have not received a resolution for their mistake on my order. I also never received the 15% off discount that I was told I would get because of their mistake. They have lost a customer and I will post about this on all my social media and tell everyone about my negative experience. DO NOT ORDER FROM THIS COMPANY.

Fantastic cup.

Don’t order from this scammer company. I made an order. I paid for shipping insurance. My order was lost by the USPS and Juggy would NOT send a replacement or refund my money. Customer support? They have no customer support. Yiu can only contact them via a customer support email. They never answer. NEVER order from these thieving cocksuckers.

I’ve ordered 7 tumblers from Juggy over the past year or so, and the designs are great. They hold up well to daily usage and the wear and tear that goes along with it. They keep my water cold all day too. 10/10 recommend!

Order was supposed to arrive before Christmas, and it didn't arrive till January 7th. I was not happy since I had moved and was not able to get my package. I contacted support a week after I got the tracking information since the tracking never got updated, and they did not respond till I filled a dispute, saying they would refund me the shipping cost. The shipping cost was free. I told them I wanted a refund since the order took way longer than it said it would and I had already moved. The responses I got were rude and like they didn't read my emails at all. They insisted they would give me a refund AFTER I gave them their products back. The products I couldn't get because like I had told them several times, I had moved.

Would not recommend this company just from this experience alone.

I placed an order on December 9th of '25, one of the two cups is a pre-order for sometime in the spring. I sent several emails after two weeks of no tracking or fulfillment emails, messaged on their Facebook, as well as several comments on their page, yet I have received no response. Highly dissatisfied and disappointed with this company.

I purchased a tote bag for my sister for Christmas, solely because the Juggy website had it all over their website that if I ordered by that date with priority shipping (which I did), the item would arrive by Christmas.

I contacted their customer service 3 days before Christmas because it still hadn't even shipped and I was getting worried and doubtful it would make it by Christmas- to which they replied blaming the postal service for not updating tracking and said it "did actually ship" (their words). The same day I got a pre-transit tracking notification, saying "Label printed, Awaiting shipment."

Christmas came and it was STILL in pre-transit, not even shipped out. I reached out again, voicing my frustration saying:
"The Juggy website literally said "Order now to receive before Christmas!" And made promises that priority shipping orders would be here in time for Christmas. I would understand a shipping delay, that is beyond your control.
This is not that though- your company promised it would be here and then didn't even *ship* it in time.

I am so disappointed, for such a pricey order and expensive shipping...

Please make this right. "

I received no response.

Now, a week into January, I finally received the package. To say I'm disappointed by the false advertising is an understatement, I am so frustrated with the lack of transparency and communication!

Don't waste your time or money ordering anything from Juggy USA. I fell for the marketing gimmick of ordering an item that said Express delivery by Christmas if your order is placed by December 21st. I ordered on December 20th. Then I sent five additional emails requesting tracking information,, but never received any. I also did not receive any response to my emails inquiring about tracking and about the fact that it was supposed to be Express shipping deliverable before Christmas.

The customer service is horrible. Even worse, you'll spend your money and not receive the items you ordered.

If you go to the their website, you can't even see any bad reviews, because they've manipulated their website to only show the top reviews.

I ordered on December 17th. I paid an extra twenty six dollars for one to two day shipping which guaranteed delivery by Monday the twenty second. I finally received my order on December twenty ninth. Once I received my order, I noticed it had been shipped at a lower shipping rate than what I had paid for. Also one of my items it is missing parts. After multiple attempts, I finally received a reply that asked for proof of my delivery. I sent pictures as requested and have received no response since then. The day after I placed my order, I received emails showing they were offering free shipping with guaranteed delivery by Christmas.

Ordered Dec 18th with a guarantee of delivery by Christmas. Item still hasn't shipped yet. I've ordered previously and was happy with the product. Now I've gotten no response to emails, my comments on their social media deleted, and no replies to Facebook messages.

