Application on your portal -some questions difficult to work out what is being asked but otherwise slick Adding documents that were requested was nice and easy Underwriter contacted me to make sure... Voir plus
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Lisez les avis des autres
The valuation report wasn’t very good. Valuer supplied through Kensington to value the property was too one sided and towards Kensington. If we were applying for 90% of the value I would understand co... Voir plus
Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great... Voir plus
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Coordonnées de contact
PO Box 831, Redhill, RH1 9NJ, Royaume-Uni
- kensingtonmortgages.co.uk
4,6
Excellent
8 k avis
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Great service from Magda in trying to…
Great service from Magda in trying to get the best product. let down badly by your IT dept who took several days and chaser to carry out their part.
15 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very frustrated . Still struggling
I’m not sure whether a mortgage process could be managed any worse than this. I have been dealing with a completely illogical and never-ending series of document requests for the past nine months.
All I wanted to do was transfer a property with no issues whatsoever to my company. Despite providing every document they requested, I was repeatedly asked for similar documents over and over again.
Their excessively suspicious approach and constant concern about covering themselves at every stage has made the whole process incredibly frustrating and exhausting.
Definitely a company to stay away from.
18 août 2026
Avis spontané
Réponse de Kensington Mortgages
Hi Pinar,
We're sorry to hear that the process has left you feeling frustrated and appreciate you sharing your feedback.
We have reviewed the case and recognise that the number of information requests and the overall timescales have contributed to a disappointing experience. While some requirements were needed as the application progressed, we understand how exhausting this can feel from your perspective.
We've attempted to reach out to discuss your concerns and would be keen to speak with you directly to better understand your experience and address any questions you may still have. Thank you, Kensington.
Clear straightforward underwriting
14 août 2026
Great experience and application…
Great experience and application process went very smoothly
16 août 2026
Clear criteria
Clear criteria, efficient service. Once all information received offer produced very quickly. Thank you
12 août 2026
It was very easy to extend my mortgage…
It was very easy to extend my mortgage with another fixed rate
14 août 2026
I have now submitted two Ltd Co BTL…
I have now submitted two Ltd Co BTL mortgages with Kensington in the last few months. I found compared to other lenders eg TMW the whole process very disappointing and long winded. You asked for a colossal amount of paperwork and info which some of which was unnecessary, for example asking for a mortgage statement for a property that completed 3 mths ago when you had a copy of the offer and proof of payments showing exact same payment as the offer going out. I will take a lot of persuading to use you again for Ltd Co BTL. The other case I did was worse as you have come back post offer with more queries, a complete no go for any broker. Completely unacceptable. n summary very poor.
7 août 2026
Réponse de Kensington Mortgages
Hi David, we’re sorry to hear that your recent experiences with us have fallen short of expectations. We understand how frustrating it can be when an application feels more complex or long-winded than anticipated, particularly where additional information is requested during the process.
There are times when we do need to ask for further information to support our assessment, but we appreciate the impact this can have on brokers and their clients. We are reviewing your feedback carefully and will ensure this is followed up with you directly.
Thank you again for sharing your concerns. We value broker feedback and use it to help identify opportunities to enhance the service we provide.
Thank you, Kensington.
Great flexible Lender who always wants…
Great flexible Lender who always wants to help get your case Offered.
11 août 2026
I called and asked for a payment break…
I called and asked for a payment break just because the company I work for started a new job and had to wait 90 days for it first payment only to be told you won’t be able to help.
8 août 2026
Réponse de Kensington Mortgages
Hi Jason,
We're sorry to hear about your recent experience and appreciate you taking the time to share your feedback.
We've raised a complaint on your behalf and have already tried to contact you regarding your concerns. A member of our team will be in touch again shortly to discuss this further.
Thank you, Kensington.
Savannah has looked after 7 mortgages…
Savannah has looked after 7 mortgages applications for the company and has been excellent at keeping things moving smoothly.
7 août 2026
Mortgages
I have different mortgage products with Kensington and as always the service has always been very professional and competitive. Easy to contact someone and discuss when you need support and the lender is always keen to a solution to support customers.
7 août 2026
Everything smooth from start to finish…
Everything smooth from start to finish of mortgage
6 août 2026
Brilliant company to have a mortgage…
Brilliant company to have a mortgage through - made our dreams come true
9 août 2026
Nice and easy process
Nice and easy process , offering the best deal out there for me .
Easy application and very knowledgeable customer service.
Well done everyone
7 août 2026
Mala Abbi is great
Mala Abbi is great!
We submitted a portfolio LTD Co case that offered within 6 working days. Super fast and efficient underwriting.
Fantastic service.
14 août 2026
Avis spontané
Exceptional Customer service
The Lady i spoke with was exceptionally helpful. She put me at ease, even helped me set up the online portal and went through the user interfaces on the portal explaining where i can send documents to etc. She rectified my payment date and made me feel alot better and more in tune with my finances. Thank you
12 août 2026
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