Beste Vorhang denn ich je hatte . Es wurde perfekt gerechnet und so professionelle Arbeit . Besser geht nicht. Qualität top meine Freunde Nachbaren sind so begeistert .
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The has been an easy and wonderful experience. Liane the Customer Service Specialist pretty much walked me through everything and even caught an error I made before the curtains were made. I absol... Voir plus
L'entreprise a répondu
Expensive for a low quality product! I purchased the Oxford Thermal Insulated & Soundproof Custom Door Curtain. Spent $244 for nothing more than a sheet. The Hues is unwilling to refund my order ci... Voir plus
L'entreprise a répondu
I’m extremely pleased with my curtains from The Hues. I chose the Kensington 100% Blackout curtains in Terracotta with a Double French Pinch Pleat header, and they look wonderful in my living room... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
TheHues is deeply committed to enhancing customer satisfaction and experience, from the quality of their customizable home décor products to their exceptional customer care, valuing the insights of everyone to refine and improve their offerings continuously.
Coordonnées de contact
150 Rivers Edge Dr apt. 357, 02155, Boston, MA, Etats-Unis
- +1 (415) 907-7439
- support@thehues.com
- thehues.com
4,4
Excellent
37 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good quality fabric
Good quality fabric. Not as sound proofing as I would have liked, but it does darken the room. I’d buy this curtain again.
28 juillet 2026
Réponse de TheHues
Thank you for sharing your experience. We’re glad you’re happy with the fabric quality and room-darkening effect, and we appreciate your feedback on the sound reduction as well. It means a lot to hear that you’d choose our curtains again!
Great service and product
Great service, beautiful product. Quickly made and shipped, and exactly as ordered. Thank you!
28 juillet 2026
Beste Vorhang denn ich je hatte
Beste Vorhang denn ich je hatte . Es wurde perfekt gerechnet und so professionelle Arbeit . Besser geht nicht. Qualität top meine Freunde Nachbaren sind so begeistert .
8 août 2026
Avis spontané
Was perfect fit to my door I needed
Was perfect fit to my door I needed, love how they customized it for me. Great product, quality, and service
23 juillet 2026
Avis spontané
Réponse de TheHues
Hi James, Thank you for taking the time to share your experience!
We're so glad to hear the custom curtains were a perfect fit for your door and that you're happy with the quality and service. Your support means a lot to us, and we truly appreciate you choosing TheHues.
Liane was amazing
Liane was amazing. She answered all of our questions and guided us where we needed to go. Thank you Liane
6 juillet 2026
Avis spontané
Réponse de TheHues
Thank you for sharing your experience!
We’re so glad to hear that Liane was able to guide you through the process and help answer your questions. We know choosing custom window treatments can involve many details, and we’re happy to have made the journey easier for you.
We’ll be sure to share your kind words with Liane. Thank you again for choosing TheHues!
TheHues Team
The entire experience was great
The entire experience was great! I was deciding between different colors and curtain lengths. The customer service team went above and beyond - I sent them a picture of the room and they did a whole visualization for me, and assisted in the sizing of the curtains. The curtains arrived promptly, are beautiful, and fit perfectly! I highly recommend the Hues for curtains and received amazing customer service!
29 mai 2026
Avis spontané
Réponse de TheHues
Thank you for your wonderful review, Megan!
We’re absolutely delighted to hear how happy you are with your curtains and your experience with TheHues. Helping customers find the perfect fabric, color, and sizing is one of our favorite parts of what we do, so we’re especially glad the visualization and design assistance were helpful in bringing your vision to life.
Thank you for trusting us with your home and for taking the time to share your experience. We hope you enjoy your beautiful new curtains for many years to come!
Warm regards,
TheHues Team
Impressed With Customer Service & Quality of Curtains …
The has been an easy and wonderful experience. Liane the Customer Service Specialist pretty much walked me through everything and even caught an error I made before the curtains were made.
I absolutely love the curtains. The quality of the fabric and labor put into making them is beyond what I expected.
They look beautiful in my small speakeasy.
I'd highly recommend The Hues.
15 mai 2026
Avis spontané
Réponse de TheHues
Hi France, Thank you for your wonderful review!
We’re thrilled to hear that you had such a positive experience with TheHues. We’ll be sure to share your kind words with Liane — she’ll be delighted to know her support made the process easier and helped catch an important detail before production.
It means so much to hear that the curtains exceeded your expectations in both quality and craftsmanship. We’re especially happy to know they look beautiful in your speakeasy — what a unique and special space!
Thank you again for choosing TheHues and for recommending us. We truly appreciate your support and hope to serve you again in the future.
Warm regards,
TheHues Team
Made it right quickly :) Thanks
I think a company's trustworthiness is best evaluated when something goes wrong. In this case the curtains sent were the wrong size. Since they were too big instead of too small, I offered to have a local tailor cut them down, but turned out their machines couldn't handle the fabric. So they are remaking and sending again. Very grateful for the solution even though I know it was costly for them. Will prioritize ordering from this company again. Also, the curtains are lovely.
