The sun shade that we received in our order was perfect for our space! It was clean, very sturdy and seems to be a very high quality construction. It has held up very well through several storms alre... Voir plus
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I wanted to say a big thank you to Kgorge for exceeding my expectations which is very rare these days. From my first email with lots of questions and need for special sizing, to their final emai... Voir plus
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Fast delivery and great material, but narrow shape taper I recently ordered an offset triangle sun shade, and I was very impressed by the turnaround time—it was produced and shipped in record time... Voir plus
Beautiful and functional curtains. Not only do they add a touch of class to our screened-in porch, but they block the strong afternoon sun and they help keep rain out. I also want to mention that I h... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
KGorge is an outdoor living brand specializing in custom shade solutions designed to make outdoor spaces more comfortable, functional, and enjoyable. Our core products include custom sun shade sails, outdoor curtains and installation hardware, with a strong focus on made-to-measure solutions for patios, decks, pools, gardens, and other residential or commercial outdoor spaces. With flexible customization in size, shape, color, fabric, and installation options, KGorge helps customers find practical shade solutions for both standard and unique outdoor environments. We are committed to combining reliable quality, thoughtful design, and personalized customer support to help customers create outdoor spaces that truly fit their needs.
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4,1
Bien
461 avis
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A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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DO NOT BUY
DO NOT BUY! Kgorge is not a reputable company. They made a mistake on the order, and sent something different than ordered. Extremely poor customer service, and would not rectify the issue. Never buy from Kgorge, you will lose your money. I wish I could put 0 stars.
14 juin 2023
Avis spontané
Réponse de KGORGE
Dear customer,
Really sorry for the inconvenience.
I have not found your order with this name.
Could you please let me know your order number or address left on your order or your order e-amil?
Although we did carefully check the order and the package to make sure everything was in a good condition before shipping out, we are still very sorry for the trouble that has brought to you.
Is that possible to bother you taking some pictures which can show this problem specifically and send them to us with mail? Or a video?
We'll send you a solution after verification. Please don't worry.
Look forward to your early reply.
Have a nice day!
Best regards,
Kgorge.com
SCAM company. Shop elsewhere.
I ordered a sun shade on May 18th. With no information about shipping except that it is “free” I assumed it would be a week or two before arriving. After two weeks I reached out to them via email. They responded with “it’s been busy so it will take a while to arrive”. I asked for tracking info and a delivery company, with no response. It is now June 14th and still no response. After three weeks I sent another email demanding my product or a refund, and they asked for a few more days. Still with no defined shipping info. SCAM. I’m going to buy another sun shade and if the one from KGORGE comes, I’ll be surprised.
18 mai 2023
Avis spontané
Réponse de KGORGE
Dear customer,
Really sorry for the inconvenience.
Because international express may affect the speed of delivery of goods due to uncertain factors such as weather.
But I have urged our logistics staff for you, your order is in transit now and we will set your order as priority delivery.
Please don't worry, it will delivered soon, please wait patiently.
And we have emailed you about the shipping status of your package and our apologies and some compensation.
Look forward to your early reply.
Have a nice day!
Best regards,
Kgorge.com
I actually ordered the wrong color
I actually ordered the wrong color, my mistake but was told to keep them "cuz" it was too difficult to return them. Really? There is no return policy. I admitted my error and just want to exchange them, but apparently that's not their policy. Not at all satisfied and will let others know not to order from KGeorge.
12 juin 2023
Avis spontané
Réponse de KGORGE
Dear customer,
Thank you for your support and sorry for the inconvenience.
That is only a suggestion, you can consider it.
But if you insist on a refund or exchange, we also can agree to your request.
We have also provided you with a return address by mail.
And we will provide you with information according to the corresponding rules.
Please refer to our return policy: https://kgorge.com/pages/return-refund-policy
Look forward to your early reply with mail.
Best regards,
Kgorge.com
Fast delivery
Fast delivery. Curtains were perfect. Right color, length and great fabric. Perfect fit. This is my second purchase and I’m very happy with the quality of the curtains I received.
1 juin 2023
Avis spontané
Outdoor curtains
The color, fabric, and tiebacks were as described and of excellent quality. I would recommend this seller to anyone.
5 mai 2023
High Quality
KGEORGE is the best. Great customer service and high quality products!
30 avril 2023
Avis spontané
Réponse de KGORGE
Dear customer,
Thank you for your support and sorry for the inconvenience.
We send the product exactly according to your request, there is no problem with the product.
And your order has exceeded the returnable time.
Please refer to our returns policy: https://kgorge.com/pages/return-refund-policy
According to our return policy, this situation is not allowed to return.
*Remorse return requests made after 14 days of receiving the product will NOT be accepted.
We also send you a mail about it and wait for your reply.
Have a nice day!
