I’ve recently bought my first house, and I had the absolute pleasure of dealing with Sophie Goodacre. Sophie is knowledgeable, prompt and has customer service down to a T. If you want a fast, personal... Voir plus
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Fantastic agents! Sophie worked closely with us and was quick with all information and any help we needed making the process a lot smoother and calmer! They even gave us a lovely moving in picture fra... Voir plus
L'entreprise a répondu
Keystone has been amazing, from the very start of booking viewings to the very end of completion. Sophie was amazing, she offered us some great advice and made sure the process ran soomthly throughout... Voir plus
L'entreprise a répondu
Simply the best… better than all the rest! Keystone Estate Agents provided the highest level of professionalism throughout our recent property sale. From the initial valuation from Laura we knew, wit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Keystone, we believe that selling your home should feel simple, stress-free, and expertly handled from start to finish. We work with busy, professional people who value their time and want complete confidence that every detail of their sale is being taken care of. Our clients come to us because they want an agent who goes beyond the basics. We combine exceptional marketing with genuine care — professional photography, drone footage, cinematic video tours, Matterport 3D walkthroughs, and powerful social media exposure — all designed to showcase each property at its very best. But what truly sets Keystone apart is our commitment to service and communication. Every client has a dedicated consultant providing regular updates, and our Sale Ready service ensures that searches are ordered upfront and trusted solicitors are instructed from day one. This proactive approach means our transactions move faster and more smoothly than anyone else locally. With the highest instruction-to-completion rate in the area, we’re proud to deliver results our competitors can’t match. Our clients describe us as friendly, approachable, and always one step ahead — an estate agency that genuinely cares. At Keystone, our goal is simple: to remove the stress from selling and deliver a moving experience that exceeds expectations every single time.
Coordonnées de contact
117 High Street, CH5 4DF, Connahs Quay, Royaume-Uni
- 01244 836636
- mail@keystoneestateagents.co.uk
- keystoneestateagents.co.uk
Highly recommended
I fully recommend anyone who's looking at selling to instruct Keystone.
When I first started searching for an agent I'll openly admit I was put off by their fees being higher than the average high street agent. But having a detailed chat to Laura, telling her about my circumstances and her assuring me that they could work with me to get the best result, I went with my gut and trusted that they knew their stuff!! How right I was. One of the main reasons I had faith in them was when Laura told me that as soon as the house goes up for sale they order the searches which could be back and completed within 4-6 weeks. This is incredibly beneficial as the local council timeframes are currently 3-4 months. I don't know of any other agent who offers this service.
For my property, the pictures and video were taken on 18th March. After the initial "before public" listings it was added to rightmove on 28th March.
We had a suitable offer on 15th April and completed today, 15th May. Whilst our circumstances were easier than most, no chain and cash buyer etc, I felt supported by Laura and Jill all the way through the process. At no point did I feel the need to chase them, their WhatsApp chat with me and the online portal detailing where we were at each point in the journey told me everything I needed.
So my message to anyone searching for a decent agent is, don't dismiss the agent that charges the most, look at what they can offer that could potentially save you money, stress and time in the long run.
15 mai 2026
Avis spontané
Laura has been fantastic from the…
Laura has been fantastic from the valuation of my property through to the completion of the sale. Very professional and friendly, I can’t thank Laura and the team enough, fantastic service from Jill also.I would highly recommend Keystone Estate Agents. The services and advice they offer from super quick searches to solicitor recommendations are so helpful. Thank you Keystone for smooth and efficient sale.
15 mai 2026
Avis spontané
5 Stars
I’ve recently bought my first house, and I had the absolute pleasure of dealing with Sophie Goodacre. Sophie is knowledgeable, prompt and has customer service down to a T. If you want a fast, personal and reliable estate agent, then use Keystones. Thank you Sophie!
