KeyBank Avis 

I have a small business account with key bank and my debit card was hacked. While waiting for my new car I noticed charges on the other side of the country so I called fraud dept right away while the charges were still pending.
well they did nothing. the charges went through and almost $4,000 was taken from my account. well to my surprise they told me because it was a business account it may take 3 months to get my money back while they "investigate".
I dont think they did any investigation because I contacted the store in California where the fraudulent charges were made and they were never contacted by key bank. They did tell me that there were other purchases on another key bank card and it seemed funny to them because they had never heard of key bank.
Well it turned out to also be fraudulent which means key bank is VERY laxed in their security!!
Key bank took the money back from the merchant about 3 weeks after the fraudulent charges and now its been 8 weeks and all I get is a runaround.
My advice to everyone is DO NOT do business with key bank...especially if you are a small business.
As soon as I get my money back (if ever) I am closing all my accounts and never having anything to do with key bank again.

Keybank let a stolen check go through that a "stop payment" had been placed on. "Don't know what happened." Pretty much.....sucks to be you! Anybody but keybank!!

The bank is victimizing victims. In the past year, I have had more than 8 fraudulent activities on both personal and business accounts. The banks solution is to replace the card, and then add protection programs to charge you for. The solution is never to open a new account. Just keep losing money and then pay them money. Do not use Key Bank.

Outrageous Security Fail. Key Bank attracted us in our small upstate New York town for being a regionally expansive and friendly bank. In person exchanges were all very good and their advising angle was welcome. However, when anything more was expected, as would be from bigger "box" banks, Key failed. Their financial advising was not worth following up with. Their international banking was also low caliber. Lots of extra dings and charges for anything out of the U.S. But it was their low rent card security that caused us to pull up stakes, close all accounts and go elsewhere. We were scammed in Mexico with a pretty basic heist. In truth, we had several weeks down there and only one fraudulent charge. We spotted this right away and informed the bank and thought that was the end of it, as this has been our experience with several other banks and card companies. Weeks later we shocked to learn that Key had rejected our claim and blamed us for the scam/fraudlent charge. Their logic is not really worth repeating, because the gist really was that they use a low rent fraud contractor which does no investigations, but instead just waits a while before rejecting claims and wearing down client patience. We dealt with this very low rent fraud team for a while (with major English as a second language challenges) before realizing that there was zero hope. We turned to our branch employees, who really cared. But in the end they could not do anything at all because Key is a low rent outfit that scrimps on security. Meaning there is no security worth having at all with Key. So what is the point? I only wonder what else about their structure is completely insecure. In any case, feeling very relieved to be completely free of any association with Key. Go to any other big box bank and get better everything.

I’m a 20 year customer…1).They keep closing branches. In the last 4 years I went from a walk across the street to 5 mile drive, to finally a 7.5 mile drive, unless I need Saturday service, then it’s 11 miles…
2) they are on their..3rd??…software upgrade…o.k. get used to it….BUT this time they went too far, or should I say, not far enough….I USE IOS…APPLE . I PHONE AND IPAD….they did not give us the same level/features as other operating systems….and when I called..texted, ..wrote I kept getting the same…cut and paste answers..…as if I was blatantly ignorant…then, after a month of back and forth I brought my IPad to a Key branch to show my screen has NO SUCH TAB…that’s when I was told…”of course it’s not going to work, you have an IOS device …grrrr
.the feature I miss most is “Forecast your Balance”…because as screwed up as our Country is…we are all…”.robbing Peter to pay Paul” and that feature works really well to keep from getting…overdraft fees…and lets me pay bills on time…I can access that feature WHEN I BORROW A LAPTOP….otherwise it is screw you Apple degenerate…Guess at who you can pay

Thieves. You're really going to keep my $7k+ for 7 days? Who does that. Thieves, that who. Next time somebody deposits a check, please let them know you will be holding it hostage for 1 week so they don't use that money. Especially right before Thanksgiving. OMG all your reviews are negative.....how are you all still in business?

This bank is worthless. I tried to deposit my payroll check as it was paper due to it being a new account. I didn't have any access to MY MONEY until the following day. I didn't have a back card as it again was a new account. I hate this bank and i hope is goes under. Stupid rules and who are you to tell me that I can't have access to my money. Worst bank ever!!!

I messed up about 8 of my previous deposits because Key Bank apparently added an additional pop-up question AFTER the final "Submit" button on a mobile deposit, asking if I need some portion of the cash quickly or not. Why not ask that question somewhere BEFORE the Submit button? Essentially, there is now a 2-stage Submit on a deposit. And if I fail to make a selection on that pop-up question after the Submit, my deposit does NOT get submitted? What on earth?????? Thank god I still had my checks.