Best regards,
Kgorge.com
The tarp was great
The tarp was great - good seams, edge reinforcing seems solid, good color. We will see how it holds up over the summer and Fall
3 mai 2023
Excellent service
Excellent service. Responded to questions immediately and I felt confident in my order. Received shipment in more than adequate time and was not disappointed in the quality. Wish all company’s were as accommodating .
3 mai 2023
Very nice
Curtains arrived and are just what we wanted. Like the canvas and the light that passes though. (white) had gray before and were just too dark.
26 mai 2023
Avis spontané
Completely satisfied with order.
Order was delivered in a timely manner. The fabric is amazing and looks great. Used them outside and they look elegant. Definitely pleased.
18 mai 2023
Avis spontané
Great Quality, Good Cost
This was my second order for this curtains. My first is not up and was for an outdoor covered deck. This set is being used at our business in our bridal suite area and we love them. They came two days after being ordered. The quality is good. You cannot see through them so it provided the privacy we were looking for. We will be ordering more.
17 avril 2023
Avis spontané
mocha curtains
I ordered 4 curtains 100x108 in color mocha. They are all the exact same length, which was one thing I was worried about. I didn’t wash them since they will be hung outside; I did get them ironed though, and the water from the iron ran off them so easily. Fairly priced, exactly as pictured.
Arrived in a few packages a couple days apart, so if that happens with your order, do to worry. One of them was a the wrong size, but the issues was resolved hassle free, and I got the right size curtain very quickly.
12 mai 2023
Avis spontané
I wish that I would have read the…
I wish that I would have read the reviews before i ordered my curtains. Customer service is nonexistant.
10 mai 2023
Avis spontané
Réponse de KGORGE
Dear customer,
Thanks for your support and sorry for the inconvenience.
Could you pls tell us what's worry with your order?
Sorry I have not found your order with the name Barb Smith.
You can contact our phone customer service : TEL: +1（469）277-6821 Phone Service hours:9am-6pm CST.
Or send the mail to: service@kgorge.com
We will all deal with your problem as soon as possible.
Have a nice day!
Best regards,
Kara
I have called and emailed to…
I have called and emailed to return/exchange the shade that I purchased and no answer!!
The shade is too heavy for where I wanted it to be. Please email me back so I can get the right thing.
3 avril 2023
Réponse de KGORGE
Dear customer,
Thank you for your support.
Really sorry for the inconvenience.
We're so sorry that our product did not meet your expectations.
Maybe it's because the system judged it as spam, so we haven't received your email.
Could you pls tell us when you contact us to return the order?
We will try our best to help you.
Look forward to your early reply.
Best regards,
Kara
The return policy is horrible
6 avril 2023
Réponse de KGORGE
Dear Brian,
Really sorry for the inconvenience.
*This policy is applicable to orders made after 00:00 PST, November 17th, 2022 on www.kgorge.com.
And according to the return policy of the previous version, we do not accept returns unless the product is damaged or sent wrongly.
Now is follows the latest version of the returns policy: https://www.kgorge.com/pages/return-refund-policy
You can try to update the website to check it.
*If you would like to make a remorse return after 7-14 days of receiving the product, a 20% of order value will be charged as the quality inspection and restocking fee.
*Remorse return requests made after 14 days of receiving the product will NOT be accepted.
Any questions, please feel free to contact us.
Have a nice day!
Best regards,
Kara
I never received this product
4 avril 2023
Réponse de KGORGE
Dear customer,
Thank you for your review and support.
Really sorry for the inconvenience.
But your order has been shipped out, and it has been delivered on 2023-04-10 09:51
NEW HAVEN, CT 06513, Your express has been delivered (In/at mailbox)
Here is the tracking information:
Tracking link: https://t.17track.net/en#nums=SF6043586520330
Could you please ask your family or neighbors if they have been signed it for you first?
And please check if it is in your PO Box.
If not, could you please ask the local postal office?
Any questions, please feel free to contact us.
Have a nice day!
Best regards,
Kara
Curtains are beautiful!!!
Curtains are beautiful, love the fabric and the color (mocha). I am 100% happy with the quality and the timeliness of the order.
26 avril 2023
Avis spontané
I ordered curtains 2 weeks ago
I ordered curtains 2 weeks ago. Haven’t heard when shipping. Tried to call. No answer. Emailed. No response. Customer service is non existent.
They sure take your money fast.
18 avril 2023
Avis spontané
Réponse de KGORGE
Dear customer,
Thanks for your support and sorry for the inconvenience.
Could you pls tell us your order number？
We can't find your order and e-mail accord your this name Dee.
And we usually respond to all emails we receive.
If you do not get a reply from us, it may be that the system judges it as spam, so we will not receive your email.
Pls don't worry, we will try our best to help you.
Look forward to your reply.
Best regards,
Kara
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