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Lisez les avis des autres

Noté 5 sur 5 étoiles

Beste Vorhang denn ich je hatte . Es wurde perfekt gerechnet und so professionelle Arbeit . Besser geht nicht. Qualität top meine Freunde Nachbaren sind so begeistert .

Noté 5 sur 5 étoiles

The has been an easy and wonderful experience. Liane the Customer Service Specialist pretty much walked me through everything and even caught an error I made before the curtains were made. I absol... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Expensive for a low quality product! I purchased the Oxford Thermal Insulated & Soundproof Custom Door Curtain. Spent $244 for nothing more than a sheet. The Hues is unwilling to refund my order ci... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m extremely pleased with my curtains from The Hues. I chose the Kensington 100% Blackout curtains in Terracotta with a Double French Pinch Pleat header, and they look wonderful in my living room... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de garnitures de portes et fenêtres

Écrit par l'entreprise

TheHues is deeply committed to enhancing customer satisfaction and experience, from the quality of their customizable home décor products to their exceptional customer care, valuing the insights of everyone to refine and improve their offerings continuously.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

37 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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4,4

Tous les avis

(37)

20 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Liane

Liane, The Hues Customer Care Specialist I worked with, was attentive and responsive to my unique curtain needs. I was seeking to cover a storage space in my office in a small New York apartment. She understood what I was looking for, helped me decide how to measure the space, what curtains to order, how much yardage, and checked in on me throughout the process.

19 août 2025
Avis spontané
Noté 5 sur 5 étoiles

The Hues provides great customer…

The Hues provides great customer service. I purchased the four layer, thermal blackout curtains because I live in Florida and the heat is outrageous in the summer. So far, they have blocked all the heat from my sliding glass doors in the bedroom. The material is beautiful, soft and the other layers are leaving my bedroom cooler. The company answered all my emails and worked with me for almost a month. Very good service.

11 juin 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent service and product

Excellent service and product. Really helpful in confirming the order. The finished curtains arrived well packaged as promised and fit perfectly. Well made curtains. Will definitely use TheHues again.

18 novembre 2024
Noté 4 sur 5 étoiles

Excellent customer service

Liane was reliable, honest and operated with integrity. I recommend her and TheHues to anyone who is looking for some great quality curtains. She took the time to answer any questions I had, and provided me with all the options available- from product design, function, quality and details such as best options and price, taking into account my budget. The quality of the 4 layer curtains and the quality of the service both surpassed my expectations. I wouldn’t hesitate to recommend, not only the company, but especially the outstanding service delivered . Pleasure from start to finish.

22 septembre 2024
Noté 3 sur 5 étoiles

Be on watch out for sample and order not matching

Be aware: Because the samples are apparently coming from a different location than the factory where the material is located, and there's not real great internal communication, it's possible to run into samples that don't match the ordered product in color. The difference can be fairly substantial. When brought to their attention, they do try to find something that more closely matches what was ordered, but there's no guarantee they will.

21 novembre 2024
Avis spontané
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Réponse de TheHues

Thank you for sharing your experience with us. We’d like to address the concerns raised regarding the color discrepancy between the velvet curtain sample and the final product.

The issue was due to a batch variation in the fabric, which unfortunately led to a mismatch between the sample provided and the curtains delivered. We acknowledge this was an oversight on our part.

Upon receiving the feedback, we promptly worked with the customer to find a solution, including offering additional fabric samples to ensure a closer match to the original request. We’re happy to report that the final solution was ultimately approved by the customer.

We have since made internal process improvements to better handle sample and product consistency moving forward.

We also appreciate the customer’s recognition of the good quality of the curtains, and we are grateful for their understanding throughout the process. We remain committed to providing quality products and excellent customer service and look forward to the opportunity to assist future customers.

Kind regards,
TheHues Customer Service Team

Noté 3 sur 5 étoiles

Curtains fabric like canvas not linen

Ordered blackout curtains. Quality not what I expected at the price point. Described as a linen feel, the fabric looks good but is quite stiff and more like canvas. Much better options out there.

15 octobre 2024
Avis spontané
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Réponse de TheHues

Dear Customer,

Thank you for your feedback. We’re sorry to hear that the fabric didn’t meet your expectations. Our goal is to provide high-quality products that align with our customers’ needs, and we appreciate your insights. We would be more than happy to further communicate with you to explore possible solutions to the issues you mentioned.

Please don’t hesitate to reach out to our customer support team at support@thehues.com.

Kind regards,
TheHues Customer Service Team

Noté 4 sur 5 étoiles

I’ve looked everywhere for…

I’ve looked everywhere for high-quality, affordable curtains, and TheHues is by far the best value I’ve found. The material feels luxurious, and the craftsmanship is superb.

