I purchased two pair of shoes that are too small. This company does not want to provide a return label and insist on doing an exchange. However, I am responsible for the shipping cost. Don't buy any... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I bought a pair of pants, and they were wrong size. So I immediately wrote them, expecting not to receive a response. Surprisingly they responded in less than 24 hours and commuted to send the correct... Voir plus
L'entreprise a répondu
I ordered the messy hairstyle plateau cow. When it came the box was damaged and one of the horns was missing and the picture did not represent the item I thought I was getting. After many corresponden... Voir plus
L'entreprise a répondu
ABSOLUTE SCAMMERS and THIEVES. They steal photos, videos and even descriptions and names from original artists and they sell nothing but the cheapest worst quality copies... they even claim to own the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Kenkoda, we are dedicated to providing high-quality products and exceptional service to our valued customers. Your feedback is incredibly important to us, as it helps us grow and improve every day. If you experience any issues or feel that our service hasn't met your expectations, we kindly ask that you reach out to us at support@kenkoda.com before leaving a negative review. Our team is committed to resolving any concerns promptly and ensuring your satisfaction. Thank you for being a part of the Kenkoda family. Your trust and input mean the world to us!
Coordonnées de contact
Etats-Unis
- support@kenkoda.com
- kenkoda.com
2,2
Bas
35 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Very disappointed. Not even close to what I purchased!
I had to give it a 1 because I couldn’t continue otherwise, but they don’t deserve even a 1! I purchased a wall clock, and not only was it cheap and nothing like what I purchased, but it looks like a 2nd grader would do in class. Horrible experience. Very disappointed. Will never recommend this site to anyone. Very upsetting.
22 janvier 2025
Avis spontané
Réponse de Kenkoda
We are very sorry to hear about your disappointment. Please contact our customer support at support@kenkoda.com, and we will assist you with the return process.
We appreciate your feedback and hope to resolve this issue for you.
horrible wreath
The product absolutely did not match the size and visual of the picture. Instead of a beautiful wreath, a broom arrived. I have to return it to China. I was waiting for the progress from them, to the address. Terrible
23 janvier 2025
Avis spontané
Réponse de Kenkoda
Dear customer, we apologize for the problem you encountered. Perhaps you can contact our customer service and we will help you to avoid additional costs for returning the package. If this is our problem, we will process a refund for you. Customer service contact email: support@kenkoda.com
Superb service
I had an issue with one part of my order and contacted customer services and spoke to Joy who assured me that a new part would be sent to me . The part arrived before Christmas as promised. I was able to complete
my Christmas present list. The customer service was A+++++ and the item was well received.Very Happy thank you!
11 décembre 2024
Avis spontané
Réponse de Kenkoda
Thank you so much for your kind words and for recognizing our service. We are delighted to hear that you were satisfied with our assistance and that your item arrived in time for Christmas.
Your happiness is our top priority, and we truly appreciate your feedback!
FALSE ADVERTISING- do not order from…
FALSE ADVERTISING- do not order from them
sent me a piece of junk when I was supposed to receive a beautiful barn owl twice the size and made of wood. they steal images from etsy or other sites and sell junk. they wont let you return and you will have to file a complain with your credit card company
9 janvier 2025
Avis spontané
Réponse de Kenkoda
Thank you for your feedback. We would like to assure you that the images we use are provided by our suppliers and the products we sell are consistent with what we advertise.
If you have any questions about your order, please let us know and we will do our best to help you.
I they changed the bad experience in to a very good one!
I bought a pair of pants, and they were wrong size. So I immediately wrote them, expecting not to receive a response. Surprisingly they responded in less than 24 hours and commuted to send the correct size… AND THEY DID!. The correct size pants arrived some weeks later and I just loved them! Thanks for your commitment and professionalism!
11 novembre 2024
Avis spontané
Réponse de Kenkoda
Thank you for your kind words! We're so glad to hear that you loved the pants in the correct size. It's our commitment to provide excellent service, and we're happy we could turn your experience around. If you need anything else in the future, don't hesitate to reach out!
Best regards,
Even though they lost my package
Even though they lost my package, I was impressed with how quickly they resolved the issue. They gave me a full refund right away and a discount coupon for next time. Awesome customer service!
14 novembre 2024
Réponse de Kenkoda
We sincerely apologize for the inconvenience caused by the loss of your package. Due to the high volume of shipments during the Christmas period, such issues can occasionally arise. However, we're glad to hear that our team was able to resolve the matter quickly for you by issuing a full refund. We truly appreciate your understanding and patience.
Thank you for your feedback, and we look forward to serving you again in the future!
Best regards,
Comfortable Pants
These stretchy pants fit perfectly and are incredibly comfortable. It was my first purchase, and even though I ordered the wrong size, they quickly exchanged it. I'm very satisfied!
8 octobre 2024
Réponse de Kenkoda
We’re so glad to hear that you’re happy with the stretchy pants and that the exchange process went smoothly for you! It’s great to know they fit perfectly and are comfortable. Thank you for your trust in us with your first purchase, and we’re happy to have been able to assist you.
If you need anything else in the future, don’t hesitate to reach out. We’re always here to help!
Beautiful Chandelier
The chandelier is stunning and sets the perfect mood in my dining room. Even my family has been complimenting how gorgeous it looks!
30 novembre 2024
Réponse de Kenkoda
Thank you so much for your feedback and we are so happy to be able to help you improve your space. If you need any further assistance or have any questions, please feel free to contact us.
