Estoy muy agradecida con Kanguro Insurance por el apoyo que me han brindado con mi mascota Gala. En momentos de mucha preocupación y estrés, para mí ha sido muy importante sentir que cuento con un... Voir plus
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Lisez les avis des autres
Excellent insurance, it covers so many things that no other insurance does, the service is exceptional. I have had many situations with my dog over the past two years and Kanguro has helped me with ev... Voir plus
L'entreprise a répondu
Mrs. Sofi greeted me genuinely as well as professionally as she handled my issue kindly and above and beyond satisfactorily, thank you to her and Kanguro Insurance providing the best customer service... Voir plus
L'entreprise a répondu
Kanguro took 4 days to fix my app login, which felt like forever. Then they sent back my entire $100 premium as reimbursement after my $300 vet bill. Paid the vet, got my insurance money back, basical... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable pet coverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Coordonnées de contact
4400 Biscayne Blvd, Suite 818, Miami, Florida, 33137, Miami, Etats-Unis
- +18885465264
- customerservice@kanguroinsurance.com
- kanguroseguro.com
4,5
Excellent
523 avis
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A répondu à 100 % de ses avis négatifs
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They truly provide excellent service
They truly provide excellent service; they are very clear and explain everything step-by-step to address your questions.
14 mars 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you so much, Neyla!
We truly appreciate you taking the time to share your experience. It means a lot to hear that our team was able to explain everything clearly and guide you step by step.
Providing simple, transparent support is exactly what we aim for.
Thank you for trusting Kanguro to protect what matters to you.🐾
– The Kanguro Team 🦘
Excelente el servicio y atencion al in…
Excelente el servicio y atencion al in cliente
13 mars 2026
Avis spontané
Réponse de Kanguro Insurance
¡Muchas gracias, Raymand!
Nos alegra mucho saber que tu experiencia con nuestro servicio y atención al cliente fue excelente. Nuestro equipo siempre va a estar para ti.
Gracias por confiar en Kanguro para proteger lo que más importa. 🐾
- El equipo de Kanguro🦘
Jules was very kind and helped me with…
Jules was very kind and helped me with my problems
13 mars 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your kind words, Chloe!
We’re so glad to hear Jules was able to help and make your experience a positive one. We’ll be sure to share this with her.
– The Kanguro Team 🦘
Muy buena atención y muy responsable
Muy buena atención y muy responsable. 100% recomendable
11 mars 2026
Réponse de Kanguro Insurance
¡Muchas gracias por tu comentario!
Nos alegra saber que recibiste una atención responsable y que tu experiencia fue positiva. En Kanguro siempre buscamos brindar un servicio claro, cercano y confiable.
Gracias por confiar en nosotros. 🐾
— El equipo de Kanguro 🦘
Customer service was very nice
Customer service was very nice. Very helpful.
11 mars 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for sharing this, Alina!
We’re really happy to hear you had a helpful experience with our team. That’s exactly the level of service we always aim to provide.
Thanks for choosing Kanguro. 🐾
- The Kanguro Team 🦘
Very informative and a delight to speak…
Very informative and a delight to speak with!
11 mars 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your kind words!
We’re so glad you had a pleasant and informative experience with our team. That’s exactly the kind of support we aim to provide.
- The Kanguro Team 🦘
Luis is Amazing!
I never write reviews but I had such a wonderful customer service experience that I had to take a few minutes to mention that Luis was excellent and made everything so easy and smooth for me. It was so refreshing to speak to someone and get an immediate action and resolution to my problem. I am very impressed with this company and Luis. Thank You!
11 mars 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you so much for taking the time to share this!
We’re thrilled to hear that Luis made your experience smooth and easy. Providing fast, human support is something we truly care about, and we’ll be sure to share your kind words with him.
Thank you for trusting Kanguro to protect what matters most to you. 🐾
- The Kanguro Team 🦘
Excellent insurance, el mejor
Excellent insurance, it covers so many things that no other insurance does, the service is exceptional. I have had many situations with my dog over the past two years and Kanguro has helped me with everything and covered everything, with all the specialists and treatments. I am more than grateful. God bless you and may you always prosper.
25 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you so much for your heartfelt words. It truly means a lot to know Kanguro has been there for you and your dog when it mattered most.
Providing reliable coverage and caring support is exactly why we do what we do.