You know, a lot of consumers are tired of reading gibberish. Reading, reading, reading. All of these million-billion apps, banner ads, terms, marketing emails, etc. It's endless. When I see a SUBMIT button, I presume that it is the final step. And then I'm done with your app. I don't care what follows after that. I imagine others have also unwittingly failed to deposit their checks because of this highly flawed design.

Anyway, I'm done with this bank. I just changed my direct deposit with my employer back to my previous bank. Not only is Key Bank's app design insane, but the website looks prehistoric, the third party "allow" feature doesn't work when connecting brokerage accounts, customer service agents I've spoken to have been US-based but extremely cheeky, etc. And bank office hours are terrible around my area. Do you even need physical locations with such limited hours?

This bank absolutely deserves the terrible rating that it has.

We have a business account with them. Their customer support team out of Cleveland is indifferent and surly. They never answer the phones in their local branches but ask that one leaves their phone number, and they will return your call. They never do; never.

My partner inherited 29000 dollars from her aunt in US. We are in the UK. The monies were apparently sent to us on 28th August 2023. We have not received them. We asked for them to Trace and Recall as advised by our bank. It is now 19th September and this has not been done. We have no idea where our money is. We are at our wits end.

Key Bank sucks. They say they can take from 12am to 8am to post your direct deposit social security check. It should be there at 12:01 am. My check is still not there at 6am. Had to talk to a foreign country to find out if it is being deposited or not.
Not only does Citizens Bank post your direct deposit payment after midnight they also pay you your check days earlier then the regular posted day. A new feature by them. Go Citizens!

I have had my credit card with Key Bank canceled twice and blocked because of legitimate online purchases. They had the nerve to ask me if my $13 easy pay charge at QVC was fraud. They also immediately cancel and block your card if you choose to save the card in Microsoft to use for future purchases since they check to make sure the card is valid by doing a 0.00 hit on the card. I told them to leave my card blocked since this has happened twice now and is extremely inconvenient, and embarrassing when your charges are denied. Obviously, the customer service reps are not from this country when they have to ask you if the small charge to QVC is fraud. I will never use this Key Bank credit card again ever. Not worth the effort especially since there are too many other options out there. Never had this happen with any other credit card. I have a lot of open credit on my Key Bank card and do not understand their practices. Maybe they should hire people that live in the US to provide customer service so they do not have to ask if reputable companies in US are fraud.

Do not use this bank.

They closed my account because I received a check from my work and the check was returned,on top of that they add a R16 code to my bank history so now every bank can see this and is really hard to open a new checking account.

On top of that the customer service is horrible they do not treat you like a customer.

On top of that they will froze you account without a call and you will not have access to your money for around 10 days.

DO NOT TRY IT....

If I can give a zero I would if your a small business don’t use this bank if you get hacked they will not return you your money!

Terrible they just locked me out of my account without notice! and they retracted all zelle payments that we made in the last 4 months! claiming that we said it was fraud! so they messed up our reputation as well! and cannot make payments on our credit cards!

For approximately 6 years now, I have long delays or am unable to make a check deposit through my Keybank app (error of no connectivity) This is so frustrating, as I always need to drive to the nearest Keybank location (which does not have a drive up ATM) to deposit a check. I have my business checking with another Bank, and never have issues making a remote check deposit with that Bank. Every time I have reported this to Keybank, they blame it on me, for it being my home internet or cellular connectivity issue. 1st World problem, but not exactly the most up to date Bank!

Terrible bank. Even though did not consent for overdraft they are still charging it. Stay away.

Never in my life have I dealt with a more incompetent organization...customer service reps are untrained and haven't a clue what they're doing. They pass you around like a hot potato. They refuse repeated requests to speak to escalate to a manager. The 8th person I spoke to today was a manager named Brandon (I FINALLY go through to a manager) who BERATED me for accidentally calling him Braden instead of Brandon, after I had put up with over an hours worth of ongoing mistakes on the part of multiple staff members, including him. How could a bank like this possibly remain in business I ask in all sincerity??

I made a transaction with key bank with their automated phone system. After a week, the transaction did not appear on line.
I called key2, you and was told there are Muslim holidays currently and therefore, transactions are not processed!

tldr: It's a wanna be big bank that's somehow even worse than the big banks.

I opened a checking account on the website using a offer code, and it said that my application has to go through manual review. I wait about a week, and no email, no texts, no calls. I call the number and they tell me that my account has been approved. I say how do I set up online banking since I haven't received anything? They tell me that to get my account number I have to go into a branch to get my account number and that they don't really know why I haven't received any communications from them. I go to the branch and get my account number and ask about the offer for a $400 bonus. I get told that it's a targeted offer and they're not really sure why the system let me apply through that link in the first place. But they are not going to honor it. I'm closing this account once 180 days is up because there is a $25 fee if you close it within 180 days of opening it. 🤦‍♂️