JYSK UK Avis 782

Wasted journey. Numerous visits to the Bolton branch. Stock showing available..staff cannot locate the items which they agree are in stock. Very poor management. I travel a long way to visit

I rarely leave negative reviews, but my experience with JYSK has been nothing short of unacceptable.

This was my first order, and it will absolutely be my last.

I ordered a dining table and chairs, and what followed was a complete failure from start to finish. The first table arrived damaged, with items missing. A replacement was arranged and also arrived damaged in the exact same corner. A third attempt was then delivered and again arrived damaged in precisely the same place.

At that point, it became clear this is not a delivery issue, but a serious quality control problem. There is no way three separate tables arrive with identical damage unless they are being packaged and sent out that way.

To make matters worse, collections were not handled properly, communication was poor, and I was left with multiple damaged tables sitting in my home while constantly chasing updates.

While small gestures such as a delivery refund and a voucher were offered, they completely miss the point. After this experience, there is no reason to order from them again.

The entire process has been stressful, time consuming, and incredibly frustrating. I have now had to source a table elsewhere.

If you value your time, money, and sanity, avoid JYSK at all costs.

Does not even deserve 1 star. Very slow service, with no communication.
Ordered 2 items to be on 11/2 to be collected instore 20/2. Arrived to pick up to be told wont be in until 27/2. Arrived to collect on 27/2 to be told they were instore but still on pallets come back tomorrow. Following evening i rang store as i was not confident and told to come in following day. I left it 2 days and went to collect my paid for items, joined a huge queue as only 1 person serving, to be again told they still had not unpacked items and i would need to come back.
I have asked for a refund and decided to shop elsewhere.
The service is shocking, no apology, not bothered wasting customers time.
Avoid this shop in Hunts Cross Liverpool, you will be disappointed.

AVOID! Frame arrived totally cracked. When I opened to inspect it practically disintegrated in my hands. I have never purchased before something of such diabolical quality- what a complete and utter waste of money!

Ordered 4 chairs online for pick-up in store, got a notification they were ready, came to collect them two days after the notification

The lady at the desk was friendly and helpful, we went away to browse, instead of waiting at the desk for the gentleman to bring our order from the back.

Came down a few minutes later, the order was ready, the provided moving trolley was easy to use and in good shape with the tires inflated.

Got packed up, returned the trolley. Store seemed clean and tidy.

Assembled the chairs at home, very easy if you follow the instructions correctly, all parts present, no damage, very happy.

Back when we were browsing we saw the same chair we bought on display and tried it out - it was assembled wrong with the legs being backwards making it easy to tip over backwards as you lean back - had we not tried the same model chair at a friend's house, we wouldn't have known this one was assembled incorrectly and this "first impression" would have discouraged us from purchasing.

Very messy store. Stock not in store even showing available online.
Not enough staff.
Driven 40minutes here. Very disappointed.

Visited the Derby branch recently and was really disappointed. The shop was dirty and untidy, particularly the stairs, and prices were hard to find on many items, which made shopping frustrating.

Staff (in particular a male member of staff with facial hair and shorthair) didn’t seem interested in helping at all and couldn’t care less when asked for assistance, simply rushed past me and ignored me until I had to stand infront of her for attention, Upstairs was especially bad, it was so cramped that I could barely move my pushchair around, making it very uncomfortable and stressful and possible unsafe

Overall, a poor experience and not somewhere I’d rush back to. Management of the place needs to look at this as it Needs serious improvement in cleanliness, layout, and customer service.

I ordered 4 items online, a desk, an office chair, a lamp and a bathroom shelf. I had that uneasy feeling after not having any news of my order for a week, getting here and reading all the negative comments, but the order arrived in 2 weeks time after it was placed. The instructions were clear, I had no issues assembling any of the items. Overall a very good experience.

Online buying (not been in a store).

STEER CLEAR!
They take your money, don't send!
Live Chat off all the time,
Emails ignored, other than auto-responder.
Phone doesn't answer.

Should be reported to Trading standards.
See other reviews.
This company are a joke!!!!

Trust me & other reviewers.
They will just take your money, that's it.

Pay by Paypal, so you can open case against them to get refunded.

Visited warrington store to view a sofa. Max dealt with us and he was brilliant. No pressure to select our sofa. He even let us use his tape measure. Im very impressed with his proffessionalism. We purchased online and i am really happy to say that it was delivered today by DX delivery with no problems. We are really happy wiyh our corner Lyby from jysk. Thank you.

I ordered a sideboard, showing in stock at a store fairly near to home (and near to work), for pick-up, with the cost being payable in-store.
I'd also signed up for emails for a 5% discount.
The day after my order, I received an email saying the order was cancelled and to contact the store (no contact details given; no reason given). I did find the phone number for Rotherham branch on Jysk's website, but the phone just rang out, no answering service.
I emailed Jysk customer service, who took 3 days to reply, saying "Unfortunately situations like this can be caused by either an incorrect stock amount on site or simply the last item being sold shortly before a click and collect is pushed through the system. Either way, we do apologise for any disapointment caused".
I realised after this that you can order from the central stock to pick up in store at no cost, but this meant I would have to make the payment online, and the 5% discount was only in-store. I replied to the email, knowing that it would now cost over £10 more than when they had taken my order, hoping they would honour it. Three days later, my email has been ignored. I'm thinking of buying elsewhere, now, particularly seeing the low Trustpilot score.