Good Quality and Fit
First time buying from this store, and I got a pair of pants. The pants are great quality, fit well, and the fabric is comfortable. Their customer service was quick to respond and resolved my issue promptly.
1 novembre 2024
Réponse de Kenkoda
Thank you very much for your positive review! We are glad that you are satisfied with the quality and fit of the pants. Our goal is to provide the best products and services to every customer. We look forward to your visit again next time to buy more of your favorite products!
NEVER BUY ANYTHING FROM THIS WEBSHOP
NEVER BUY ANYTHING FROM THIS WEBSHOP
they pretent to be in EU/US but in fact they are Chinese.
It took almost a month to receive my order and
the item I received does not even look like the product I ordered. It is a cheap copy.
Their return policy sais you can only return when an item is received damaged. They do not compy with EU regulation so should not be allowed to sell in EU.
25 novembre 2024
Avis spontané
Réponse de Kenkoda
Thank you for your feedback. Our company is based in California, USA, and we operate warehouses in multiple locations, including the USA, China, and Germany, to ensure efficient order fulfillment based on stock availability.
Regarding the issues you mentioned with your product, please contact our customer service team at support@kenkoda.com and provide your order number. We will be happy to assist you in resolving this matter.
Please note that for returns not due to quality-related issues (e.g., dislike, dissatisfaction, or sizing concerns), return shipping costs are not covered by us due to operational cost considerations. We appreciate your understanding.
Best regards,
ABSOLUTE SCAMMERS and THIEVES
ABSOLUTE SCAMMERS and THIEVES. They steal photos, videos and even descriptions and names from original artists and they sell nothing but the cheapest worst quality copies... they even claim to own the copywrights of that products and its a LIE!. I'm one of the artists affected and they steal my images, names and characters, even my videos from instagram to advertise their scam!!!
18 novembre 2024
Avis spontané
Réponse de Kenkoda
Dear Customer,
We sincerely apologize if there has been any misunderstanding. The products and images on our website are provided by our suppliers, and we do not intentionally infringe upon anyone’s intellectual property.
If you believe your intellectual property has been affected, please reach out to us at support@kenkoda.com with specific details of the infringement. We take such matters seriously and will promptly investigate and address your concerns.
Thank you for bringing this to our attention.
Best regards,
Rip Off Company
Rip Off Company
I believe, though don't know, if this is a subsiduary of Temu. Exact same ad photos on temu and others to be fair. My purchase of two lots of silk hydrangea came. Along with tulips. Tulips were OK but the other flowers did not represent hydrangeas or the photos on their web page. The didn't even have a leaf, just wire stems and the heads fell off and we're broken.
I had emailed the company, quick response. Wanted photos, duly sent but after 4 emails still no result. I have to put this down to experience. At £67 for 3 rubbish bunches of flowers I should have gone to Dunelm! But as the ad said UV resistant I thought ideal for the garden. These have been binned, not even fit to put in a vase.
Avoid using this company.
26 août 2024
Avis spontané
Réponse de Kenkoda
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you’ve experienced with your recent purchase. We understand your frustration, and it’s certainly not the experience we strive to provide our customers.
We are sorry that the silk hydrangeas didn’t meet your expectations, and that the tulips weren’t up to standard. Additionally, we regret that our customer service didn’t resolve the issue more promptly despite your efforts.
Please reach out to us directly at our support email: support@kenkoda.com. We would be happy to assist you further and work towards a solution that makes this right for you.
We truly value your business, and again, we apologize for the disappointment caused.
Best regards,
This company is in China
This company is in China. Their website gives you the impression they are here in the United States. I ordered on September 6th and it hasn’t left China yet. I doubt I will ever see what I ordered. I am currently disputing the charge on my credit card.
6 septembre 2024
Avis spontané
Réponse de Kenkoda
Thank you for reaching out, and we sincerely apologize for the delay in receiving your order. To clarify, we are an American company, but we leverage manufacturing in China to produce our products. We have warehouses in multiple locations globally to ensure timely delivery.
We understand how frustrating this situation must be, and we want to assure you that we will do everything we can to ensure you receive your order or a full refund. If you have not received your package, please contact us at support@kenkoda.com with your order number, and our team will assist you promptly.
Your satisfaction is very important to us, and we are committed to resolving this matter as quickly as possible.
Best regards,
Total scam-terrible ripoff “reproductions” -steer clear
Total scam. Shows pictures of products then sends completely different terrible knockoffs differing in size, quality, materials etc. I bought what was supposed to be a 30” hand carved wooden owl. It came as a mass produced resin thing that was cartoonish and about 7”. I also bought what was supposed to be a large, very intricate and beautiful metal deer head that came as a terrible cheesy plastic thing and again much smaller item. The website says 100% satisfaction guaranteed. I said I was not satisfied. The products were obviously not the same. Their response was I was sent “reproductions” of what was shown. I asked for my money back. But if you try to get any help they say to send it back to them and they will refund part of it. But you will pay an arm and a leg to ship it back to China and then now you are out both the original price and return shipping. Steer very clear of this bait and switch and total scam company
2 septembre 2024
Avis spontané
Réponse de Kenkoda
We’re truly sorry to hear about your disappointing experience with your recent order. We understand your frustration, and we deeply regret that the items you received did not meet your expectations. Please accept our sincerest apologies for any confusion or inconvenience caused.
To help us resolve this matter, please reach out to our customer support team at support@kenkoda.com and provide your order number. We will investigate the situation thoroughly and work with you to find a satisfactory solution.
Your satisfaction is important to us, and we are committed to making things right. We appreciate your patience and understanding as we address this issue.
Best regards,
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.