Finding out about JuvaBun saved the day. I was slowly losing my hair for a variety of reasons and I did not know what to do. I could have used hair growth products (they take forever and may never wo... Voir plus
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I get many Many MANY compliments EVERY TIME I wear my Juavbun hair. Everyone is always amazed at how naturally it looks like my real hair. It made styling my own hair for my Sons wedding stress free b... Voir plus
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I can't count the number of compliments I have received when I wear my many different styles of Juvabun!!! Not only does this give me confidence in myself but also I made the right decision way... Voir plus
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I will continue to sing your companies praises to many! From someone w PCOS that has hair growth issues (thinning) as well as the benefit of how comfortable and how confident I feel in them has made v... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At JuvaBun, we focus on enhancing your natural beauty rather than altering it. Our aim is to create products that encourage you to see yourself as beautiful at any age or form. We spent two years developing JuvaBun hair extensions with the goal of helping women who struggle with hair thinning. Through this process, we learned that many solutions were inadequate, time-consuming, and damaging to the hair.
Coordonnées de contact
Etats-Unis
- juvabun.com
4,5
Excellent
349 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Phenomenal match!
I received a messy bun and just got a long ponytail from Juvabun, both in silver grey and both match my hair beautifully! The ponytail is a clip on and wraps around my mini ponytail and a swatch of hair is wound around the ponytail to hide the top material holding the pony together. Absolutely beautiful!
13 juin 2025
Avis spontané
Réponse de Juvabun
Thank you so much for your wonderful review! ❤️
We're thrilled to hear that both your Messy Bun and Long Ponytail in Silver Gray are such a phenomenal match for your hair. It's always our goal to help our customers achieve a natural, seamless look, so knowing they match beautifully means so much to us.
We're also delighted that you're enjoying the design of the clip-on ponytail and how naturally it blends with your own hair. Your description of the finished look sounds absolutely beautiful!
Thank you for taking the time to share your experience and for choosing JuvaBun. We truly appreciate your support and hope you continue to enjoy many more beautiful hair days!
Still waiting!!!
I have ordered from Juvabun for years and have been extremely happy with their product. But currently I am beyond frustrated! I have called...emailed...tried their chat method...NO RESPONSE!! I have 2 orders that have not been fullfilled.
3 mai 2025
Avis spontané
Réponse de Juvabun
We’re truly sorry to hear about your recent experience, and we completely understand your frustration. This definitely does not reflect the level of service we are committed to providing.
We’d love the chance to make this right for you. Kindly send us a private message with your order numbers or email address so we can personally look into this and provide you with a quick update.
Thank you for bringing this to our attention — we genuinely appreciate your loyalty over the years, and we’ll do everything we can to resolve this promptly.
red hair match
I have red hair and find it very difficult to find pieces that match. The one I got from juvabun almost matches perfectly. I have ordered 2 more and hope they match as well.
10 mai 2025
Avis spontané
Réponse de Juvabun
Hi Jan,
Thank you so much for your kind feedback! We're thrilled to hear that you found a piece that almost perfectly matches your red hair — we know how tricky that can be! 😊
Fingers crossed the next two are just as perfect 🤞 If you ever need help with color matching in the future, feel free to reach out — we’re always happy to assist.
We truly appreciate your support! 💖
If there was a minus star
If there was a minus star, I would give it. I have called, emailed, and sent in on the message link, the past week. I am now up to 15 times and still zero response. The Worst Customer Service Ever. My last order was wrong, and gave up and ate the cost. Stupid me, thought I would try again and ordered 4. The order was the wrong color. I am so frustrated, I was going to exchange, but now just want my money back and I will NEVER order again. They print easy returns or money back. This is a joke. Terrible, Horrible, customer service. This place is nothing more than a scam. Please do not order from this place. You will be SORRY!
7 mai 2025
Avis spontané
Réponse de Juvabun
Hi Jana,
We’re truly sorry to hear about your experience and the frustration it has caused. This is absolutely not the level of service we aim to provide, and we apologize for the lack of response you've encountered.
We understand how upsetting it is to receive an incorrect order and feel ignored when trying to resolve it. We take your feedback seriously and would like the opportunity to make things right. Please email us directly at info@juvabun.com with your order number and the details of your concern, and we’ll prioritize your case immediately.
We know we’ve let you down, and we appreciate you bringing this to our attention. While we can’t undo the inconvenience, we are committed to improving our service and your experience with us.
Sincerely,
Renee | Team Manager
Oh my gosh, CUSTOMER SERVICE NIGHTMARE!
Oh my gosh. It has been an unbelievable nightmare. The worst customer service and return policy. I had to pay a total of $40 of my own money to return products that have never been refunded back to my credit card. One order for $79 and two for $24. I've disputed the charges but they still haven't submitted to my bank. I am ready to report them to a government agency for fraud unless I am refunded. Horrible, horrible, nightmare experience. I can't get anyone to respond to me.