8 mai 2026
Avis spontané
I received a brilliant service from…
I received a brilliant service from keystone,
They did all the viewings for me and kept me upto speed with the feedback,
The house sold within 2 weeks and I put that down to their superb marketing.
Thanks again
28 avril 2026
Avis spontané
Keystone has been amazing
Keystone has been amazing, from the very start of booking viewings to the very end of completion. Sophie was amazing, she offered us some great advice and made sure the process ran soomthly throughout. I would 100% reccomend Keystone for your buying needs. They were all so lovely but a big shout out to Sophie who got us into our first home so quick!
16 avril 2026
Avis spontané
Réponse de Keystone Estate Agents
Thank you for sharing this Beth—it really does mean a lot to us.
We’re so pleased to hear that your journey felt smooth from start to finish, especially with it being your first home. That early stage of booking viewings right through to completion is where having the right support makes all the difference, so it’s great to know you felt well looked after throughout.
A big thank you as well for highlighting Sophie—she’ll be absolutely made up to hear this. Helping first-time buyers get moved quickly, while keeping everything clear and under control, is exactly what we aim for.
Wishing you lots of happy memories in your new home 🏡
Fantastic agents
Fantastic agents! Sophie worked closely with us and was quick with all information and any help we needed making the process a lot smoother and calmer! They even gave us a lovely moving in picture frame with a bottle of Prosecco which really made our moving in day very special! Thankyou for all your hardworking!
2 mars 2026
Avis spontané
Réponse de Keystone Estate Agents
Thank you for such a thoughtful review—this really means a lot.
We’re so pleased to hear that everything felt smooth and calm throughout. That’s exactly what we’re aiming for, especially during what can often be quite a stressful process. Sophie will be delighted with your kind words—she takes real pride in keeping everything clear, responsive and under control from start to finish.
And I’m glad the moving day touches made a difference too—those moments matter, and it’s always nice to celebrate properly when the keys are finally in your hands.
Wishing you all the very best in your new home, and if you ever need anything in the future, we’re always here to help.
Perfect estate agents
Perfect estate agents from valuation to completion, everyone who had any involvement with our sale have gone above and beyond, and made the whole process 10x less stressful! Couldn't say a bad thing about Keystone🙌
10 avril 2026
Avis spontané
Réponse de Keystone Estate Agents
Thank you for taking the time to leave this, Kieran—we really appreciate it.
It’s great to hear that the whole journey, from valuation through to completion, felt smooth and well looked after. That’s exactly what we’re aiming for—taking as much of the pressure off you as possible and keeping everything moving behind the scenes.
I’ll make sure your kind words are shared with the whole team, as it really is a collective effort to deliver that level of service.
Wishing you all the best for what’s next, and if we can help again in the future, we’re always here.
The service from keystone was well excellent…
The service from keystone was excellent. Sophie in particular was lovely to deal with. She kept us up to date regularly and made the whole process painless.
27 mars 2026
Avis spontané
Réponse de Keystone Estate Agents
Thank you for your lovely review – we really appreciate it 😊
We’re so pleased to hear you had an excellent experience and that everything felt smooth and straightforward throughout. Keeping our clients regularly updated and making the process feel as stress-free as possible is exactly what we aim for.
I’ll be sure to pass your kind words on to Sophie – she’ll be delighted. Her communication and care for her clients really do make a difference.
Wishing you all the very best 🏡 and thank you again for choosing Keystone.
We would highly recommend Keystone they…
We would highly recommend Keystone they are very professional company and take all the pressure off you when you are moving.
If you wish you can have your searches done up front, you have a professional video and pictures of your home. They do all the viewings for you which takes all the stress away.
You are appointment a member of staff who looks after you throughout your journey. You are set up on a group WhatsApp and you are updated every time an action has been taken. This takes the stress away from having to call the office.
We would like to thank all the staff at Keystone for everything you did for us, I would especially like to thank Sophie who looked after us throughout our journey. You are very professional and nothing is too much trouble for you. Thank you very much.
