Kensington Mortgages Avis 

Massively disappointed! I had a case, and I had carried out all the appropriate checks for my clients. One of the checks that were carried out was the company layout. The policy on the lender's website doesn't go into a great deal of detail. I then emailed the sales team, as my business development manager was off, and I was provided with some generic information. I called in on Monday, and the person I spoke to had opened up Companies House and checked it with me, and I was advised it looks fine. I had a call from Michael (Underwriter) today, who has straight up declined the case. Even though it was a brand-new company set up in the last 6 months, they don't know how the company structure should be when purchasing property and were willing to amend the structure; it was simply a no, even though the wrong information was provided by Kensington and there was no willingness to help the clients.

Excellent service with complex case. Always to hand with support and guidance.

Could have been better. Overall happy. Thanks

Staff and the application

Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great all round company with faultless service.

Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.

Exceptional Service

They have being very helpful to me and understand my financial situation regarding domestic abuse and the support they have given me.

Roland Joshua BDM very helpful and supportive at helping me to fix a technical issue with uploading documents. Patient and stayed on the line to double check process completed satisfactorily.

Never liked Kensington from the start...high interest rates,can't port the mortgage if we move,insane redemption fees...avoid

Smooth transaction with the purchase of our new home

Great service from Magda in trying to get the best product. let down badly by your IT dept who took several days and chaser to carry out their part.

I’m not sure whether a mortgage process could be managed any worse than this. I have been dealing with a completely illogical and never-ending series of document requests for the past nine months.
All I wanted to do was transfer a property with no issues whatsoever to my company. Despite providing every document they requested, I was repeatedly asked for similar documents over and over again.
Their excessively suspicious approach and constant concern about covering themselves at every stage has made the whole process incredibly frustrating and exhausting.
Definitely a company to stay away from.

Great experience and application process went very smoothly

Clear criteria, efficient service. Once all information received offer produced very quickly. Thank you

It was very easy to extend my mortgage with another fixed rate

Good experience!

Got best rate

I have now submitted two Ltd Co BTL mortgages with Kensington in the last few months. I found compared to other lenders eg TMW the whole process very disappointing and long winded. You asked for a colossal amount of paperwork and info which some of which was unnecessary, for example asking for a mortgage statement for a property that completed 3 mths ago when you had a copy of the offer and proof of payments showing exact same payment as the offer going out. I will take a lot of persuading to use you again for Ltd Co BTL. The other case I did was worse as you have come back post offer with more queries, a complete no go for any broker. Completely unacceptable. n summary very poor.