Customer service and products are great. Amazing communication from Carl who helped me resolve my issue with efficient and fast replies. Thank you.
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Lisez les avis des autres
My product order was perfect. Unfortnately the delivery courier left it at the wrong address. eventually recovered and passed over to me by an honest lady. Iinformed Keplin who kept in contact with me... Voir plus
L'entreprise a répondu
I have purchase from this Compsny their velvet non slip coat hangers and because they are such good value for money I have purchased for quite a few members of my family 20 at a time. Their service is... Voir plus
L'entreprise a répondu
Placed an order. Requested upgrade delivery due to date required. Was advised the item would be delivered intime. Item didn’t not arrive as promised on email and within timescales of website. Returned... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Premium quality products for everyone in your household.
Coordonnées de contact
The Mille, 1000 Great West Road, TW8 9DW, Brentford, Royaume-Uni
- 0204 511 4390
- info@keplin-group.com
- keplin-group.com
4,3
Excellent
436 avis
A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Bought the kelpin Airfryer in January
Bought the kelpin Airfryer in January. While 1 side works perfectly the 2nd side worked only once and stopped thereafter. So I technically only have half a working airfryer. The side that works I can’t fault but disappointed that both sides don’t work.
25 janvier 2026
Avis spontané
Absolute amazing product and fantastic…
Absolute amazing product and fantastic staff broke my charger and these guys replaced it free i will 100% be using again and recommending
6 mars 2026
Avis spontané
Keeping in touch with your Customers
The PR of this company is brilliant. I had a small issue with this company. Their response to the problem was quick and they kept me posted on every thing that they were doing to put things right. Which they did. It is a shame other companies and some trades people don’t follow their PR practices.
9 mars 2026
Avis spontané
Suitcase return
I ordered 2 suitcases which I thought were cabin size - they weren't; they were really big. I contacted KG and they offered to get them collected for return as they were too large for me to take to the Post Office. They were pleasant to deal with. It has taken a while to get the refund but I am assured it is on the way. They have always promptly responded to communications.
6 mars 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Sue,
Thank you for taking the time to share your experience with us. I’m glad our team was able to arrange the collection for your return, especially since the suitcases were too large to take to the Post Office. We always want the process to be as easy as possible, and it’s great to hear you found our team pleasant and responsive throughout.
I appreciate your patience regarding the refund — I’m pleased to hear you’ve already been assured it’s on the way. If you need any further updates or support, we’re always here to help.
Warm regards,
KG Customer Support
Manasi in Customer Service
Manasi in Customer Service was extremely efficient and helpful, and resolved a Warranty Issue straight away.
6 mars 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Anthony,
Thank you for taking the time to share your feedback. We’re delighted to hear that Manasi was able to assist you so efficiently and resolve your warranty issue straight away. Providing quick, helpful support is something we take pride in, and it’s wonderful to know she delivered exactly that.
If you ever need any further assistance, we’re always here to help.
Warm regards,
Customer Support Team
Great communication
I was having difficulties uploading receipt. Made contact and experienced good responses. Pranav was very helpful and was able to assist and provide warranty for my item.
5 mars 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Belle,
Thank you for sharing your experience with us. I’m really glad to hear that our team was able to support you when you had trouble uploading your receipt. It’s wonderful to know that Pranav’s assistance made the process smooth and helped you secure your warranty without any hassle.
We truly appreciate your kind words and the time you took to leave this review. If you ever need anything else, we’re always here to help.
Warm regards,
Keplin Customer Support
Very positive out come Carl was very…
Very positive out come Carl was very helpful
12 février 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Nick,
Thank you for your feedback. We’re delighted to hear you had a positive experience and that Carl was able to assist you so well. Your kind words mean a lot to us, and we’re always here if you need any further support.
Warm regards,
Keplin Customer Support
Warranty registration issue
Contacted customer support via the chat service as I was having a problem registering my warranty on line spoke to Carl asked me to send him a copy of my invoice and here would do it for me. Overall my experience with customer service was excellent thanks to Carl being so helpful.
24 février 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Peter,
Thank you for taking the time to share your experience. I’m really pleased to hear that Carl was able to step in and help you with your warranty registration. Sometimes these things can be a bit tricky online, so I’m glad our chat support made the process easier for you.
We truly appreciate your kind words and are delighted that your overall experience with our customer service was excellent. If you ever need any further assistance, we’re always here to help.
Warm regards,
Keplin Customer Support
Brought a keplin airfryer of tic tok
Brought a keplin airfryer of tic tok, Sakshi.
Was so helpful and kind quick response and help me above and beyond highly recommend can’t thank them enough
23 février 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Tracey,
Thank you so much for your lovely review. We’re delighted to hear that you’re happy with your new Keplin air fryer and that Sakshi was able to support you with such kindness and quick responses. It’s wonderful to know she went above and beyond to make your experience smooth and enjoyable.
We truly appreciate your recommendation and your kind words. If you ever need anything in the future, we’re always here to help.
Warm regards,
Keplin Customer Support
I would really like to appreciate…
I would really like to appreciate Atharva's assistance & humble behavior towards his customers. Kudos to him. Please hire more employees like Atharva. Excellent job. Well Done Keplin.
6 février 2026
Avis spontané
Praise to Customer Services
I ordered an air fryer which unfortunately had an issue, however I had a first class response from customer Services, particularly Carl. They were helpful every step of the way, prompt with their responses and although in the end I chose to receive a refund and return the item, Customer Services were absolutely fantastic. By far the best experience ive had from a company despite having issues with the item, well done Keplin
2 février 2026
Avis spontané
Réponse de Keplin Group Limited
"Thank you, Karen, for taking the time to share your experience.