Thank you KeyStone Deb & Martin Ashworth.
28 novembre 2025
Avis spontané
Réponse de Keystone Estate Agents
Thank you, Deb & Martin, for such a thoughtful and detailed review – it truly means a lot 😊
We’re delighted to hear how supported you felt throughout your move. Taking the pressure off and making the process feel as smooth and manageable as possible is exactly what we aim for, so it’s great to know that came through from start to finish.
It’s also fantastic to hear you found the Sale Ready approach, professional marketing, and accompanied viewings so helpful. Those elements are all designed to make things easier for you whilst giving your home the very best chance of success.
The WhatsApp communication and having a dedicated point of contact are things we’re really passionate about, so we’re pleased that made a real difference to your experience.
I’ll make sure your kind words are passed on to Sophie – she’ll be absolutely delighted. Her professionalism and willingness to go the extra mile are a real credit to the team.
Wishing you both all the very best for the future 🏡 and thank you again for trusting Keystone with your move.
Simply the best… better than all the rest!🎶
Simply the best… better than all the rest!
Keystone Estate Agents provided the highest level of professionalism throughout our recent property sale. From the initial valuation from Laura we knew, without a doubt, that we had made the right choice of estate agent. Every single member of Team Keystone was up to date with the ongoing process, and gave us full confidence from beginning to end. Quite simply THE BEST!Thank you Keystone!
20 février 2026
Avis spontané
Réponse de Keystone Estate Agents
Thank you, Elizabeth, for such a brilliant (and very catchy!) review – it certainly gave us a smile 🎶😊
We’re absolutely delighted to hear you felt you’d made the right choice from the very first valuation with Laura. First impressions matter, so it’s great to know that confidence carried right through the entire process.
Your comments about the whole team being up to date and working together are especially appreciated. That joined-up approach is exactly how we keep everything running smoothly and give our clients full confidence from start to finish.
“Simply the best” is a tough one to top… but we’ll certainly do our best to live up to it! Thank you again for your kind words and for trusting Keystone with your sale.
Wishing you all the very best for the future 🏡
Keystone are absolutely fantastic
Keystone are absolutely fantastic! 5 stars just isn’t enough!
If you’re looking for an estate agent that is proactive in every aspect of their job then keystone is the one for you. They never leave you in the dark about your sale and are always pushing to get the sale through as quickly and efficiently as possible.
Selling a house is a huge stress but with keystone it was a stress free smooth process from the valuation all the way through to completion, I can’t recommend keystone enough
9 janvier 2026
Avis spontané
Réponse de Keystone Estate Agents
Wow… thank you so much for taking the time to write this. Reading feedback like this genuinely means a lot to me and the whole Keystone team.
From the very first valuation appointment right through to completion, our aim is always the same – clear communication, proactive progression, and never leaving our clients wondering what’s happening next. Selling your home is a big moment, and we take that responsibility seriously.
I’m so pleased to hear that you felt it was stress-free and smooth throughout. That’s exactly what we work so hard to deliver every day here in Flintshire and the surrounding areas.
Thank you again for trusting Keystone with your sale and for such a generous recommendation – it truly is appreciated.
Ben
Réponse de Keystone Estate Agents
Thank you for your kind review.
We’re really pleased to hear you felt kept up to date at every stage of the process. Clear, proactive communication is something we place huge importance on, as it makes such a difference to how smooth and stress-free a move feels.
It was a pleasure to help, and we truly appreciate you choosing Keystone.
— The Keystone Team
Unbeatable experience
We originally went with another reputable estate agent, to sell our house, after hearing Keystones pitch. What followed was months of dawdling and sand kicking as the only strategy was adjusting price on rightmove. We received limited feedback and updates and we had to chase all the time. We had 4 viewings in about six months.