23 juin 2026
Avis spontané
Réponse de TheHues
Thank you so much, Patricia! We truly appreciate your understanding and kindness. We’re sorry for the sizing issue, but we’re glad we could make it right quickly. It means a lot to hear that you love the curtains and would choose TheHues again.
The rod in beech wood that I purchased…
The rod in beech wood that I purchased is a beautiful addition to my home. I’m very pleased with the look and quality. I couldn’t find this style anywhere except at the hues.
23 juin 2026
Avis spontané
Réponse de TheHues
Hi Sarah,
Thank you so much for your kind review!
It means a lot to us that you appreciate both the design and quality — and we’re especially happy that you found a style with TheHues that you couldn’t find elsewhere. We will continue to develop thoughtfully designed, unique, and high-quality products, and we always welcome any suggestions or inspiration from our valued customers.
Thank you again for your trust and support!
TheHues Team
Excellent Curtains, Excellent Customer Service
Excellent customer service with lightening quick response times. The curtains are perfect, professional, and elegant. Definitely recommend The Hues to anyone looking for high-quality curtains.
9 juin 2026
Avis spontané
Réponse de TheHues
Thank you for your lovely review, Sarah!
We’re delighted to hear that you’re pleased with the look and quality of your beech wood rod. It means a lot to know that you found a style you couldn’t find elsewhere and that it’s become a beautiful addition to your home.
Thank you for choosing TheHues and for sharing your experience!
TheHues Team
Highly recommend
I was searching everywhere for curtain ties for my outdoor curtains on my patio. I finally found what I was looking for on The Hues. The ordering process was super easy and the ties came very fast. They looked exactly like what was in the photo and the quality was even better than I could have imagined. We hung them up and look great and we are very pleased. I highly recommend this website to anyone searching for curtains or ties.
1 juin 2026
Avis spontané
Réponse de TheHues
Hi Stacey,
Thank you so much for your wonderful review!
We’re thrilled to hear that you found exactly what you were looking for and that the curtain ties arrived quickly and exceeded your expectations. It’s great to know they look beautiful on your patio and completed your outdoor space perfectly.
Thank you for your recommendation and for choosing TheHues. We truly appreciate your support!
TheHues Team
I’m extremely pleased with my curtains…
I’m extremely pleased with my curtains from The Hues. I chose the Kensington 100% Blackout curtains in Terracotta with a Double French Pinch Pleat header, and they look wonderful in my living room.
The colour is gorgeous and exactly what I was hoping for and the quality feels great. They hang beautifully and do a brilliant job of blocking out light. The whole process was straightforward and the finished curtains have completely transformed the space.
Would 100% recommend!
4 mai 2026
Avis spontané
Réponse de TheHues
Thank you so much for your kind review and support! We're delighted to hear that you had a great experience with TheHues and our Kensington curtains. We hope to be part of your home again in the future!
MILO Curtains
I ordered three different sets of the MILO curtains and was *so* pleased with all of them. The fabric is great quality and the colours were accurate, which I really appreciate! The curtains all look fantastic in our home. Would 100% recommend TheHues!
25 mai 2026
Avis spontané
Réponse de TheHues
Hi Desiree,
Thank you so much for your wonderful feedback! We’re thrilled to hear that all three MILO curtain sets worked beautifully in your home and that you were happy with both the fabric quality and color accuracy.
Your recommendation truly means a lot to us — thank you again for choosing TheHues! 🤍
They were great
They were great. Communicated well, product arrived in good amount of time and the drapery panels look amazing.
11 mai 2026
Avis spontané
Réponse de TheHues
Dear Customer, Thank you for your wonderful review!
We’re delighted to hear that you’re happy with the drapery panels and your overall experience with us. We truly appreciate your support and hope to serve you again in the future.
Sincerely,
TheHues Team
Expensive for a low quality product
Expensive for a low quality product! I purchased the Oxford Thermal Insulated & Soundproof Custom Door Curtain. Spent $244 for nothing more than a sheet. The Hues is unwilling to refund my order citing that it is "custom". This low quality material was cut from a roll of fabric and shipped directly from China.
Update - It was not "mutual". More like take it or leave it. TheHues only refunded half. Still very expensive for the quality. Buyer beware.
8 avril 2026
Avis spontané
Réponse de TheHues
Dear Customer,
We’re very sorry to hear that the product did not meet your expectations.
The Oxford Thermal Insulated & Soundproof Door Curtain is a custom-made product manufactured according to the specifications, material composition, and thickness information listed on our website at the time of ordering. We truly appreciate your feedback regarding the material feel and overall expectations, and suggestions like yours are valuable as we continue improving and developing future product upgrades.
