keurigdrpepper.com Avis 3

I purchased the New Creme Soda Vernors. I thought it would be good since I like both creme soda and Vernors. This product unfortunately takes like cough syrup. I emailed the company and of course they were quick to respond. Robin from Customer Relations apologized and asked for pictures of the bottom of the cans and the manufacturing code from the inside of the can carton which luckily I still had since I had opened the cans and dumped the horrible tasting product but I paid the can deposit which is 10 cents per can in Michigan. I provided the pictures and then received an email stating that they would send me a "digital coupon". I have never received or used a digital coupon. I am not sure why they cant just mail a coupon but I waited for this digital coupon for days. Every day I would check my inbox and even checked the spam/junk file though both of Robin's previous emails made it to my inbox just fine. After several days I emailed the company back stating I had Never received anything. Their response was that they sent something on a certain day, yet I Never received anything. I emailed them again but of course No Response. I now understand why they offer "Digital Coupons". These are coupon that they Never have to actually send. So this way they can state that they address customer concerns or complaints without ever having to pay anything. This is the last time I will purchase anything from this company. Their customer service is a front and never actually addresses anything. I keep telling customers at the stores when I see them looking to purchase this product that it tastes like cough syrup and that they will regret wasting their money on it.

Our coffee machine, which is still under warranty, has broken down (it’s leaking water everywhere). We’ve had the machine for about two months now. I initially contacted your team via email, attaching a picture and providing details about the issue. I received a response stating that the problem appears to be coming from the French Vanilla pipe ring or a similar component. I was informed that, because of this, no technician could be sent, but you would send us the replacement part and walk us through the repair process.

That email was sent over a week ago, and since then, I have been unable to get in touch to arrange for the part to be sent. I tried calling—on my first attempt, I was on hold for 35 minutes before giving up. I’m currently on hold again as I write this, and it’s already been 19 minutes.

I’m extremely disappointed with the lack of response. Our office has now been without a functioning coffee machine for nearly two weeks, and we still have no clear indication of when or if this issue will be resolved. If this continues, we may be forced to look for an alternative supplier. This level of service is unacceptable.

Keurig. Dr Pepper caveat emptor

First, I have to tell you that I owned a small manufacturing company and the customer was taken care of when there was an issue. This is evidently not the case with Keurig Dr Pepper.

K-Duo Essentials 5000. Coffee Maker
This is not so much about the defective Keurig K-Duo Essentials 5000 coffee maker as it is about the dubious character of the company — Keurig Dr Pepper .

I contacted Keurig, Dr. Pepper about a K duo- essentials 5000 coffee maker that was malfunctioning and defective with a potential scald and burn hazard...

This type of situation is evidently handled by their outsourced customer service area located outside of the United States. I made eight attempts to get a replacement unit or a voucher with No success .

I am now retired, and this has to be the most terrible Customer Service I have ever dealt with ….endless loops of redirect and voicemails, and no resolution. Even their chat area was unable to do anything for me.

So basically you’ll probably buy Keurig anyhow, but just know that if you have an issue with a Keurig coffee maker, that there is a very real possibility that you’ll be routed to this horrible customer service area with no resolution.

Perhaps the new CEO Tim Cofer will take notice of this Keurig Dr Pepper customer Service deficit and get This area in order.