In our exhaustion we decided to change estate agent to Keystone and we couldn't have been happier with the sharp contrast. It may look like Keystone takes a higher percentage but they're also providing you with a far superior service. Prompt response to enquiries, fantastic marketing , great methods for tracking the sale, the difference was night and day. We had so many email notifications of viewings it was hard to keep up. All of these viewings ended up in numerous offers that enabled us to get far more than was quoted by our initial estate agent, we gained upwards of £10,000 thanks to Sammie and the team at Keystone.
Time is money and Keystone don't mess about when it comes to either. Couldn't recommend them more!
12 février 2026
Avis spontané
Réponse de Keystone Estate Agents
Hi Nathan,
Thank you so much for taking the time to write this. I know how frustrating and exhausting the process had been for you before coming to us, so it means a great deal that you trusted Sammie and the team to step in and take over.
Your experience highlights exactly how important proactive marketing, clear communication, and a defined strategy really are. When everything is handled properly, it creates momentum, builds buyer competition, and ultimately puts you in the strongest possible position — which is exactly what happened here.
I’m especially pleased that you not only received a far better experience, but also achieved a result over £10,000 higher than previously expected. That’s a brilliant outcome, and Sammie will be delighted to know the difference her work made.
Thank you again for your recommendation, Nathan. We truly appreciate your trust, and I wish you all the very best moving forward.
Ben Roberts
Managing Director
Keystone
Keystone amazing!
Keystone sold our property back in September 25 and we also bought our new property through them aswell. They were amazing from.start to finish. There is a reason why they are the top agents in the area. Their social media presence is second to none and all of this nowadays makes a massive difference when selling/buying your home. We were assigned Sammie along with Beth and could not fault either of them. Their communication was amazing and were so quick and efficient at getting back from queries and keeping us in the loop for every step. It made selling and moving a lot less stressful. Would definitely recommend and wouldn't hesitate to use them again.
9 décembre 2025
Avis spontané
Réponse de Keystone Estate Agents
Thank you again, Rebecca, for leaving a further review — we really do appreciate you sharing your experience on Trustpilot as well.
It was a pleasure helping you through both the sale of your previous home and the purchase of your new one. Hearing that the whole journey felt well managed and far less stressful is exactly the outcome we aim for. Our focus on high-quality marketing, strong online visibility and proactive communication is designed to make a real difference, and it’s great to know that came through for you.
Sammie and Beth will be delighted with your kind words. Keeping clients informed, responding quickly and guiding them through every stage is central to how we work, so your feedback means a great deal to the team.
Thank you for recommending Keystone so highly. We’d be more than happy to help you again in the future whenever you need us.
Excellent Service
From the very start, this Company really cared about the people they were helping.
On a particularly difficult house move because of our incompetent solicitors, Sophie did an amazing job of keeping everyone informed and up to date with the process, and was a superb intermediate between their seller and us as buyers.
Keystone really do go above and beyond in our opinion, and made a painfully slow process bearable with their friendly and professional approach.
For such a young age, Sophie is a real asset to this business and is extremely good at her job.
I would not hesitate in using Keystone if and when we sell our new home in the future.
23 janvier 2026
Avis spontané
Réponse de Keystone Estate Agents
Thank you so much, Beverley, for such a thoughtful and heartfelt review — it really means a lot to the whole team.
We’re genuinely pleased to hear that you felt cared for from the very start. When a move becomes more challenging than it should be, having clear communication and someone actively managing the process can make all the difference. Sophie will be incredibly proud to read your comments — acting as a calm, proactive link between all parties and keeping everyone informed is exactly how we help make even the slowest transactions more bearable.
Your kind words about our friendly yet professional approach perfectly reflect what we strive to deliver for buyers and sellers alike. Sophie is indeed a real asset to Keystone, and feedback like yours reinforces just how valued that level of dedication is.
Thank you again for placing your trust in Keystone. We’d be delighted to help you again in the future when the time comes to sell your home.
