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6 avis
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I am very impressed with the customer service regarding my recent order with Kerry & Kim. Unfortunately the dress sizing was not right for me. I have received very friendly, professional responses from the customer service team who have gone out of their way to help me.
It has been a pleasant surprise to have contact so quickly and easily. I will be receiving a replacement dress and definately be keeping an eye on the website in the future
I purchased a dress expecting it to be despatched from Australia. I noticed when I received the tracking details that it was directly from China.
It took 4 weeks to arrive and as expected the dress was not as shown on their website/ Facebook page. In fact, I have seen the exact same dress in other online sites !!
It shows a dress of either linen or cotton at &179.95 reduced to $89.95 ..the garment isn’t even worth $20 ! Inferior material and nothing like described. A cheap Chinese knockoff made of 100% polyester.
The only good review I can leave here is that the company did refund my funds less the overseas transaction fee which was not made aware of at checkout and payment.
I would not recommend this retailer at all as they only ship cheap rubbish from China !!
Buyer beware !! You are not supporting a small Australian enterprise as advertised.
I honestly can't believe the quality.It is so bad.The stitching unbelievable.
Must be a ghost store
I had a problem with my order and your team handled the situation very efficiently and were very prompt to respond. I was very impressed with the Customer Service and my issue was resolved in a timely manner. I would recommend this Company who care about their product and are prepared to kindly assist their customer issues, where both parties are happy. Thank you, Judy Thomas
I am more than happy to leave a a report about this online firm.
After weeks & no delivery I contacted the firm, from there the help I received was amazing.
I received my goods but they were too big so I contacted them again. They were so helpful regarding size etc & I'm looking forward to receiving my NEW choice of goods very soon. They are online (I think 24/7) so we could resolve my problem at any time. SB
I cannot recommend KerryandKim Byron Bay highly enough. They exceeded my expectations with their customer service and communications. Well done team.
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