Jumia Kenya Avis 

Jumia is a good online shopping site to shop almost anything from. It saves you time, energy and I can say sometimes money. Though one has to be wary when shopping for generic stuff like electronics. And I don't know why they keep selling generic stuff, they are so many generic and overpriced stuff.
All in all, anyone can go for it

They have customer care number , but they closed all door to customer to get any personalised agent call. They allow some online ticket, which I never get any feedback. their email also are non responsive. It is high time Communication Authotiry should look into and issue future license to the firm according to their standard of service and support.

I ordered a wooden number board for my toddler but what was sent was completely different from the image displayed. They sent a board from numbers 1_10 yet the one I ordered was 1_20

I bought a sub-wooofer from them as loyal customer , found it had a problem. I returned to their pickup station , their representative said it has problem. However, when they checked at their headquarters, they said the claim is invalid.
To add matters , when I called their customer care , if I was in Nairobi, I would have verified my claim if I wanted take further action. I am frustrated.
If you buy things here, just know the return and refund process has a lot of frustration. Very useless.

Worst shopping experience. I tried to buy micellar water , proceeding to check out, I COULD NOT PAY FOR MY ORDER because their mpesa payment generator doesn't work. Neither could credit card work also. I call their Rude customer care who says they will initiate payment from their side , she says I hold on someone will get back to me and guide me. They have never called me to date.

**Without Prejudice**

Where do I begin:-
1. Some products are 'sub-standard'
2. Customer care is extremely poor
3. As a vendor, their payment system sucks (got my payment after 8months)!! Gave up selling with them!
4. Refunds follow-ups are a 'nightmare'. Awaiting my refund 3weeks now!
5. Absolutely NO 'after-sales' customer service (connected to voicemails interactive only)!
6. Charge but don't give ETR's or electronic receipts (until pestered)!
I wonder if KRA knows about this ??

Im done using Jumia...
Im sure there are other options out there...soon!

I oderd a wax heater of which if you buy one was comming into two pieces so l oderd 2in quantity it came only 2 l was to. Experience 4 l. Wonder why you people are like this

SHOP SOLAR FROM JUMIA AT YOUR OWN RISK THE SOLAR CAME WITHOUT A JACKPIN ,TOP PLUG ,VERY ARROGANT SUPPLIERS AND WAS ABUSED AT THE END ZERO HELP FROM JUMIA.

I AM VERY DISAPPOINTED BY JUMIA.
IF YOU GIVE A NEGATIVE HONEST REVIEW , THE GET PERSONAL. I LOST MY PARCEL IN THE HANDS OF MOMBASA ROAD VENDOR HUB, WHEREBY THEY COLLUDE AND VANDALISE RETURNS AND THE VENDOR ENDS UP LOOSING THE GOODS. Then the resolution doesnt involve the seller and its always protecting the the staff who vandalise the parcels. I DO NOT ADVISE ANYONE TO SELL AT JUMIA AT ALL!!!! #BigCartel #PureRobberyWithoutViolence

Authentic products, reasonable pricing,timely delivery with warm and professional customer service.

The online payment system is a mess especially if you are outside the country. I think they are just satisfied with the local market. If they cannot tap into payment options such as foreign bank cards, PayPal, e.t.c., they have no business being in online business. Tried to buy items for my relatives but simply could not. Unless this is fixed, I honestly think that was my last attempt and predict that they won’t survive long.
Ayub

Want a product that has been bought and returned by a thousand others? A product that has elaborate deceptive description but the item itself is bogus? Buy now from Jumia at insanely low prices you won't regret it was a rip-off.
Those saying Jumia Kenya are excellent probably ordered vodka 1L for Ksh200 offer and were too high to know what is quality. I used to ignore people who said never buy electronics from jumia until I bought a mifi. In the description they said battery lasts 300hrs standby and accepts all networks but the item I received only accepted Safaricom and battery lasted like 15 mins. I had to return it and was surprised that the refund process is lightning fast, as if to cover up for a mistake. I used the refund to buy another mifi, this time from a different brand. Guess what? The mifi cant create wifi network!! seriously....? I called their customer care and seems the only form of training they received was to tell customers to wait as they transfer you to someone else to help and then what.... THEY TRANSFER YOU TO A ROBOT.... SERIOUSLY!!! It should be in public domain that if you want a product for half the price and don't care about quality (like if your ex asks for a favor), go for Jumia. yeah it is a place sellers dump defective stock

One word thieves!!! And scammers the worst actually. They have no Customer relation. I pray one day they just lose market and close down. They will have done clients are huge favor. No security of items at all

I wish I could subtract to zero star for this fake business, apparently at the very door of my shopping experience. I tried to have them deliver a substantial order for apparels totalling ksh70,000 for my family. I added everything to cart until I reached shipping costs. A whopping ksh9000? Yet items were to be picked in the city at afya center. These people are jokers, no way to reach their pre-purchase customer care only a dead give away to their inefficiency, mediocrity, disarrayed and unscrupulous company. In the meanwhile, I will shop at mall and put my items in a cart drive home. Rather than take the place of Amazon in kenya to give us the beauty of online shopping, they're not anywhere near Mama mboga in terms of customer service. Stay away

Very poor customer service thieves and liars !. Lack of respect for customers, poor quality on their goods...been customer for two years but after this, I'm done with them !. I ordered a Samsung s8 phone and it took over a month for Jumia to deliver. Once I got it, I couldn't download some apps such as Netflix and I got a message on Google Play store that said that my phone was not certified. I initiated a return/refund and they said that the phone was fine and that I tried to modify it and that's the reason it wasn't working so, they refused to refund me and stated if I don't accept the phone back, they will keep the phone and the money. This went on for a month emailing back and forth and whenever I called Customer Service they would put me on hold and not get back to me so I'll sit there waiting like or they'll hang up until I got the point not to bother. They also lied on multiple emails that they had tried to call me but I was unreachable but I never saw any missed calls from them. Finally, they have sent my phone to their warehouse on Mombasa road due to "them not being able to reach me on number provided" and that if I don't pick it up in 90 days, it will become their property. Still don't know when they tried to return it and so don't know how many days it's been in their warehouse. Never again !!!!! They are crooks !!!!

The products arrived on time and the prices were fair. I prefer shopping online now
.

Pathetic services . selling 3ply surgical mask at 6k and delivery 2ply very low quality that what you advertise . customer service only there to take orders but not handle complaints. 6k is not a lot but you will loose big time

The product arrived in time and was in perfect condition

The product are not what you see. I think they have fake products. I will never buy anything online with them after I bought a watch and a phone. Both had a cheap feeling opposite of what they advertise