29 avril 2025
Avis spontané
Réponse de Juvabun
We’re truly sorry to hear about your experience and the frustration it has caused. This is certainly not the level of service we aim to provide. We understand how concerning it is to wait on refunds and feel unheard — and we sincerely apologize for any delay in communication.
Please email us directly at info@juvabun.com with your order numbers and return tracking details so we can immediately look into the status of your refunds and get this resolved for you.
Your satisfaction matters to us, and we are committed to making this right.
Sincerely,
The JuvaBun Team
The worst customer service ever!
I ordered 4 buns in medium brown. Each one is al different color, especially one is a light brown. I tried for well over a month to get a refund or exchange. They asked for pictures which I sent and still no answer. I’ve emailed at least a dozen times and still no response.
They definitely do not have the customer service or return/exchange policy that they claim to have.
I did email them and said, I will be writing a review and it won’t be good if I don’t get resolution so buyer beware!
3 avril 2025
Avis spontané
Réponse de Juvabun
We’re very sorry to hear about your experience and the frustration you’ve faced — this is not the level of service we aim to provide. We completely understand how disappointing it is to receive items that don't match in color and then feel unheard when trying to get help.
Please accept our sincerest apologies for the delay in communication. If you could kindly resend your email to info@juvabun.com with the subject line “Trustpilot Follow-Up – [Your Name]”, we will prioritize your case and ensure a prompt resolution.
We genuinely want to make this right and regain your trust.
Sincerely,
The JuvaBun Team
Réponse de Juvabun
Thank you so much for the kind words! 😊 We're thrilled to hear you’re loving how easy it is to use — and that you think it’s cute too! We appreciate your support and hope you continue to enjoy your JuvaBun.
Much love,
The JuvaBun Team 💕
The hair quality is great as well as…
The hair quality is great as well as the elastic. I have very thin hair but it gripped well
22 avril 2025
Avis spontané
Réponse de Juvabun
Thank you so much for your lovely feedback! 💕 We’re so happy to hear that the quality and grip worked well for your thin hair — that means a lot to us. We’re glad JuvaBun could give you both style and comfort!
With appreciation,
The JuvaBun Team ✨
Easy to return and exchange! Great quality!
Well first I ordered too dark brown and it didn’t match my color. I contacted JuvaBun and told them the hair clip was great quality it was just too dark. They explained how to send back and I got a full refund! I then ordered light brown and it matches exactly to my hair! I love it! Will definitely recommend to all my friends and will order more in the future! Very happy customer!
3 avril 2025
Avis spontané
Réponse de Juvabun
Thank you so much for your kind words and for sharing your experience! We're so glad we could help with the color exchange and that you found the perfect match in Light Brown 🤎 It means the world to us that you’re happy with your JuvaBun and plan to recommend us — we can’t wait to serve you again!
With gratitude,
The JuvaBun Team 💕
Perfect blend and quality!
I absolutely love the wavy salt and pepper clip-in ponytail! It’s the perfect confidence booster and adds a touch of beauty while embracing my natural grays. I’ve received so many compliments on how well it blends. Even my stylist is a little threatened—one less weekly salon visit!"
14 avril 2025
Avis spontané
Réponse de Juvabun
We absolutely loved reading your review! 🥰 We're so glad the Salt and Pepper clip-in ponytail is giving you that extra boost of confidence while beautifully blending with your natural grays — compliments well deserved! And hey, if your stylist’s feeling a little threatened, we’ll take that as a win 😉 Thank you for sharing the love and for being part of the JuvaBun family!
With love,
The JuvaBun Team 💕
Quick and professional
I accidentally somehow received a black beachwaves clip. It was beautiful except my hair is blonde! The ladies at Juvabun responded in a very timely manner, gave me the exact directions on how to exchange. I received my blonde ponytail clip very quickly and love it! I highly recommend Juvabun. I'll continue to be a customer!
4 avril 2025
Avis spontané
Réponse de Juvabun
Thank you so much for your kind words! We're thrilled to hear that you loved the product and that our team was able to assist you quickly with the exchange. It means a lot to us that you took the time to share your experience.
We're so happy you're enjoying your blonde Beachwaves Ponytail Clip—it’s a gorgeous choice! 😊 Your satisfaction is our top priority, and we're grateful for your continued support.
If you ever need anything or have any questions in the future, feel free to reach out. We're always here to help!
Truly amazing! Makes me feel so beautiful!
This product is truly real and beautiful. Use of ease, quality, and how it makes me feel are amazing. I have purchased from them several times, and just placed another.
6 avril 2025
Avis spontané
Réponse de Juvabun
Wow—thank you so much for the lovely feedback! 💕 We're absolutely thrilled to hear how much you love your Juvabun products and that they make you feel amazing. That’s exactly what we aim for!