Sammie at keystone was so super
Sammie at keystone was so super, helpful and understanding from start to finish during my process of buying a house that keystone we’re agents for. Professionalism second to none. I wouldn’t hesitate to recommend Sammie and keystone.
12 janvier 2026
Avis spontané
Réponse de Keystone Estate Agents
Thank you, Mark, for taking the time to leave such a lovely review — we really appreciate it.
We’re delighted to hear how supported you felt throughout your purchase. Sammie will be especially pleased to know her helpful, understanding approach made such a positive difference from start to finish. Providing clear guidance, professionalism and reassurance during the buying process is exactly what we aim to deliver, particularly when helping clients feel confident and informed at every stage.
Thank you for recommending Sammie and Keystone. We wish you every happiness in your new home and would be delighted to help again in the future.
Great communication
Sammi kept us fully informed throughout the process with regular updates. She was a delight to work with.
17 décembre 2025
Avis spontané
Réponse de Keystone Estate Agents
Thank you very much Alison for taking the time to leave such a kind review.
We’re delighted to hear that Sammi kept you fully informed throughout and that her communication made the process feel straightforward and reassuring. Regular updates and a personal, supportive approach are so important to us, so it’s lovely to know that came across.
Thank you again for your trust in Keystone, and we wish you all the very best for the future.
Great service!
Sammie and Beth guided us through the whole process of moving - Dealing with both our sale and purchase, we felt secure and informed with quick and clear responses to all our questions anytime. Great service! Thanks Keystone!!
11 décembre 2025
Avis spontané
Réponse de Keystone Estate Agents
Thank you for your fantastic review.
We’re delighted to hear that Sammie and Beth were able to guide you confidently through both your sale and purchase. Keeping our clients feeling informed, secure and supported at every stage of the moving process is something we place huge importance on, so it’s lovely to hear that their clear and prompt communication made a real difference.
Thank you for trusting Keystone with your move. We wish you every happiness moving forward and truly appreciate you taking the time to share your experience.
100% recommend Keystone
Me and my husband bought our first home through keystone estate agents and would 100% recommend them. They made the whole process very easy and stress free and from our offer being accepted to completion was very straightforward and super quick. Beth was our point of contact who was so helpful and was always on hand to answer all our queries and kept us updated every step of the way, we cannot thank her enough. The lovely gift we also received on completion is such a thoughtful touch.
28 novembre 2025
Avis spontané
Réponse de Keystone Estate Agents
Thank you so much for your wonderful review, and congratulations to you both on buying your first home — such a special milestone.
I’m delighted to hear the whole journey felt smooth and stress-free. Beth, who looks after many of our buyers across Flintshire, will be thrilled to know her updates and support made things easier for you from offer right through to completion. She takes great pride in being available and keeping everyone clearly informed, so your comments mean a lot.
It’s also lovely to hear the completion gift was appreciated. Each hamper is individually put together by the team, so it’s great to know it added a thoughtful touch to the end of your move.
Thank you again for choosing Keystone and for your recommendation. Wishing you many happy years in your new home.
Ben Roberts
Managing Director
Dealing with Keystone is like family
Dealing with Keystone is like family. They operate as a team with the interest of their clients always at the forefront. They are super easy to deal with friendly but very professional. Sammie has been brilliant always dealing with my questions and queries and nothing has been to much trouble. Thank you Keystone for making the sale a breeze xxx
27 novembre 2025
Avis spontané
Réponse de Keystone Estate Agents
Thank you so much for such a heartfelt review — it really does mean a great deal to all of us here at Keystone.
We work hard to create a supportive, family-feel experience for home movers across Flintshire, so it’s lovely to hear that came through in your journey. Sammie, who is part of our sales progression team, will be absolutely thrilled with your comments. She’s dedicated to keeping clients updated, answering every question and making the whole process feel as smooth as possible, so your acknowledgement will mean a lot to her.
We’re delighted we could help make your sale a breeze, and thank you again for choosing Keystone.
Ben Roberts
Managing Director
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