At the same time, we’re glad we were able to reach a mutual resolution regarding your order and complete the refund as a gesture of goodwill and customer care.
Thank you again for sharing your experience with us. We sincerely hope there may be an opportunity to serve you better in the future.
——————————
Update:
We’re sorry there still seems to be some misunderstanding regarding the resolution process.
Our understanding at the time was that the refund arrangement had been accepted and confirmed before we proceeded with processing it. Afterward, we also attempted to follow up multiple times by both email and phone to further confirm that you were satisfied with the resolution, but unfortunately we were unable to reach you.
That said, we truly do value your feedback and would still welcome the opportunity to communicate further and better understand your concerns. Our goal has always been to work toward a fair and reasonable resolution for both sides.
Best,
TheHues Team
Good quality work, good customer service
I was looking for a slightly unusual design and TheHues were willing to supply it. The first piece was not correct but they produced a second which is perfect. Quality of work looks excellent and customer service and responsiveness has been great.
2 mars 2026
Avis spontané
Réponse de TheHues
Dear Mr Shedden,
Thank you for your kind review! We appreciate your patience while we worked to get everything just right. It means a lot to hear that you’re happy with the final result, the quality, and the support from our team.
Please feel free to reach out anytime if we can help with anything else!
Best regards,
Liane & TheHues Team
I had a very disappointing experience…
I had a very disappointing experience with TheHues. I ordered a custom blackout curtain at a premium price and what I received was extremely thin and cheaply made. It does not perform like a true blackout curtain and looks nothing like how it is presented on their website.
Customer service was frustrating and exhausting. I sent multiple photos showing how thin the fabric was and how light passes through, yet they continued to ask for more photos instead of addressing the actual quality of the product. It felt like they were more focused on protecting their process than helping a customer.
They ultimately refused a refund and hid behind their custom order policy, even though the product did not meet reasonable expectations based on their advertising.
If you are expecting a thick, high quality blackout curtain, I would think twice before ordering. The product did not match the marketing and the after sales support was extremely disappointing.
Update/Edit: they did end up giving me a refund, after posting this review.
8 février 2026
Avis spontané
Réponse de TheHues
Dear Michelle,
Thank you for taking the time to share your feedback. We aplogize that this experience left you feeling frustrated — that’s never our intention.
While the curtain panel was produced according to the selected specifications, we genuinely value your concerns and would welcome the opportunity to revisit this matter with you to see how we can bring it to a positive closure.
We will be reaching out privately to follow up.
Sincerely,
TheHues Team
Strong product, poor customer service
For a curtain company that makes their curtains in China, you pay a premium. Now, the quality is good, although ours came with pleat hook sleeves that were accidentally sewed on , so some of the sleeves didn’t work for hanging.
I urge all of you to read their return & exchange policy. For a product this expensive, you really need a stellar customer service. I admit I did not purchase a swatch prior to placing an order, but the curtain color I received was vastly different than the product site. When I asked for a refund, TheHues quickly responded saying color is not a reason to return. In a more collaborative note, I requested an exchange, in which they agreed, but said it came with a $400 fee not including shipping costs.
When someone spends $1000 on curtains, let alone any product, you expect a much better guarantee of product quality and customer service. I would advise you all to go with a more flexible, customer friendly company.
9 février 2026
Avis spontané
Réponse de TheHues
Dear Customer,
Thank you for sharing your feedback.
We understand that ordering curtains without reviewing swatches can make color selection challenging. We also recall that shortly after placing the order, you had expressed concerns about whether the tone would coordinate with your carpet, and later chose to proceed. We’re sorry to hear that the final look did not meet your expectations.
We would still welcome the opportunity to continue the conversation and explore whether there is a reasonable solution that works for you.
Regarding the pleat hook sleeves, this was not previously raised in our correspondence. We would genuinely appreciate the opportunity to review this in more detail and will be reaching out to better understand and assist.
Kind Regards,
TheHues Customer Service Team
Great shades, fantastic customer service, with room for improvement
I bought three large motorized bamboo shades for my great room. Ordering instructions were detailed and clear. The shades arrived from China well packed with no damage, but actual delivery date was two weeks later than promised. Shades are good quality. Installation requires some skill and work. Customer service was fantastic, very responsive. Customer service, however, are not the technical people and basically just a window to the manufacturer. Motorized shades are a new product for The Hues. The scant operating instructions are incomplete, confusing and conflicting. Pairing the shades with the remote took numerous exchanges of emails. Also I am still working through how the remote actually works. It's not intuitive. Customer service promised continuing help and better operating instructions. Overall I'm happy with the shades, would be happier if the operation was easier
23 octobre 2025
Avis spontané
The customer service I received in…
The customer service I received in placing my order was impeccable. I was undecided so it required a lot of back and forth communication which was great in helping me make a decision on with my purchase.
18 juillet 2025
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.