We’re grateful to have you as part of the Kanguro family and wish you and your pup continued health and happiness 🧡🐾
— The Kanguro Team🦘
So far I have been experiencing some…Rough start
So far I have been experiencing some miscommunication in the beginning. But one of your agents Sofia was very patient and helpful she handled the issue professionally.
25 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for sharing your experience with us.
We’re sorry to hear there was some miscommunication at the start, but we’re glad Sofia was able to step in and help resolve everything with patience and professionalism.
We truly appreciate your feedback and are here whenever you need us. Welcome to Kanguro 🧡🐾
— The Kanguro Team🦘
Customer service was excellent
Customer service was excellent. The representative stayed online while I logged in both through the Internet and the app to ensure my account was set up correctly. He reviewed the different plans so that I could make an educated decision.
25 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your kind words!
We’re happy to hear our team could support you every step of the way and make sure everything was set up smoothly.
Helping you understand your options and feel confident in your decision is exactly what we aim for at Kanguro.
Welcome to the Kanguro family 🧡🐾
— The Kanguro Team🦘
Quick response and friendly
Jules was very helpful and explained everything with ease. Was prompt and friendly
24 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your feedback and for trusting Kanguro 🧡
We’re happy to hear Jules was helpful, friendly, and made everything easy to understand. We’ll be sure to share your kind words with the team. If you ever need anything, we’re here to help.
— The Kanguro Team🦘
Fue una experiencia excelente atención…
Fue una experiencia excelente atención rápida y confiable, muchas gracias Kanguro
24 février 2026
Réponse de Kanguro Insurance
Thank you for your kind words and for trusting Kanguro 🧡
We’re glad you had a fast and reliable experience. That’s exactly what we aim for. If you ever need anything, we’re here to help!
— The Kanguro Team🦘
Estoy muy complacida con este seguro ,me hicieron el reembolso rapidísimo 🥰🥰
Este seguro es maravilloso, aparte q cuenta con soporte 24h es muy eficiente,
15 février 2026
Avis spontané
Réponse de Kanguro Insurance
¡Muchas gracias por tu reseña! Nos alegra saber que recibiste tu reembolso rápido y que nuestro soporte te ha funcionado bien. Trabajamos para que todo sea simple, digital y con atención humana cuando la necesitas 🧡
— El equipo de Kanguro🦘
Maria was really good
Maria was really good. She answered my all questions and help me a lot.
Very professional!
Thanks
20 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your review! We’re so glad Maria was able to help and answer all your questions. We’ll be sure to share your kind words with her. Our team is always here if you need anything 🧡
— The Kanguro Team🦘
Excellent service good attitude and…
Excellent service good attitude and attention
20 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your kind words! We’re happy to hear you had a great experience with our team and service. If you ever need anything, we’re here to help 🧡
— The Kanguro Team🦘
Excellent service!!
19 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your review! We’re glad you had a great experience with us. If you ever need anything, our team is here to help 🧡
— The Kanguro Team🦘
Réponse de Kanguro Insurance
Thank you for your review 🧡🐾
We’re so happy to hear you’ve had a great experience with your puppy’s coverage. Supporting pet parents from the very beginning is what Kanguro is all about.
Thanks for trusting us to help protect your pup 🦘✨
Maria was courteous and efficient
Maria was courteous and efficient; thank you for you help.
17 février 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you so much for your kind words 🧡🐾
We’re glad to hear Maria was courteous and efficient. We’ll be sure to share your feedback with her. Providing clear and friendly support is what we strive for every day at Kanguro.
Thanks for trusting us🦘✨
Not happy the person not help with my…
Not happy the person not help with my pet, he has ear infection, she said the ear look good please I'm very sad
11 février 2026
Réponse de Kanguro Insurance
Hi Aleyda
We’re truly sorry you’re going through this. We know how upsetting it is when your pet isn’t feeling well, especially with something like an ear infection.
We’d really like to better understand what happened and review your case carefully. Our team will be reaching out to you directly to make sure you and your pet receive the support you deserve.
If you prefer, you can also contact our Customer Service team at customerservice@kanguroinsurance.com or 888-546-5264 — we’ll be happy to help and clarify anything you need.
The Kanguro Team 🦘
Réponse de Kanguro Insurance
Qué alegría leer esto🧡
Gracias por destacar nuestro servicio y asistencia. Comentarios como el tuyo nos motivan a seguir dando lo mejor cada día.
Aquí estamos siempre que lo necesiten 🦘
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