While we regret that the air fryer didn’t meet expectations, we’re delighted to hear that Carl and our customer service team provided the support you needed. Your recognition of their professionalism and care means a great deal to us, and we’ll be sure to pass along your praise. We’re committed to ensuring every customer feels valued, even when challenges arise."
My product order was perfect
My product order was perfect. Unfortnately the delivery courier left it at the wrong address. eventually recovered and passed over to me by an honest lady. Iinformed Keplin who kept in contact with me until the matter was resolved. Exellent customer service ensured. I would certainly recomend this copany and its products. However,use a more secure delivery method rather than have your items dumped in a porch area.
11 février 2026
Avis spontané
Réponse de Keplin Group Limited
"Thank you, Michael, for sharing your experience.
We’re pleased to hear your order was perfect and that our customer service team kept in close contact until the matter was resolved. We truly appreciate your recommendation and your constructive feedback regarding delivery security—we’re actively reviewing courier practices to ensure safer handling of parcels.
Your input helps us improve, and we’re grateful for your trust in Keplin."
Velvet covered coat hangers
I have purchase from this Compsny their velvet non slip coat hangers and because they are such good value for money I have purchased for quite a few members of my family 20 at a time. Their service is second to none with orders arriving within 48 hours of order being placed. Highly recommend this Comoany - Jenny Morris
10 février 2026
Avis spontané
Réponse de Keplin Group Limited
"Thank you, Jennifer, for your wonderful feedback!
We’re delighted to hear you and your family are enjoying our velvet non-slip coat hangers. It’s great to know you find them excellent value and that our fast delivery service met your expectations. Your recommendation means a lot to us, and we’re thrilled to have earned your trust."
Great service.
We had a delay on our order (thanks, Evri!) but Arron dealt with it brilliantly.
The item ordered is perfect.
I'll buy from them again!
11 février 2026
Avis spontané
Réponse de Keplin Group Limited
"Thank you, John, for your kind words! We’re sorry about the courier delay, but we’re delighted Arron was able to resolve things smoothly for you. It’s wonderful to hear the item met your expectations, and we truly appreciate your intention to shop with us again."
They sent me the wrong product but they…
They sent me the wrong product but they have now sorted it,great customer service by a girl called Sakshi who was extremely helpful I would definitely recommend this company
6 février 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Scott,
Thank you so much for your kind words and for taking the time to share your experience.
We're really glad to hear that the issue with the wrong product was resolved quickly and that Sakshi was able to assist you so helpfully. She’ll be thrilled to know her support made such a positive impact.
We truly appreciate your recommendation and look forward to serving you again.
Warm regards,
Team Keplin
Réponse de Keplin Group Limited
Hi Allan,
Thank you for your kind words! We’re delighted you found great value in your purchase, and I’m glad Arthur was able to assist you. Your feedback means a lot to us.
– Team Keplin
Keplin are committed to customer care
Keplin have a team who are very committed to customer care
Reena was really prompt and so kind when dealing with my issues, which were the fault of the courier.
I would recommend them as a trusted and helpful company.
5 février 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Michael,
Thank you for your kind words. We’re delighted to hear that Reena was able to assist you so promptly and kindly, even though the issue was caused by the courier. Your recommendation means a lot to us, and we’re proud to have a team so committed to customer care.
– Team Keplin
I had a small mix-up with my order…
I had a small mix-up with my order (received the wrong colour bath mat), but the way Keplin handled it was absolutely spot on. From the first response, the customer service was friendly, professional and genuinely helpful.
The team replied quickly, explained the options clearly, arranged a free return, and sent out the correct replacement without any fuss. Communication throughout was excellent, and I was kept fully informed at each stage.
Mistakes happen — what matters is how they’re resolved, and Keplin couldn’t have handled this better. Great customer service, lovely product quality (we’ve since ordered again), and I wouldn’t hesitate to recommend them.
7 décembre 2025
Avis spontané
Réponse de Keplin Group Limited
Thank you for sharing your experience with us.
I’m delighted to hear that CARL was able to assist you so promptly and professionally.
From arranging the free return to ensuring the correct replacement reached you without any fuss, it’s wonderful to know the process felt smooth and reassuring.
Mistakes can happen, but your feedback shows how important it is to resolve them with care and efficiency. We’re thrilled you’re happy with both the product quality and the service, and we truly appreciate your recommendation.
Thank you again for choosing Keplin — we look forward to serving you in the future.
– Team Keplin
Good purchase
I have purchased 2 lightweight vacuum cleaners. Very impressed with the vacuums - I applied for warranties and Keplin took over 4 months to confirm.
22 septembre 2025
Avis spontané
Réponse de Keplin Group Limited
Hi Donald,
Thank you for your feedback. We’re really pleased to hear you’re impressed with the lightweight vacuum cleaners. I’m sorry the warranty confirmation took longer than expected, but I’m glad it’s now all sorted for you.
We appreciate you choosing Keplin and hope the vacuums serve you well.
– Team Keplin
Vacuum bags
I ordered the vacuum bags on a Saturday morning and they arrived on Monday lunchtime! Amazing.
I had a small query about them so contacted the sender and within hours my query was sorted and I was good to go.
I would certainly recommend the company and their help desk elves!
26 janvier 2026
Avis spontané
Réponse de Keplin Group Limited
Hi Jane,
Thank you so much for your lovely review. We’re delighted to hear your vacuum bags arrived so quickly and that our team could help resolve your query within hours. That’s exactly the experience we aim to deliver.
Your recommendation means a lot to us — and our help desk elves are smiling today thanks to you.
– Team Keplin
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