A first class service starting from the call to kgm to explain our bad luck, as a stone had been thrown from the wheel of a vehicle on the motorway and hit our Motorhome windscreen cracking the sc... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Took 18 months and an Ombudsman investigation to get a sensible offer on my MX5. I am quite happy to continue to ACCURATELY describe my experience with KGM. I will do this in a series of reviews. Ask... Voir plus
L'entreprise a répondu
I WAS TOLD TO HAVE MY WINDSCREEN FITTED BY AN ALTERNATIVE SUPPLIER AND PAY FOR IT, I WAS TOLD I WOULD BE REIMBURSED FROM MY INSURANCE COMPANY. THIS I DID AND I WAS REIMBURSED PROMPTLY WITH NO FUSS. TH... Voir plus
L'entreprise a répondu
Other companies could learn a lot from KGM I had an issue, they reached out to me & resolved without hesitation. Great communication from them, resolved super fast, exactly how an issue shoul... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Specialist Insurer with a team of UK based experts understanding the needs of our customers enabling delivery of excellent customer service.
Coordonnées de contact
Royaume-Uni
- kgmus.co.uk
4,0
Bien
918 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Very helpful
Very helpful. Clear and concise explanations of everything about the claim.
6 novembre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Nickie Wythe a massive 5 stars!!
I had a vehicle stolen from my home, which was a rather stressful situation! At first i struggled to get much traction with KGM in regards to my claim, but after calling several times I was lucky enough to be put through to Nickie Wythe, Nickie is the only reason I am leaving a 5 star review, she could tell I was getting a little frustrated with the situation, so Nickie took it upon herself to own said situation and went above and beyond to see my claim to its conclusion, she gave me regular updates and chased the relevant departments on my behalf. If only KGM / the service industry in general had more Nickie’s life would be a lot simpler !! Pay rise and promotion needed!!
24 octobre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Worse insurance ever 10 weeks to…
Worse insurance ever 10 weeks to settle? Derogatory offer,felt bullied,market value for car ,yet same car same as mine ,not as many features made £61000 there value considerably less,1st total loss,2nd repair,then back to total loss,car went from 11k salvageable worth to 15k,offer still short,always threatening to collect the car,which I said no till it’s settled! Then storage costs down to me🤔 but it was Kim that caused delays no reply to emails had to call to get any response,DREADFUL Company
22 octobre 2025
Avis spontané
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Really simple process
Really simple process. Had a conversation with a handler and that was the last I heard. It just all happened behind the scenes quietly and efficiently. Very impressed.
5 septembre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Welcoming
Welcoming, friendly, kepted us informed of progress, met our timetable. Car was returned with job done to high standard and properly washed.
27 septembre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Very easy to deal with and made the…
Very easy to deal with and made the claims process a no stress procedure. They acted promptly and efficiently.
20 août 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
During the whole process
During the whole process, I only received about two calls (six months) and always had to call you. This accident was not my fault and yet you wouldn’t insure me on renewal. If this is the normal course of events for a non fault claim, it is ridiculous!!
17 avril 2025
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service.
Having reviewed the claim, we seem to have dealt with your damage claim proactively and I hope that your frustration is with the third party insurers, who took so long to accept blame, a frustration we share, having waited so long for our monies back.
We will review communication, you should not have had to call us and see what we can do to improve the process.
Thanks again for your feedback, this is really useful.
Regards
KGM Underwriting Services
The company was easy to contact and a…
The company was easy to contact and a quick response on repairing my vehicle
5 août 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Prompt
Prompt. Clear explanation of what happens. Excellent repair work done by a friendly group of experts. Overall excellent.
3 octobre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
100% Exvellant service
Experience was great very swift response, efficient all.work done was completed very prompt beyond expectations, gave great support updated every step of the way 100% excellant aervice
8 septembre 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Great all round service from all
Absolutely from start to finish the service was excellent.
Our claim was dealt with swiftly and professionally.
The coach works company that the insurance use were brilliant and done an amazing job.
They were friendly and professional.
They picked up the van and returned it.
They kept in touch as to the progress of the repair, and on retuning the vehicle it was like new. We are pleased with both KGM and the company they use for repairs. Thank you kindly.
22 juillet 2025
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Slow response & undervalue claims
This company will write off vehicles and offer settlements that are severely under valued and claim this is based on engineer reports.
You are of course by law allowed to see such reports, even if you need to make a Data Subject Access Request under the Data Protection Act.
So far they have failed to comply to such a request and the only reason my vehicle is 'lower than market value' is due to the damage that the claim is for.
Absolutely rediculous. These people are con-artists and you would be far better giving them a wide berth.
They are also slow to respond, this now being 6 months I've been with the vehicle, a fix, a resolution or anything near the price the vehicle is worth and was insured with them for.
17 septembre 2025
Avis spontané
Réponse de KGM Insurance
Thank you for your feedback. At KGM we welcome the opportunity to put things right for you and always strive to deliver outstanding service. If you would like to tell us more about your situation which you have highlighted in your review please contact our complaints team on 020 8530 7351 or complaints@kgmus.co.uk
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
Réponse de KGM Insurance
Thank you for your feedback, it’s always great to hear when we are getting it right/meeting the high standards we strive for. We hope to continue to support you as a customer in the future.
Thanks again
KGM Underwriting Services
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