It was an easily satisfactory experience. I will just shine light on recommendations. For me, as an old customer, I knew how to navigate and find my way to activating the book through Bibliu, finding... Voir plus
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Lisez les avis des autres
Although I enrolled in the first course on December 25, I have not received the study materials to date. As a result, I missed the March exam. The support team attempted to resend the books several ti... Voir plus
The study Kits by Kaplan are the absolute best texts for AAT without a doubt, they are concise and filled with the exact information you need but also elaborate everything perfectly, with the perfec... Voir plus
Kaplan staff are very professional and the facilities are quite good to accomodate the students for exams. But the door of the building in Newcastle is very hard to find. The sign is quite small and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- École de commerce
- École de comptabilité
- Centre de formation d'apprentis
- Centre de formation à distance
- Centre d'éducation
- Institution éducative
À propos de Kaplan UK
Écrit par l'entreprise
Reasons why people choose Kaplan:
Experts in training and upskilling, for those in accountancy and other professional sectors.
From accountants to bankers to tax and IT professionals, for over 70 years Kaplan has been developing the careers of thousands of learners.
Consistently producing some of the best pass rates in the UK, Kaplan has a broad range of study methods and classroom locations (across the country).
70+ years of teaching experience
40k students each year
8/10 of the UK’s top accountancy firms use Kaplan
FTSE 100 firms use Kaplan
SEE LOCATIONS
Popular qualifications and programmes:
ACCA
CIMA
AAT
ACA
CFA
APPRENTICESHIPS
Our unique approach to teaching:
Kaplan follows an evidenced-based approach, using data and published research (where possible) to inform our teaching and course design.
We also draw on dynamic elements, which evolve as: new technologies emerge, employers demand different levels of expertise, and our understanding of how people learn changes.
Our study methods:
We have a study method to suit any circumstance.
Maybe you need to fit your studies around your family. Or maybe you are an independent learner? Or perhaps you feel more confident in a classroom setting?
Our four study options - OnDemand, Classroom, Live Online and Distance Learning - accommodate all learning styles and are designed to bring the best out of your/your employees’ studies.
Coordonnées de contact
Borough High Street 191, SE1 1HR, Royaume-Uni
- 0161 259 7400
- studentservices@kaplan.co.uk
- kaplan.co.uk
3,5
Moyen
3 k avis
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My review and recommendations.
It was an easily satisfactory experience. I will just shine light on recommendations. For me, as an old customer, I knew how to navigate and find my way to activating the book through Bibliu, finding mock exams and other resources. I feel that any newcoming students may feel lost in the process of doing the above mentioned. Otherwise, I am adequately facilitated.
1 avril 2026
Superb quality content long delivery
The study Kits by Kaplan are the absolute best texts for AAT without a doubt, they are concise and filled with the exact information you need but also elaborate everything perfectly, with the perfect amount of detail and framing of knowledge. The problem is the textbooks sometimes take 7 days or more sometimes ten to arrive. The exam study kits are actually quite thin and not as extensive as Bpp media for example which dont allow for as much question practise they could be longer, although the content inside is superb, it does require further supplementation which is good for study. There is also the issue of very few discounts, loyalty schemes or rewards or incentives to repeat customers. I have bought all my aat level 4 books with Kaplan and only found one discount after using Osbourne books whos 2022 texts were appalling but 2016 texts were acceptable. The quality and content of the study texts is however unmatched and I have never failed when using them and reading 4 times over. The exam kits could be longer and after buying over a dozen Kaplan books I would have hoped to have some recognition or discount etc.
2 avril 2026
Disappointment
Although I enrolled in the first course on December 25, I have not received the study materials to date. As a result, I missed the March exam. The support team attempted to resend the books several times, but the dispatch issues remain unresolved. Additionally, the pocket notes are not available for download. I intend to claim reimbursement for the cost of the study materials.
2 avril 2026
Quick and Clear service
Jerome helped me quickly and efficiently with my exam date change
16 avril 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse : Kaplan UK
Dear Learner,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials. Please accept our sincerest apologies for any inconvenience this may have caused.
After reviewing your order, I can see that your parcel is currently with our delivery partner, Evri. I have now reached out via email to provide your parcel tracking number.
If you have any further questions or need any assistance, please don’t hesitate to respond to my email.
I hope you have a great day!
George
(Senior Service Operations Advisor)
Réponse : Kaplan UK
Dear Arty,
Thank you for taking the time to leave a review.
It's great to hear you have had a positive experience with our courses!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
I hope you have a great week.
