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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great prices, never had things missing from orders unlike other companies used in the past. Postage can sometimes take a while but that's not their fault, that's royal mail for you! Overall great serv... Voir plus

Noté 5 sur 5 étoiles

Even though I live in a different country I do enjoy that the shipping is somewhat quick during these times. As well as having the item on their website ready for people to order from them. Along with... Voir plus

Noté 5 sur 5 étoiles

The card binders I bought are great quality and arrived in perfect condition. They were also cheaper than those I had seen on other websites. Will purchase again.

L'entreprise a répondu

Noté 3 sur 5 étoiles

3 pected to receive a preorder on release day but instead received 2 days after

L'entreprise a répondu

À propos de l'entreprise

  1. Maché en ligne

Informations provenant de diverses sources externes

Kaptains Cards is a small UK based TCG retailer which started trading in 2020. We plan to continue expanding our range of products and brands in the coming months. We aim to bring our customers the highest quality products and services. If you have any questions feel free to contact us via email - kaptainscards@outlook.com or alternatively give us a call on 0113 873 0225


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

28 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Good service

Communication error with regards to when order was dispatched aside, very good, no complaints.

13 novembre 2020
Noté 5 sur 5 étoiles

Great prices

Great prices, never had things missing from orders unlike other companies used in the past. Postage can sometimes take a while but that's not their fault, that's royal mail for you! Overall great service, would recommend.

13 août 2020
Avis spontané
Noté 3 sur 5 étoiles

Preorder not on release day

3 pected to receive a preorder on release day but instead received 2 days after

13 août 2020
Avis spontané
Logo de Kaptains Cards

Réponse de Kaptains Cards

Hi,

Thank you for your review. In regards to your pre-order we have written confirmation from Konami that retailers who are not an OTS (Official tournament stores) are not allow to dispatch pre-order items until the day of release. With standard postage being Royal Mail Tracked 48 you would indeed received your pre-order up to two days prior to the release date. Hope this clears things up, we are simply following the rules as laid out by Konami.

Kind regards,

Kaptains Cards Team

Noté 5 sur 5 étoiles

Top quality products

Top quality products! Quick delivery and everything in great condition, exactly as explained! Also really good with all queries!

5 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Brilliant!

Brilliant!
Really helpful when I asked questions, delivery was exactly when stated, packed well and products were exactly as listed

5 juin 2020
Avis spontané
Noté 5 sur 5 étoiles

Fast and Quick

Even though I live in a different country I do enjoy that the shipping is somewhat quick during these times. As well as having the item on their website ready for people to order from them. Along with making sure everything is right with their order.

25 mai 2020
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service, would highly recommend!

20 mai 2020
Avis spontané
Logo de Kaptains Cards

Réponse de Kaptains Cards

Hi Reece,

Thanks for taking the time to write us a review! We are really happy to hear that you were happy with the service provided! We are constantly adding new products so next time you need something feel free to check us out! Take care and stay safe!

Kaptains Cards

Noté 5 sur 5 étoiles

Really good customer service

Really good customer service, there was a mix up with the royal mail and even tho it was a second party issue they were very helpful in helping me resolve things.

19 mai 2020
Avis spontané
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Réponse de Kaptains Cards

Hi Josh,

Thank you for your review and for being so patience with us and Royal Mail. As previously mentioned there are massive delays with Royal Mail due to COVID-19 which doesn't really help anyone especially when you end up experiencing delays. We are glad however that we got this sorted and even more happy to see your great review! Thanks again, take care and stay safe!

Kaptains Cards

Noté 5 sur 5 étoiles

Was very helpful and delivered a great…

Was very helpful and delivered a great customer experience

14 mai 2020
Avis spontané
Logo de Kaptains Cards

Réponse de Kaptains Cards

Hi Vishal,

Thank you for your review! We were glad to be able to assist you with your order and hope to have you shop with us again in the near future. We are constantly adding new products to our website so next time your on the lookout for something feel free to give us a visit! Take care and stay safe!

Kaptains Cards

Noté 5 sur 5 étoiles

Great!

Great! Impressed will use again!

14 mai 2020
Avis spontané
Logo de Kaptains Cards

Réponse de Kaptains Cards

Hi Tobias,

Thank you for taking the time to leave us a review, really pleased you were happy with everything! It means a lot to us being a small and new business that customers provide feedback. Thanks again and take care!

Kaptains Cards

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