We have had an awful experience with JYSK and ordering a bed. We ordered the bed frame to be delivered to our unfurnished flat in the UK on December the 30th. It was supposed to arrive in 4 to 9 days, but we didn’t receive it until the 14th of January. We then began assembling to realise we were missing 3 vital screws (they give no spares like IKEA) AND one of the important screws was faulty and couldn’t be used.

This was very frustrating as we had been sleeping on, and still are on, a mattress on the floor since the beginning of January. I contacted the customer help phone line, where I was told a whole new bag of screws would have to be sent out and it would take 8-12 days. No apology was given. No compensation was given. I asked if it was possible to get them delivered any faster, but no.

We are now waiting 2 WEEKS for these screws, no sign of them whatsoever. It’s ridiculous. We have a half built bed taking up space and still on the floor on a mattress. We will not be ordering from JYSK again and are very disappointed in how this situation has been handled. One month on from ordering this bed and we are still without a bed.

Terrible. My bed has now been in transit with Rhenus home delivery for a week. I ordered the bed 10 days ago. I can’t get hold of JYSK or Rhenus. There aren’t any delivery slots this week so the promise of delivery within 4-8 days is ridiculous. No-one ever responds at either company

Products are not bad, cheaper than Ikea and not far off the same quality. Service is poor - no way to contact them or their delivery partners. Live chat is permanently offline, long waits on the phone and we'll see if they reply to an email. Can't book a delivery date because the system says "no dates found". They keep sending reminders but there's no way to alert them that their system is broken. Frustrating.

I have placed and paid in full for an online order and delivery.

After 3 weeks my item has not been received. On calling and waiting to get in touch, 0 response to my email queries. I was told courier was in receipt and to expect ‘ engagement soon’ nothing received.

I’m chasing the courier it transpires they are not in receipt of goods from this supplier.

Zero interaction to me, false information and negligible response.
3 weeks in, no item, no feedback and no expectation.

The customer journey is none existent

DO NOT GET ANY OFFICE CHAIR FROM THIS COMPANY. I had nothing but problems with the last two chairs I got.

The first one had its back support snapped clean off with half of a arm rest, the second had a similar problem but the right arm rest snapped in two when I had my arm on it.

And it's doing it again with my third one after nearly having it for a year.

I think I'll go to IKEA for an office chair this time.

I really like JYSK as a brand — the products themselves are good quality and represent strong value for money. Unfortunately, the delivery and packaging let the experience down badly.

I’ve ordered four items so far and two have arrived — both damaged. A cabinet arrived dented, which I can only assume was due to how it was transported. A table lamp arrived in around 50 pieces. The packaging for the lamp was honestly ludicrous: it was simply placed in a box with zero protective wrapping. It had no realistic chance of arriving intact unless it had been hand-carried.

On the positive side, the customer service team are polite, responsive, and easy to deal with. You can speak to a human quickly, they ask for photos, and they offer refunds or replacements without fuss. That part is actually very good.

This brand feels so close to being excellent, but the packaging and delivery operation clearly isn’t fit for purpose and needs to be rethought or outsourced to someone better than whoever is handling it currently.

In summary: good products, good prices, good customer service — but poor packaging and delivery. I’d recommend JYSK only if you can collect in person and inspect the items yourself to be confident they’re in good condition.

Unfortunately, the seller’s customer service is at the lowest level. Despite the delivery being delayed for almost one month by their chosen third-party courier, the seller has failed to take responsibility or actively resolve the issue.

As a customer, I should not be expected to chase a delivery company I have no contract with. It is the seller’s responsibility to manage their delivery partners and ensure orders reach customers in a reasonable timeframe. Instead of proactively resolving the problem, I was offered options that did not address the core issue.

Very disappointing experience and not a seller I would recommend.

I visited JYSK Derby yesterday and was appalled by the overall standard of the store. The shop floor was in a state of complete disarray, with products scattered and shelving poorly maintained. The floors were noticeably dirty, which raises serious concerns about basic hygiene and cleanliness.

Equally unacceptable was the attitude of some of the staff. When approached for assistance, his manner was rude, dismissive, and entirely unprofessional. Customer service was clearly not a priority, and I was made to feel like an inconvenience rather than a valued customer.

This store has gone down hill over the past few months, and reflects extremely poorly on it’s management and a lack of respect for customers. I would strongly advise others to avoid shopping here until significant improvements are made.

Bought a bed frame from them only to receive incomplete bed frame with no slats. When I called CS to check if, perhaps, delivery was incomplete, they advised that - apparently - this bed frame comes without the slats. And it should have been mentioned on the website. I did check the website again and again but found nothing. This to me is a misleading advertising. Is it even legal?..
We will issue a refund, they said. Not an issue, they said. The bed frame was collected almost a month ago and I am still waiting for the refund. While CS was attentive and polite, my purchase experience with JYSK was just a joke.