Es dauert sehr lange, bis die Ware endlich da ist. Und dann kostet die Rücksendung über 6 Euro. Was aber besonders ärgerlich ist, dass sie nur über Kreditkarte funktioniert, auch wenn man gar nicht mi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Your site is legit for starters. I could not locate my size in the style of tracksuit anywhere except this site. Delivery was quick & communication excellent. Thank you! I love my Juicy Couture tracks... Voir plus
L'entreprise a répondu
Die Versandzeiten sind furchtbar lang. Zusätzlich der absolut schlechteste Online-Handel was Rücksendungen betrifft. Allein der Prozess, bis man ein Rücksendeetikett bekommt. Dann darf man noch mehr a... Voir plus
L'entreprise a répondu
Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedd... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Official Juicy Couture UK online store.
Coordonnées de contact
Colonial Business Park, Colonial Way, WD24 4PR, Watford, Royaume-Uni
- service@juicycouture.co.uk
- juicycouture.co.uk
2,7
Bas
113 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service
24 novembre 2023
I love it please let me know when it on…
I love it please let me know when it on sales again thank 🙏
24 novembre 2023
I’m having a bad experience with this…
I’m having a bad experience with this company i brought BLACK DIAMANTE ZIP VELOUR HOODIE on the 27th and until now no updates from them I have sent them an email in regards to my package no resssssponse at all if u not going to send me what I brought give me my money back very bad service
Is a present for my daughter and I need to give it to her this weekend
27 novembre 2023
Avis spontané
Réponse de Juicy Couture UK
Thank you for your review.
During our Black Friday promotional sale we do state that orders can sometimes take longer than our usual delivery times due to high demand they can take up to 5 days for despatch.
As you state your order was placed 2 days ago, this should be despatched soon for you, please contact our Customer Services Team on service@juicycouture.co.uk with your order number for an update on your order.
We hope this helps.
With best wishes
Customer Services
From ordering to delivery it was very…
From ordering to delivery it was very quick and smooth, excellent colour and true to description
26 octobre 2023
Easy and quick delivery but no free returns
Easy and quick delivery but sizing is inconsistent, leading me to have to buy multiple times with a flat return fee each time. Experience would be better if UK returns were free. But generally the service is good and any issues I’ve had have been resolved. Restocking issues also mean I miss out on what I want too.
26 octobre 2023
Easy to order from the website
Easy to order from the website. Delivery came sooner than expected and packaged extremely well. The purchase is for my teenage daughter for Christmas but she loves her juicy tracksuits and accessories so know she will love this new item.
25 octobre 2023
I purchased a tracksuit and the top was…
I purchased a tracksuit but the top was a different colour than the bottom, which was my mistake! The two colours looked the same in the shopping. To correct my mistake it cost me £12.00 to send it back.
It was ridiculous! In the end, I lost money on an online purchase that went wrong!
Some companies offer free returns but Juicy return policy is to choose your courier for a return, knowing that the customer will lose money instead of their company.
I would have reordered but I wouldn’t order or purchase an item of Juicy clothing again!
25 octobre 2023
Avis spontané
Réponse de Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order, with you ordering two different colour items. Your refund will be issued once your returned parcel has been processed, this is no problem.
With best wishes
Customer Services
I didn’t receive my order and no one is…
I didn’t receive my order and no one is responding to me
25 septembre 2023
service and goods perfect
Delivery and service very good and my daughter was absolutely thrilled with the tracksuit for her 17th birthday very satisfied
25 septembre 2023
Bad customer service
Placed an order JC56156 ballet pumps for my daughter all I've had is a confirmation email saying I've paid that's it ! Can't track order an have emailed customer services with no reply if I do not get some sort of correspondence frm yourselves I will be contacting Google pay an my bank about scam shopping!!!!!!!!!!
12 septembre 2023
Avis spontané
Réponse de Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order! We understand that your refund for your order has been processed, we are sorry for this issue on this occasion.
With best wishes
Customer Services
Black ballet pumps…
Updated when dispatched from ordering.delivered on time.my daughter was happy with shoes plus got a free tote bag which she uses as school bag overall experience excellent.would recommend this company.🌟
28 août 2023
Nothing special
There was nothing amazing about it. It just came it was a little confusing because someone to a picture infringement of my door but left it in the garden
29 août 2023
Missing item
Had one item missing from my parcel- contacted customer service but didn’t receive a reply though it’s been days since. The one item I did receive wasn’t the best quality (feather trim started shedding a lot on the first wear) . Would avoid buying through the official site
Update: they did fix the issue by refunding the missing item
21 août 2023
Avis spontané
Réponse de Juicy Couture UK
Thank you for your review.
We are sorry to hear of this problem with your order! We are not aware of your outstanding request, please re-send your enquiry to service@juicycouture.co.uk, and we can investigate this for you.
We hope this helps.
With best wishes
Customer Services
The shorts were not delivered to house…
The shorts were not delivered to house but were left at Tavistock news agents bedford
- I went to collect twice but parcel not there apparently it’s in way back to you but payment has been taken
24 juillet 2023
Réponse de Juicy Couture UK
Thank you for your review.
We are very sorry that DPD had issues with delivering your parcel.
We can see that your refund for this order has been processed as per your request, we hope this helps.
With best wishes
Customer Services
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