Can you give zero stars? Ordered a bunch of Christmas presents with their “before Christmas delivery” promo. Nothing has shipped, my family had none of those presents and are now back I
Home several states away. I reach out via email and social media and no one reached out. I requested refund or assistance after the lack of response to shipping updates and no progress has been made. Googled them and saw a large amount of problems and they delete unhappy comments. Should have researched more before spending $$$ with them.
Delivered over a week after promised date. It took an additional week to hear back from them and they wanted me to pay $12+ shipping to return the items they didn’t deliver on time. Horrible customer service. Items arrived in plastic bag, not boxed so all beat up from transit. DO NOT WASTE YOUR TIME.

Bought for daughter and son-in-law. Very happy with purchase. Made great birthday gifts!

Placed my order was guaranteed expedited shipping and that it would arrive by Christmas. My items didn't even arrive to their local post office until Christmas Eve, and now tracking has finally updated and my package won't arrive until 5 days after Christmas. False advertisement, they should have never promised I would receive my items by Christmas. Which was stated in the emails.

Fast to get it! My granddaughter loved it!!

I am extremely disappointed with this purchase. I specifically ordered this item because it was advertised as arriving before Christmas, which was the entire reason for buying it. Now I’ve been informed that the package will not arrive in time, completely defeating the purpose of the order.

This was meant to be a Christmas gift, and because of the misleading delivery promise, I’m now left without a present. Advertising guaranteed or expected holiday delivery when you cannot meet that timeline is very frustrating and misleading.

I would not have ordered from this seller if accurate shipping information had been provided. I do not recommend purchasing from here if you are relying on promised delivery dates, especially for time-sensitive orders like holidays.

I pre-ordered a tumbler last year and, while it took a while to get it, it did arrive and I was pleased with the product. This year, I decided to send my sister's family tumblers...picked our some cute, fun items and paid for expedited shipping to make sure it arrived before Christmas. I ordered on 12/13 and some of the items arrived on 12/20. Not exactly quick, but fine...the only problem was that only part of the order was delivered with no packing slip, so I don't know if it was shipped in 2 boxes or the items were just left out of the box. I've been emailing and calling, but no response. I will not be using this company again.

I ordered on Oct 29, 2025 and just received my order Dec 16, 2025 after emailing and being told because it was a pre-order the shipping was delayed. The Juggy is completely crushed and not useable. I have emailed the company twice in the past 3 days as this is or was a Christmas gift, or my daughter that is obsessed with Stray Kids, but have yet to receive a reply. If I could post pics I would.
Still waiting for a reply......

So I didn’t select the $4 shipping insurance and the shipment is lost. Nearly a $90 order. Take a look at their shipping policy. (If they don’t change it after I write this.I have screen shots) At no point does it say they don’t stand behind the shipment without the shipping insurance. And what about the legality of incoterms? Why should I purchase $90 of merchandise, and they offer no help in filing a claim for the loss. The shipping company tells me I have to get reimbursement from Juggy. So today I placed a new order for 2 of the 5 items I originally ordered. They say I neglected to add insurance again. I didn’t turn it off but maybe it didn’t default. That’s possible, but not what I intended to do. Anyway I went to the BBB after emailing about 4 times over a couple of days and spending well over an hour with the shipper, and they, Juggy, told the BBB their shipping policy stated no insurance so no help. I have screen shots and it doesn’t state that at all. What happens to the legality of incoterms? Then they cancelled the order I placed today saying I cancelled it, and that’s what they told the BBB. That is an out and out lie. Kieran Widerburg is the business and Consumer Relations person who lied to the BBB. Beware of a company who doesn’t stand behind their orders and steps away from integrity by falsifying information with the BBB. I am 100% a person who gives good reviews any chance I get, but this is wrong. And for those who want to know, the product is good. The outfit is extremely short on customer service and good ethics. I am happy to everyone. It’s rare to run across a company who operates so sneakily and untruthful.

Glad I’m not the only frustrated with the pre order process. I paid full price for a preorder with shipping “at the end of November”. Then they dropped the price before it ever even shipped. It’s now three weeks since it was supposed to ship and Juggy claims it has shipped which is just a lie, as if I can’t see my own order history.