Estoy muy agradecida con Kanguro Insurance por el apoyo que me han brindado con mi mascota Gala. En momentos de mucha preocupación y estrés, para mí ha sido muy importante sentir que cuento con un... Voir plus
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Excellent insurance, it covers so many things that no other insurance does, the service is exceptional. I have had many situations with my dog over the past two years and Kanguro has helped me with ev... Voir plus
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Mrs. Sofi greeted me genuinely as well as professionally as she handled my issue kindly and above and beyond satisfactorily, thank you to her and Kanguro Insurance providing the best customer service... Voir plus
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Kanguro took 4 days to fix my app login, which felt like forever. Then they sent back my entire $100 premium as reimbursement after my $300 vet bill. Paid the vet, got my insurance money back, basical... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable pet coverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Coordonnées de contact
4400 Biscayne Blvd, Suite 818, Miami, Florida, 33137, Miami, Etats-Unis
- +18885465264
- customerservice@kanguroinsurance.com
- kanguroseguro.com
4,5
Excellent
523 avis
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A répondu à 100 % de ses avis négatifs
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HORRIBLE!
HORRIBLE!! Stay away. I had canceled my policy earlier in the year and they were still wrongfully charging my card and after hours of trying to talk to a supervisor no one would help me. They were not able to give me a refund even though they could see my account was inactive and had not been used. a complete scam.
30 juillet 2025
Avis spontané
Réponse de Kanguro Insurance
Hi Katie, we’re very sorry to read your comment and that this was your experience. We’ve reviewed your case and as of yesterday your cancellation has been fully processed.
We understand your frustration and we apologize for any inconvenience caused. If you have any remaining questions, feel free to reach out to our support team directly.
– The Kanguro Team
Excelente poder contar con el seguro…
Excelente poder contar con el seguro Kanguro para mi perrito. Siempre están ahí para cualquier situación que se me presente, súper prácticas y rápidas las consultas online con sus médicos y los pagos de los reembolsos por vacunas rutinarias, control anual y emergencias, son de inmediato. Feliz de poder contar con KANGURO una empresa de seguro confiable
27 juillet 2025
Réponse de Kanguro Insurance
¡Hola, Jexccine! 🧡
Nos alegra muchísimo saber que Braco y tú se sienten respaldados con Kanguro. Saber que nuestras consultas online y los reembolsos te han resultado útiles y rápidos nos motiva a seguir dando lo mejor. Gracias por confiar en nosotros para cuidar a tu peludo.
Un abrazo grande del equipo de Kanguro 🦘
Réponse de Kanguro Insurance
Thank you so much, Giovanna!
We’re so happy to hear that your experience with Kanguro has been rewarding and that everything went smoothly with Xenna’s refund 🧡
It means a lot to us that you'd recommend us — we’re here for you both whenever you need us!
– The Kanguro Team 🦘
Muy bueno lo reconozco estoy muy feliz…
Muy bueno lo reconozco estoy muy feliz de que mi mascota tenga a Kanguto
27 juillet 2025
Réponse de Kanguro Insurance
¡Gracias por tu mensaje! 🧡
Nos alegra muchísimo saber que estás feliz de tener a Kanguro para cuidar a Beanie. Estamos aquí para ustedes siempre que lo necesiten 🐶✨
– El equipo de Kanguro 🦘
Mi experiencia con Kanguro ha sido…
Mi experiencia con Kanguro ha sido única, realmente lo recomiendo a cada persona que me pregunta por seguro de perritos, son muy amables, efectivos y éticos en todo lo que hacen, realmente estoy muy agradecida por contar con ellos. gracias
27 juillet 2025
Réponse de Kanguro Insurance
¡Gracias de corazón, Verónica! 🧡
Nos emociona saber que has tenido una experiencia única con nosotros. Cuidar de Goku y acompañarte en este camino es un honor. Gracias por tu confianza y por recomendarnos con tanto cariño.
Un abrazo grande del equipo de Kanguro 🦘
Réponse de Kanguro Insurance
¡Gracias, Mónica! 🧡
Nos llena de alegría saber que confías en nosotros para cuidar a Haru, Princesa, Mizu, Bella y Taro. Siempre daremos lo mejor para ti y tu gran familia peluda 🐶🐾
Un fuerte abrazo del equipo de Kanguro 🦘
Réponse de Kanguro Insurance
¡Gracias, Christian! 🧡
Nos alegra saber que la información y la solución fueron útiles para ti. Siempre estaremos aquí para ayudarte cuando lo necesites.
Un saludo del equipo de Kanguro 🦘
excelente servicio
27 juillet 2025
Réponse de Kanguro Insurance
¡Gracias, Andrés! 🧡
Nos alegra mucho saber que estás satisfecho con nuestro servicio. Estamos aquí para ayudarte a cuidar de Dante y Umma en todo momento.
Un abrazo del equipo de Kanguro 🦘
Fantastic Service
My experience with Kanguro has been fantastic. They act quickly on claims and compensation for covered services shows up just as fast. I'd highly recommend them to anyone with a pet.
29 juin 2025
Réponse de Kanguro Insurance
Hi Russ,
Thank you so much for your kind words! We're thrilled to hear that your experience with Kanguro has been fantastic and that everything with your claims for Ellie has gone smoothly. 🐾
We’re here for you and Ellie anytime you need us.
