K21Academy Avis 

Réponse de K21Academy

23 févr. 2026

Thank you for taking the time to share your feedback. We’re glad to hear that you’re having a positive learning experience and finding the content helpful. It’s encouraging to know that our efforts are supporting you in staying up to date with the latest technologies in a practical and effective way.

– Team K21 Academy

Réponse de K21Academy

21 févr. 2026

Thank you for taking the time to share your feedback. We’re glad to hear that you’re having a positive learning experience and finding the content helpful. It’s encouraging to know that our efforts are supporting you in staying up to date with the latest technologies in a practical and effective way.

– Team K21 Academy

Réponse de K21Academy

17 févr. 2026

Thank you for taking the time to share your feedback. We’re glad to hear that you’re having a positive learning experience and finding the content helpful. It’s encouraging to know that our efforts are supporting you in staying up to date with the latest technologies in a practical and effective way.

– Team K21 Academy

Réponse de K21Academy

Actualisé le 13 févr. 2026

Dear Yussuph,

We take every review seriously. Let me properly outline the history of your case for transparency, so everyone can see the details from day one:

January 9th: You purchased our course, accepting all terms and conditions.

January 10th: We shared the proper pathway and access with you via our official support channel, but we did not receive any response.

January 12th: We shared the necessary job support materials with you via our support channel, but again, there was no response from you.

January 13th: You mentioned that you did not want to continue, and we tried to reach out. After that, you became unresponsive.

January 15th: Without connecting with us to discuss the refund policy or explore potential solutions, you directly raised the dispute under the wrong category, leading the bank to hold your transaction for investigation. On the same day, we informed you about the dispute, but we did not receive a response.

The bank took over 25 days to thoroughly investigate your case, gathering all necessary details, reviewing our website, and examining the terms and conditions, which clearly demonstrate the transparency of our policies. Based on this investigation, the bank closed the dispute in our favor.

We are still committed to honoring our refund policy. To clarify, our refund policy allows you to request a refund within 6 months of purchase, provided you show that the program hasn’t provided value. This means that if you complete the work, finish the labs, and demonstrate progress, we will assess your results. If the program hasn’t met your expectations, we can then offer a refund.

K21 Academy has been in the market for over a decade, supporting over 45,000 professionals globally and helping learners transition into Cloud, DevOps, AI, and other in-demand technology roles. Our results are reflected in numerous verified success stories and video testimonials from learners who actively engage with the program. You can view some of these success stories here:
👉 https://k21academy.com/success-stories/

We are still open to helping you and providing support, and we encourage you to follow the policy to continue progressing with the program.

Sincerely,
K21Academy

Réponse de K21Academy

13 févr. 2026

Thank you for taking the time to share your feedback. We’re glad to hear that you’re having a positive learning experience and finding the content helpful. It’s encouraging to know that our efforts are supporting you in staying up to date with the latest technologies in a practical and effective way.

– Team K21 Academy

Réponse de K21Academy

30 janv. 2026

Thank you for taking the time to share your feedback. We’re glad to hear that you’re having a positive learning experience and finding the content helpful. It’s encouraging to know that our efforts are supporting you in staying up to date with the latest technologies in a practical and effective way.

– Team K21 Academy

Réponse de K21Academy

23 janv. 2026

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible.

- Team K21 Academy

Réponse de K21Academy

5 janv. 2026

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible.

- Team K21 Academy

Réponse de K21Academy

5 janv. 2026

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible.

- Team K21 Academy

Réponse de K21Academy

18 déc. 2025

Hello,

Thank you for sharing your feedback. We have carefully reviewed our internal records but were unable to locate any enrollment, payment, or participation details matching your name or the context described in your review.

Additionally, the language and framing of the feedback do not align with typical learner experiences we receive and, unfortunately, resemble patterns commonly seen in competitor-driven or non-customer commentary rather than genuine user feedback.

We strongly encourage transparency and welcome authentic reviews from verified learners. If you have genuinely enrolled with K21Academy, we request you to contact us directly with your registered email ID or order details so we can investigate and address your concerns appropriately.

Until then, we remain committed to supporting our real learners and maintaining the integrity of our platform.

Regards,
K21Academy

Réponse de K21Academy

18 déc. 2025

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible.

- Team K21 Academy

Réponse de K21Academy

12 déc. 2025

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible. 🚀

- Team K21 Academy

Réponse de K21Academy

12 déc. 2025

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible. 🚀

- Team K21 Academy

Réponse de K21Academy

10 déc. 2025

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible. 🚀

- Team K21 Academy

Réponse de K21Academy

10 déc. 2025

Please find the Google document attached, which includes proper screenshots showing the complete scenario, as well as the complete support we have provided throughout.
https://docs.google.com/document/d/1ndhPUxp9FCILk15iCcNXInhYfzkj5xkG74xJMqP-GfM/edit?tab=t.0

Dear Salil,

We are aware of the allegations you have recently made regarding your experience working with our organisation.

As employees, we believe in maintaining transparency, professionalism, and fairness, and therefore, we would like to present the facts from the company’s perspective.

First things first, K21Academy is committed to providing results to all its learners, and the fact that we are currently serving more than 45,000+ trainees and maintaining a 4.8-star rating shows the quality and the results we deliver.

All our Success Stories can be accessed here: https://k21academy.com/success-stories/

Having said that, the Refund policy you mention is conditional and requires the customers to work to get results, and the customer is mandated to read the policy properly before enrolling on any of our programs. (You also attended sales training covering the same and were asked to communicate this in writing over email. Check the sample mail below.

