JYSK UK Avis 

While the process of purchasing an item from JYSK is straightforward, customer satisfaction, customer service, and communication are not merely poor—they are virtually nonexistent.

I placed an order for a sofa on 04/12/2025, selecting paid delivery as advertised, which stated a delivery timeframe of 4–9 working days. On 09/12/2025, I received an email requesting that I book a delivery appointment, with the earliest available date being 16/12/2025, which I selected. I received confirmation, and everything appeared to be arranged as agreed.

On 15/12/2025, I received a delivery confirmation advising that the delivery was scheduled and that I would be informed of the delivery time slot. However, in the early hours of 16/12/2025, the delivery company used by JYSK, Rhenus, sent a text message stating that the delivery had been cancelled due to “unforeseen circumstances.”

I attempted to contact customer support immediately, only to discover that all telephone lines were unavailable, each playing the same automated message stating that they were closed due to “unforeseen circumstances.” I then contacted customer support via online chat. The agent refused to provide their name or any identifying information, which highlights a serious lack of transparency.

During the conversation, I expressed my frustration at having taken a full day off work for a delivery that I had booked and confirmed over a week in advance. The only response from the agent was a repeated reference to the text message stating “unforeseen circumstances,” with no explanation, reassurance, or apology. A situation like this should have been handled through proper customer support, clear communication, and accountability.

I was then informed via email and text that it would take 48 hours to reschedule another delivery appointment. After waiting the stated time, no new appointment was arranged. Instead, I was informed that the sofa had been damaged during transport and that I would need to wait until January 2026 for a new delivery date to be confirmed.

Overall, this experience has been extremely disappointing. The lack of communication, absence of effective customer support, last-minute cancellation, and extended delay have resulted in significant inconvenience and frustration. What should have been a simple purchase turned into a bitter and unacceptable experience.
This experience represents a clear failure to provide services with reasonable care and skill, as well as a failure to meet advertised delivery timelines and basic standards of customer service. The lack of communication, last-minute cancellation, absence of accessible customer support, and ongoing delay in issuing my refund are unacceptable.
While I have been a JYSK customer in my home country, this was my first experience with JYSK in the United Kingdom. The standard of service I encountered was unacceptable and reflects poorly on the company. As a result, this will be my first and last experience with JYSK UK.

Bought a wardrobe, the doors of the wardrobe don’t sit flush, affecting the bottom draws, sent them pictures showing evidence, they have said it’s an assembly error, even thought it isn’t. Won’t allow me to return the product, despite me having the right to return the product as I am not happy with it. Customer service is not great at all, take ages to get back to you with a response. AVOID THIS PLACE!

I ordered a bed from JYSK but when we put it together we realised that it was the larger 200 bed sides instead of the 190, our fault too we didn’t check one of the boxes.

Anyway, I contacted customer service and was assisted by, Aaron, who saw us through to getting the correct box. Aaron was brilliant throughout, maintaining communication until the correct box was delivered this weekend.

The bed is really lovely and sturdy and although we got the wrong box initially it was sorted as fast as possible and good communication through to resolution.

I will shop here again.

I’m genuinely shocked by JYSK’s lack of accuracy. I bought Kildeurt rugs advertised as 65 x 120 cm, but when I opened one it was clearly shorter — and after measuring, it turned out to be 110 cm.
This isn’t a tiny discrepancy; 10 cm is a huge difference, and completely unacceptable. It’s misleading product information and a serious oversight from JYSK. Now I have to waste time returning them and start all over again right before Christmas. Very disappointing.
This kind of incorrect product description could potentially breach UK Trading Standards rules, which require retailers to provide accurate information!

I spent £500 on furniture and £50 on delivery for furniture I have not recieved, no communication and customer service are impossible to contact.

Delivery was cancelled by company and not rescheduled.

Put in an order, then looked at the reviews! If I'd have looked before, I would have steered clear after all the bad reviews! So, I want to give a little positivity for Jysk! Ordered a pair of scandi style chairs, and although the order wasn't recognised as being processed for a few days, it came within the recognised time and the chairs are beautiful. Looking at the terms, they stuck by the book. Deliver via DPD was great, and I for one, have nothing but praise! I like the chairs so much I'm going to order another pair! Fairs fair, they did ok for me!

I normally don’t write reviews, but this experience has been unacceptable.

I purchased a wardrobe from JYSK (order 7U207102171125153351) and received confirmation that it was ready to collect. Since I couldn’t collect it immediately, I tried to contact the Coventry store — 15+ phone calls in a single day and many more over two days. No one answered.

I then filed a complaint (Case 28704910). Customer service apologised and promised the store manager or district manager would contact me within 48 hours.

It has now been several days, and I have received no phone call, no email, absolutely nothing.

The lack of communication is exactly what I complained about — and it still hasn’t been addressed. It gives the impression that both the store and JYSK UK are simply ignoring customers after they have taken payment.