It means the world to us that you've shopped with us several times and just placed another order—your continued support truly makes our day. If there's ever anything you need, we're just a message away!
Excellent purchase I love it so much
Excellent purchase I love it so much! I feel so much better about myself now.
1 avril 2025
Avis spontané
Réponse de Juvabun
Thank you so much for your sweet message! 💖 We're beyond happy to hear that you love your purchase and that it’s made you feel even better about yourself—that’s what Juvabun is all about! 💫
You deserve to feel confident and beautiful every day, and we're so grateful to be a part of that journey with you. If there's anything we can do for you, we're always here!
Was pleasantly surprised with Java…
Was pleasantly surprised with Java small messy bun. The product is perfect size, color match is excellent & arrived quickly. I highly recommend this product.
2 avril 2025
Avis spontané
Réponse de Juvabun
Thank you so much for your wonderful feedback! 😊 We're so glad to hear that you were pleasantly surprised by your Small Messy Bun and that the size, color match, and shipping all met your expectations.
It’s always our goal to provide products that make you feel confident and happy, and your recommendation truly means a lot to us. We appreciate your support and can’t wait to serve you again soon!
Amazing customer service
Amazing customer service! They respond right away and help resolve the issue. I picked the wrong color. They helped me pick the correct color and they provided the correct color, free of charge. (I paid shipping... but that was not a big deal as I got to keep the wrong bun I ordered). The actual messy bun looks like real hair.
28 mars 2025
Avis spontané
Réponse de Juvabun
Thank you Shannon. :)
My experience with this company has…
My experience with this company has been without any problems. My purchases have really lifted my spirits. It’s fun to spend time fooling with my hair again.
20 mars 2025
Avis spontané
Réponse de Juvabun
Thank you for your feedback! We're so happy to hear that our products have brought you joy and made styling fun again. Your support means a lot to us! If there's anything we can do to improve your experience, please let us know—we’d love the opportunity to make it even better for you. 💕😊
Best,
JUVABUN
So much for "hassle free returns"
The halo was definitely not a match. Rather than go back and forth trying multiple times to find my perfect shade, I opted for refund. I have made MULTIPLE attempts to obtain my "no hassle refund" via email, chat and phone calls. There is no human being to interact with through their phone number, strictly endless waiting listening to elevator music. It doesn't even ring or have an automated recording. It literally goes straight to the music. Email requests are responded to by trying to redirect by saying "Thanks for reaching out. What assistance do you require today?" even though my previous message was perfectly clear - I want a refund! This has been dragging on for about 10 days and it's starting to COMPLETELY feel like a hassle. What happened to "not holding my money if I'm not happy with my purchase"?
17 mars 2025
Avis spontané
Réponse de Juvabun
We sincerely apologize for any frustration this experience has caused you. We truly value our customers and want to make this right for you.
Your refund request is important to us, and we appreciate your patience. Could you please confirm your order number so we can check the status and ensure the refund is processed as soon as possible? If it has already been initiated, we’ll provide you with an update on the timeline.
We strive to provide a smooth experience, and we regret any inconvenience you’ve encountered. Please know we’re here to help and will do our best to resolve this for you promptly.
Looking forward to your response.
Best,
JUVABUN
I've ordered several buns and they are…
I've ordered several buns and they are so pretty and natural looking and customer service is top notch!
9 mars 2025
Avis spontané
Réponse de Juvabun
Thank you so much for your kind words! 😊 We're thrilled to hear that you love your buns and had a great experience with our customer service. Your support means the world to us! 💕
If you ever need anything, we're always happy to help!
My scrunchie bun came as expected
My scrunchie bun came as expected. The color was right on. Worth the wait which wasn't long. Very satisfied.
8 mars 2025
Avis spontané
Réponse de Juvabun
We're so happy to hear that you’re satisfied with your scrunchie bun and that the color was a perfect match! 😊 Thank you for your patience and for sharing your experience—we truly appreciate your support! 💕
Enjoy your new look, and let us know if we can help with anything else!
This company ignores its customers and…
This company ignores its customers and refuses to respond when they don’t ship all items ordered. I had to reach out via e-mail, phone, chat, and only after over 10 times trying to reach them did they email me back with a phony form letter. Do not purchase anything from them. The product is not what is advertised, and you get ignored if you don’t even receive your order. They are terrible! And they have no customer service!
5 mars 2025
Avis spontané
Réponse de Juvabun
Dear Jen,
We sincerely apologize for the experience you've had with your order. This is not the level of service we strive to provide, and we understand how frustrating this must be for you.
We would love the opportunity to make things right. Could you please provide your order number and any relevant details? We will prioritize resolving this issue and ensure you receive the missing items or a suitable resolution as soon as possible.
Your feedback is important to us, and we truly appreciate your patience. Please feel free to reply to this message or reach out directly to [customer support email/phone] so we can assist you further.
Best regards,
JuvaBun Customer Service
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