Warm regards,
The Kanguro Team 🧡
Excelente seguro lo recomiendo 100%...
27 juillet 2025
Réponse de Kanguro Insurance
¡Gracias por tu comentario, Hercy! 💬
Nos alegra muchísimo saber que estás tan satisfecho con el seguro y que lo recomiendas al 100% 🧡
Seguiremos trabajando para que Kalua siempre esté protegida y tú tengas total tranquilidad.
— Kanguro Insurance 🦘
Kanguro is Awesome!
Every time I called, I got an update where the claim sits. Communication was great. They paid out as indicated when we signed up for insurance.
27 juillet 2025
Réponse de Kanguro Insurance
¡Hello Andrea!
Thank you so much for your kind words! 🧡
We’re so happy to hear that you felt supported throughout the process and that Millie is getting the care she deserves. We’ll always be here for both of you! 🐶✨
Warm regards,
- The Kanguro Team
Réponse de Kanguro Insurance
¡Hola Angelina!
¡Gracias por tu comentario! 💬
Nos alegra mucho saber que el proceso fue preciso, fácil y rápido para ti y Max 🐾
Aquí estamos siempre que lo necesiten.
— Equipo Kanguro 🦘
Réponse de Kanguro Insurance
Hi Natalia!
Thank you so much for your kind words 💚🐾
We’re thrilled to hear everything went smoothly — that’s what we love to hear!
Give a big hug to Pola and Pachito from our team 🐶🐶
We hope they’re doing great and staying healthy.
We're always here whenever you need us!
– The Kanguro Team
Ami no me dieron el rembolso y así…
Ami no me dieron el rembolso y así mejor no pago seguro me sale mejor pagar el veterinario cada vez q lleve a mi mascota
27 juillet 2025
Réponse de Kanguro Insurance
Hola, lamentamos mucho que tu experiencia no haya sido la esperada. Nuestro objetivo es que cada familia reciba el apoyo que necesita en los momentos importantes. Nos gustaría revisar tu caso y explicarte en detalle qué ocurrió con el reembolso.
Por favor, escríbenos a javier@kanguroinsurance.com o llámanos al +1 (888) 546-5264. Queremos ayudarte y asegurarnos de que tengas toda la información clara.
– El equipo de Kanguro 🦘
Horrible
Horrible, not enough coverage for what I was paying. Have not received my refunds back. I would not recommend Kanguro Insurance for pet insurance at all.
27 juillet 2025
Réponse de Kanguro Insurance
Hi Monica,
We’re truly sorry to hear that your experience with Kanguro didn’t meet your expectations. We understand how important it is to feel your plan offers the right coverage and that refunds are processed promptly.
We’ve confirmed that Teddy’s policy has already been canceled, and we’re currently reviewing the status of your refunds to ensure everything is handled properly.
If you'd like a more personalized update, feel free to reach out to us at javier@kanguroinsurance.com — we're here to help.
Thank you for your feedback. We're committed to improving every day.
— The Kanguro Team
Great pet insurance very reliable
Great costumer service, super fast claim handling. Very happy with this pet insurance
They have been there for me many times.
Thank you Kanguro Insurance
27 juillet 2025
Réponse de Kanguro Insurance
Hi Yanisleydis!
Thank you so much for your lovely message 💚
We’re so glad to have been there for you and Milo when you needed us 🐶✨
Hearing that you’re happy with our service truly means the world to us.
Give Milo some extra cuddles from the Kanguro team, we’re always here for you both!
– The Kanguro Team
Quick response and process.
Quick response and process.
However, app doesn't have wellness check-up option so I have to send a message or email every time I have to submit claims.
27 juillet 2025
Réponse de Kanguro Insurance
Hi Roy!
Thank you so much for your feedback 💚
We’re happy to hear the response and claims process has been quick for you — that’s great to know!
We really appreciate you pointing out the issue with wellness check-up submissions in the app. Our team is already working on improving that experience, and your input helps us get better 🙌
Please give Rosie a big hug from the Kanguro team 🐾
We’re always here to help — by message, email, or app!
– The Kanguro Team
I've been about a claim for almost a…
I've been about a claim for almost a month and nothing they give me answers!
9 juillet 2025
Réponse de Kanguro Insurance
Hi, we're really sorry for the delay and frustration this has caused. That’s not the experience we want for you. We’d love to review your case and make sure you get the answers and support you deserve.
Please contact us at javier@kanguroinsurance.com or call us at +1 (888) 546-5264 so we can look into your claim right away.
– The Kanguro Team 🦘
Réponse de Kanguro Insurance
Hi, we're truly sorry to hear about your experience. We understand how important it is to have real people available when you need help, and we're actively working on improving both our support and app experience.
Please feel free to reach out to our team at +1 (888) 546-5264 or email us at javier@kanguroinsurance.com — we’re here to help and would love the opportunity to make things right.
– The Kanguro Team 🦘
I love the short wait times when…
I love the short wait times when submitting a claim! And I love the many options you guys offer for coverage
9 juillet 2025
Réponse de Kanguro Insurance
Hi Destiny!
Thank you so much for your kind words 💚
We’re happy to hear you love how fast and easy it is to submit a claim — that’s exactly what we aim for!
And we’re glad our coverage options work well for you.
Please give Hazel and Evie some extra love from the Kanguro team 🐶🐶
We’re always here for you all!
– The Kanguro Team
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