This is extremely disappointing and has seriously damaged my confidence in the brand.
I still have no update on my paid order, no contact, and no resolution.

JYSK, this needs urgent attention.

I visited JYSK Derby last Saturday (day after Black Friday) and was really disappointed with the experience. The shop was messy, with products left out of place and aisles difficult to navigate. It didn’t feel organised at all. Rubbish just everywhere.

What made things worse was that there were only two members of staff working on one of the busiest shopping days of the week. I thought Both were clearly doing their best, but the queues were long and slow, and there was no one available to answer questions upstairs. When finally got the the front of the queue. I asked a very rude older worker a question and because I wasn’t buying anything at that exact moment he told me to just go online and shouted for the next customer. Baring in mind I had waited to be helped. Even the poor customer behind me looked bad for having to ask me to move, but that’s ok, as the older worker abruptly said ‘move out of the way’.

Overall, it felt understaffed and poorly managed with one incredibly rude member of staff. Management of the store clearly need to look into this. Not the level of service I expected, and I left without buying what I came for. I hope they improve soon.

Contacted customer service for a return. Was told they could collect or I could take it to store. Took it to store and the manager, who I was informed was David, refused on 5 occasions to return. In the end he took 10% off and took the item as a return. During the process he was extremely rude and arrogant.

I placed a click and collect order. Arrived and they can't find the items!!! I received texts yesterday and this morning to say order was ready. We have driven over an hour. No order!

This is honestly the worst customer service I have ever experienced. I waited more than two months for a defective coach to be sorted, and I still received absolutely no real help. They claim they ‘helped’ me by sending a replacement I never received (lost in delivery was their excuse) and issuing a payment I never confirmed, all to an account that doesn’t even exist , in use. I called in 2 minutes and in the call they told me they cannceled the refund , and after a week of waiting time, they did not help at all. The whole situation is unacceptable. I will never buy anything from them again, and I’ll make sure everyone I know avoids them too.

If you order home delivery then the service is shocking! Been waiting a week to be told they have lost one of my items. Agreed to have delivery of one to find out it is 8 days away for delivery that’s over two weeks from my online order. I still have to wait to find out when my other item will be delivered. Shocking customer care despite me raising this four days ago. Will have to wait and see if the products any good otherwise it’s going back. Wanted to give you an honest description of my experience. This would never happen in Denmark buyer beware is my advice

Absolutely awful company told item was back in stock so ordered and paid, told it shipped so get rid of old chair then told it’s discontinued no refund

ABSOLUTELY DISGUSTING COMPANY

Barry

Ordered a bed online. Told it would take 8-13 working days.
Eventually, got an email after 15 working days, to say it was being shipped from Denmark, and that it would arrive within 20 working days of the original order.
Apart from them moving the goal posts on delivery time, we're now at the end of day 20, and still no notice.
I could have cut down a tree and made my own bed in the time it's taken them to get a bed to me.
Never again. They aren't a poor mans' Ikea, they are just poor... full stop.

Totally incompetent online ordering and delivery service.Takes ages to arrive and arrives damaged and with items missing.They have a cheek charging £50 for delivery.Then you have to wait hours for a callback.Save yourself the hassle shop elsewhere.

SCAM • Extremely disappointing experience. I placed my order on November 18 and still have no information about when it will be delivered. No one answers the phone and the chat simply doesn’t exist. Completely unprofessional service.

Excellent product, great in-store service (in Rotherham especially :) and fantastic delivery team (Mr Singh and Manish, who went above and beyond to help bring in the furniture I had ordered).

Took a gamble after reading the reviews. Ordered a desk chair on Monday, arrived on Saturday. Great service. Maybe avoid click and collect

JYSK Blackburn believe they can make up their return policy on the fly & not honour the written company policy. I purchased 2 pillows in Sept & attempted to return them sealed & unused in November. They advertise an unlimited returns period policy for unused items but when I tried to return I was told pillows have a shorter return period for hygiene reasons.

The staff, including the Assistant Manager who served me during the purchase & failed to mention any exception to the unlimited return policy for pillows, were unable to show me where this policy is detailed anywhere.

This is a breach of the Conumer Rights Act 2015 that states in section 68 that all terms of a contract should be written transparently & failure to do so is a breach of the purchasing contract between a customer & business.

I was also told that a sealed box isn't proof that the pillow is unused. This is nonsense. There is no logic to the alleged limited return policy for hygiene reasons if a seal can't guarantee hygiene at any point post purchase.

They are misleading their customers & punishing them with undisclosed return conditions that they don't make public knowledge.

This is an underhanded & shameful business practice. I'm waiting to see if they will accept their wrongdoing & issue my refund at the 3rd time of asking!

Edit: After also contacting the customer service email I received a phone call from the manager who apologised for the experience & processed my return.

I went into Mansfield Store today and I was helped by Brandon and Nat. Can I just say that these two really are a massive credit to the company. Could not be more helpfull if they tried nothing was to much trouble for them .
Thank you Nat and Brandon ❤️