As for clients who pay the booking amount, they pay the booking amount to reserve a seat in the program, and they are clearly told that it is a non-refundable booking fee for blocking the seat for them and the same is communicated to them via email before charging the booking fee

As for you, from the day you joined, the company extended full flexibility and support expected in a work-from-home environment. However, throughout your tenure, there were consistent concerns raised by multiple managers regarding your work ethic, communication practices, and adherence to basic operational processes.

Despite repeated reminders and guidance, the following issues continued to occur:

Frequent non-attendance or delayed attendance in important team meetings.


Repeated failure to submit mandatory End-of-Day (EOD) and End-of-Week (EOW) reports.

Lack of clarity about your start time, break time, and log-out time, even after multiple reminders.

Unresponsiveness during working hours requires your managers to reach out repeatedly to confirm your availability.

As an organisation, we made several efforts to support your performance and well-being:

Your reporting structure was changed multiple times to give you a more comfortable and supportive supervisory environment.

We approved all your medical leaves and provided flexibility whenever you requested it.

You were supposed to join from 1st December, but you joined from 2nd, and we understand delays happen, and we welcomed you back to the organisation.

We unfortunately had to make the decision to let you go when we saw that just after 2 days, you again faced an electricity issue, which you failed to inform till your start time and disclosed it only after we reached out to you after waiting for you for almost an hour.

Our decisions have never been based on any personal bias.

We maintain a strict policy of equal respect, equal opportunity, and equal treatment for all employees.

Every individual working here is expected to fulfil standard professional responsibilities, including maintaining communication, completing mandatory reports, and giving eight hours of accountable work requirements that apply uniformly across the organisation.

On your last working day as well, you remained unresponsive and did not inform your manager about your unavailability.

This was not an isolated incident; it was part of a long pattern of similar behaviour.

This decision was not a reaction to a single day’s event but the outcome of several months of documented concerns and discussions.

We remain committed to integrity, fairness, and the well-being of every employee who is part of our organisation.

Réponse de K21Academy

Actualisé le 5 déc. 2025

Hey Rajamanickam,

It’s truly disheartening for us when someone feels the need to call our organization a scam.
We take such comments seriously, especially because K21 Academy has been serving learners for over a decade and continues to grow every month. We began with certification programs and expanded into job-oriented training based on market demand, always ensuring proper curriculum, trainers, and certification paths.

Our CEO personally reviewed your comment and responded with a recorded video to address your concerns transparently. Please take a moment to watch it — it’s meant to help learners understand how our programs work before forming conclusions.
Here is the link :https://www.loom.com/share/e682613c80024105abf2e0813be358b6

Regarding your specific case:

You joined in April with a goal and completed all your payments with full consent. However, when it came to results, it’s important to remember that success requires consistent effort.
You also opened a dispute with the bank claiming fraud. After reviewing our delivery records, policies, communication history, and the terms you agreed to, the bank closed the case in our favor. This confirms that all commitments from our side were honored properly. Many of your batchmates—over 100 saw results because they put in the required work. If one student faces challenges, it doesn’t automatically mean there’s an issue with the trainer or the curriculum. We had trainers, mentors, and full support available — but at the end of the day, it depends on the individual whether they choose to utilize the help or not.

We are currently serving more than 45,000+ trainees and maintaining a 4.8-star rating, which itself shows the quality and the results we deliver.
Please Check our Success Stories- https://k21academy.com/success-stories/


If you still need help or clarity, we are here to assist. Our intention has always been to support you, not to disappoint you.

Best,
Team K21Academy

Réponse de K21Academy

22 nov. 2025

Hey Naga,

We tried searching for your details in our system but couldn’t locate your profile. If you are an enrolled trainee, please share your registered email so we can assist you personally.

Regarding the program pricing — our courses are indeed premium, and the reason is simple: we provide far more value, support, and real outcomes than standard low-cost platforms.
Just like every four-wheeler can be called a car, but a Rolls-Royce stands apart — not because it looks different, but because of the quality, experience, and commitment behind it.

That is exactly what reflects in our training as well.

We’re trusted by 45,000+ trainees globally because we consistently deliver:


Expert-led, real-time mentorship

Hands-on labs and project support

A structured step-by-step learning path

Dedicated success coaches

Interview preparation & job assistance

Reliable, human support whenever needed
Please Check our Success Stories- https://k21academy.com/success-stories/

These are the reasons we have countless genuine success stories and continue to grow every day.

If you need help or have any concerns, we’re here for you — just let us know.

— Team K21Academy

Réponse de K21Academy

10 nov. 2025

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible. 🚀

- Team K21 Academy

Réponse de K21Academy

10 nov. 2025

Thank you for the great feedback! We're glad to hear you're enjoying the learning experience and finding value in the membership renewals. It’s wonderful to know we’re helping you stay up to date with the latest in tech while making it accessible. 🚀

- Team K21 Academy

Réponse de K21Academy

7 oct. 2025

Dear Trustpilot Team.Mary Bae

We previously flagged this case, and we would like to reiterate that we are unable to locate any trainee or customer by the name mentioned in the review. This indicates that the review may be inaccurate and could negatively impact our company’s reputation.

We kindly request that you provide us with the registered email address or any other identifying details associated with this review, so we can verify the authenticity of the reviewer.

If this investigation is being closed, please confirm the reason and provide clarification on how it was determined.

If you are our registered trainee do reach us out to our support channel which is for our registered members only.

Sincerely,
K21Academy