George
(Senior Service Operations Advisor)
The book I ordered arrived on time
The book I ordered arrived on time. Good delivery service, well packaged. The order was easy to make.
31 mars 2026
Réponse : Kaplan UK
Dear Amelia,
Thank you for taking the time to leave a review.
It's great to hear your materials arrived swiftly!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
I hope you have a great week.
George
(Senior Service Operations Advisor)
Réponse : Kaplan UK
Dear Abdullah,
Thank you for taking the time to leave a review.
It's great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
I hope you have a great week.
George
(Senior Service Operations Advisor)
I’m disappointed with Kaplan’s learning materials
I’m disappointed with Kaplan’s service. The website clearly states that printed materials are included, which strongly implies comprehensive physical resources like textbooks. However, fot Distance learning, what I actually received was far from that expectation.
There were no proper physical learning materials provided-no full printed study guides—just “pocket notes,” which are not an adequate substitute. To make matters worse, even those arrived nearly two weeks late.
This is misleading at best. If Kaplan advertises printed materials, they should be transparent about what that actually includes. Students rely on these resources to study effectively, and this lack of clarity—and delay—directly impacts preparation.
14 avril 2026
Avis spontané
Réponse : Kaplan UK
Dear Learner,
Thank you for taking the time to leave your review.
I’m sorry to hear that you’re disappointed with your course enrolment.
Unfortunately, as no contact details were included in your review, I’m unable to reach out directly to discuss this with you.
Regarding the course materials, within the ACCA section of our website under the “What’s Included” section, it explains that the Study Text and Exam Kits are provided digitally via BibliU. For Distance Learning courses, only a physical copy of the Pocket Notes is included.
Please accept our sincerest apologies for the delay in receiving your materials. Unfortunately, I'm unable to investigate this further without details of your order.
If you would like us to look into this further, please contact our Student Services team on 0161 259 7400 or email us at studentservices@kaplan.co.uk.
I hope you have a great day.
George
(Senior Service Operations Advisor)
Really helpful material and well…
Really helpful material and well structured! I passed APM my final exam with Kaplan's material, after 3 fails with self study!
3 février 2026
Réponse : Kaplan UK
Dear Dimitris,
Thank you for taking the time to leave a review.
Congratulations on passing your APM exam! It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
I hope you have a great week.
George
(Senior Service Operations Advisor)
Delivery times are off the charts
Delivery times are off the charts. Kaplan claims delivery within the EU should take between 5 and 7 days. This was easily met with their previous delivery company when orders came in within 3 to 5 days after ordering. Now they switched services, to cut costs probably, and delivery is currently 30 days underway with the books still stuck in customs. For reference, I am located in The Netherlands, so it should be processed quite quickly. No message from Kaplan whatsoever and response times are 14 working days for complaints. Absolutely terrible customer service for a delivery which costs 65 pounds (€75 euros). I would highly recommend buying ACCA books somewhere else at this current pace.
7 avril 2026
Avis spontané
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in the delivery of your materials.
This is currently being looked into by our complaints team.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
too much slow delivery
30 mars 2026
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in your delivery.
I can see that it is on its way to you.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Really good books and online materials.
Good but I wish when I brought the book I had to E-book instantly
27 mars 2026
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave a review!
It is great to hear you have had a positive experience with our services.
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
Worst experience ever book £28 charges…
Worst experience ever book £28 charges delivery £20 that covers nothing as delivery company are looking for another €15 contacted Kaplan customer service saying and they can have it back where I got an reply please rate our service total mess never again.
23 mars 2026
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced these issues with our delivery terms.
Due to varying interpretations of the post-Brexit EU/UK trading agreement, some EU countries are imposing import duty on the value of the goods received from the UK. It is payable by the end consumer via the delivery company and your delivery may be withheld until paid. This may vary from country to country and be up to a value of 20% of the value of the study material.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave a review.
It is great to hear you have had a positive experience with our services!
If you do need any support in the future, please do not hesitate to contact our Student Services team on 0161 259 7400, or via email at studentservices@kaplan.co.uk.
Have a great week.
Alex
(Senior Service Operations Advisor)
I sent a question about my purchase to…
I sent a question about my purchase to a customer support last week and didn’t have any feedbacks yet.
26 mars 2026
Réponse : Kaplan UK
Dear Student,
Thank you for taking the time to leave this review.
I am sorry to hear that you have experienced this delay in response from Student Services.
If you would like for us to look into this further, please call our Student Services team on 0161 259 7400, or contact us via email at studentservices@kaplan.co.uk.
I hope you have a great day!
Kind Regards,
Alex
(Senior Service Operations Advisor)
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