A first class service starting from the call to kgm to explain our bad luck, as a stone had been thrown from the wheel of a vehicle on the motorway and hit our Motorhome windscreen cracking the sc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Took 18 months and an Ombudsman investigation to get a sensible offer on my MX5. I am quite happy to continue to ACCURATELY describe my experience with KGM. I will do this in a series of reviews. Ask... Voir plus
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I WAS TOLD TO HAVE MY WINDSCREEN FITTED BY AN ALTERNATIVE SUPPLIER AND PAY FOR IT, I WAS TOLD I WOULD BE REIMBURSED FROM MY INSURANCE COMPANY. THIS I DID AND I WAS REIMBURSED PROMPTLY WITH NO FUSS. TH... Voir plus
L'entreprise a répondu
Other companies could learn a lot from KGM I had an issue, they reached out to me & resolved without hesitation. Great communication from them, resolved super fast, exactly how an issue shoul... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Coordonnées de contact
Royaume-Uni
- kgmus.co.uk
4,0
Bien
918 avis
Demande des avis aux clients
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Very helpful staff
The claim was processed quickly and I found the staff who dealt with me efficient, very understanding and helpful in every way.
15 septembre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Smooth claims process with work completed within a month of sustaining damage
Having sustained some damage to the front passenger side of my car on Sunday 27/7 I reported my intention to claim and was then contacted by my insurers KGM Insurance on the Monday 28/7. Fortunately, my car was still driveable despite the damage I had caused. Also, there were no Third Party claims thankfully. KGM confirmed they would ask a repair company to contact me to get my car booked in. The repair company contacted me on 29/7. I sent photos of the damage so they could provide the insurers with an estimate which they did within a day or two. It took the insurers about a week to authorise the claim but they were helpful when I contacted them to ask for updates. Once the work had been authorised, I booked my car in with the repairers and ensured I could have a courtesy car while the repair was happening. My car went to the repairer on 18/8 and I collected it on 21/8. The work carried out was excellent and I would recommend the repairers being Silvester Crash Repair near Ash/Pirbright in Surrey. Thanks to both KGM and Silvester Crash Repair. 13/9/2025
21 août 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
KGM are the worst underwriter in the UK…
KGM are the worst underwriter in the UK and its not even close. Genuinely terrible by every metric. I'd be shocked if they could competently make a cup of tea between them and their AMC Auto Accident Claims Ltd.
To any brokers who might be reading - you should seriously consider the reputation of the underwriters you choose to work with. Ultimately we pay the broker, not the underwriter - as such when the underwriter is terrible, it makes the broker look terrible too. After my experience with KGM, any broker who offers a KGM policy will not be getting my money.
5 septembre 2025
Avis spontané
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Professional and understanding
Phone answered promptly and politely. Calm attitude and talked me through the process professionally
Recap and asked if everything was understood and next steps covered
3 septembre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
They made what was a distressing…
They made what was a distressing situation very smooth and kept me informed regarding the repair to my vehicle
30 juin 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Claim on van
Everything is mving fast which is very important for me to get Everything delt with soon as possible with no stress
25 août 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
The team handled my incident promptly…
The team handled my incident promptly and with professionalism. I was kept well informed throughout the process and clearly understood how the vehicle damage would be managed. An excellent service from beginning to end.
20 août 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Absolutely horrific
Absolutely horrific. Poor customer service. They sent the vehicle to be repaired it came back worse than when it went. 3 months on and still no resolution ☹️
14 août 2025
Avis spontané
Réponse de KGM Insurance
We have not been able to match your review to any existing policy or claim
If your review relates to a genuine experience or policy, we would welcome the opportunity to resolve any concerns. Please contact us directly at 020 8530 7351 or complaints@kgmus.co.uk, and we will be more than happy to assist you.
Very poor performance
Very poor performance , I not recommend to anybody else, from October 2024 they can’t sorted out a small accident.
24 octobre 2024
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Pain free process
Once contacted the whole process was easy and stress free. Got a call from a local body shop to judge the repair and quickly their quote was approved. Quickly got a call back to take my car in and was offered a free courtesy car. Took 2 weeks in all but extremely happy with the outcome.
30 juin 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Motor accident 25/7/2025
I was contacted by Scott from KGM regarding an incident on 25/7/25. He explained the procedure in detail and made me feel extremely at ease. I found him to be pleasant courteous and very professional. The service was excellent and I would recommend KGM 100%
30 juillet 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Had a accident
Had a accident. KGM been excellent through the process. Very helpful, friendly and informative. Specially Jo and Cina been super during the claim to solve it. Well done KGM. I defiantly recommend them.
4 août 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Great prompt service
Great prompt service, fast turn around on repairs and easy to deal with. Parker’s repair service were amazing too!
4 août 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Kind agent who was completely…
Kind agent who was completely professional and non judgemental
25 juillet 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Everything thing was taken care of…
Everything thing was taken care of effectively and with good outcomes regarding my accident claim.
14 juillet 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Satisfied but a lot of agencies to deal with
Happy with the time it took for the claim to be settled. Although the claim process is relatively easy initially I ended up dealing with 5 different agencies to get everything up and running.
I had to deal my broker, my actual insurer, a 3rd party claim handler, the garage who was doing the repair and the car hire company. This meant a lot of duplicate conversations and sending the same information to different agencies. It also meant that they all weren’t all updated at the same time about timescales etc.
From a customer perspective it would much better to have a single point of contact that co-ordinated all the elements needed.
6 juin 2025
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Very efficient
Great company to deal with. Very helpful on the phone and organised. Very prompt inspection of my car
22 juillet 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Excellent service
Excellent service. Notified every step of the repair. Friendly yet professional staff.
10 juillet 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Communication was good
Communication was good, the vehicle was satisfactorily repaired within the promised timescale and the courtesy vehicle was to the requested specification.
15 juillet 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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