20 juin 2024
Noté 5 sur 5 étoiles

Excellent blackout curtains.

I had initially ordered a set of curtains from The Hues on Amazon, but the size wasn't wide enough for my application. I contacted The Hues directly and learned that they offered a much wider range of sizes and styles. It was really easy to find what I needed on their website, and I contacted their support to verify the order. The curtains are excellent. High quality material, excellent tailoring, and definitely light and sound blocking. We have an unusually shaped window so were pleased to find what we needed (note that in the photo the Hues curtain is the lower one). Highly recommened.

21 octobre 2024
Avis spontané
Noté 5 sur 5 étoiles

Beautiful custom

I have been looking for custom drapes for so long and finally found a company that offers custom sizes and beautiful fabrics! I ordered 2 sets for my dining room and love them! The ordering process was a little touchy but they turned out amazing!

1 octobre 2024
Avis spontané
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Réponse de TheHues

Dear Jennifer,

Thank you so much for your fantastic review! We’re thrilled to hear that you loved our curtains. Your feedback motivates us to continually enhance the shopping experience, and we’re already working on ways to make it even better. We look forward to serving you again in the future.

Warm regards,
TheHues Customer Service Team

Noté 5 sur 5 étoiles

Very satisfied with this product

Very satisfied with this product. It feels very durable, the stiching is robust. This is not a cheap lightweight fabric. This is a high grade product. Rain won’t go through it. You are going to need sturdy attachment points to pull good tension in this sail. Customer service was excellent for me and assisted me with proper sizing. Make sure to include your turnbuckles into your final sizing layout so you leave room to pull proper tension. When measuring your dimensions I would recommend sizing just a few inches smaller than your final desired distance. That allows you to really tension it nicely and that will end up where you want it. I would do business with Hues again and I’ve recommended them to a few friends.

10 août 2024
Avis spontané
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Réponse de TheHues

Thank you so much for your detailed and thoughtful review! We’re thrilled to hear that you’re satisfied with our sun shade sail. We look forward to welcoming you back in the future!

Noté 3 sur 5 étoiles

Well made, wrong material

Well made, but the sail material was not what I expected (or wanted). I would have appreciated a more complete description or a sample of material.

1 mai 2024
Avis spontané
Logo de TheHues

Réponse de TheHues

Dear Customer,

Thank you for your feedback and suggestion. Unfortunately based on the information provided, we are unable to locate your exact order. We would love to better understand your situation and resolve this for you. Please reach out to our customer service team at support@thehues.com so we can assist you further.

Thank you for giving us the opportunity to improve.

Kind Regards,
TheHues Customer Service Team


Noté 5 sur 5 étoiles

I love my new curtains

I ordered their custom made curtains and I love them. They are great quality and the material looks beautiful. The colors are true to how they were shown on the website. Delivery went fairly quickly and it was overall a very good experience. I can highly recommend this company.

31 mai 2024
Avis spontané
Logo de TheHues

Réponse de TheHues

Dear Customer,

Thank you for your wonderful review! We’re thrilled to hear you love your custom-made curtains and had a great experience with us. We’ll continue to improve and hope to serve you again in the future.

Kind Regards,
TheHues Customer Service Team


Noté 5 sur 5 étoiles

Excellent service and beautiful curtains

I came to TheHues after doing an Internet search for blackout curtains and was unsure what to expect. I left impressed with both the quality of the curtains and service that I received.

We needed curtains that would extend across two banks of windows. We’ve typically gotten our curtains at the usual mall furniture stores, but they could not reasonably accommodate our needs given the width we wanted.

After I contacted customer service for TheHues to ask about placing a custom order, they took a great deal of time and asked many questions about my existing hardware, to make sure that the curtains would fit that hardware, which was different from a typical rod. I did not expect this level of detail and it was reassuring.

When everything was finalized and the order was put in, the curtains arrived surprisingly quickly (in less than two weeks in this case, including shipping from the factory). The curtains are well-made. The stitching is straight and uniform, and the fabric is soft and drapes nicely.

Throughout the process of ordering, we had the feeling of working directly with the factory, and having more options than we otherwise would. I asked for a single, very wide panel that would open and close on just one side of the windows. Impressively, I got exactly what I asked for, a single continuous sheet of fabric. Some of the other custom curtain quotes we received said that they would sew together smaller panels to get the width we needed. We had those previously and they look and drape OK, but the single sheet of fabric of these new curtains do look and drape better.

Overall, very pleased with the curtains and the service we that received.

21 juin 2024
Avis spontané
Logo de TheHues

Réponse de TheHues

Dear Customer,

Thank you for your wonderful review! We’re thrilled to hear you love your custom-made curtains and had a great experience with us. We’ll continue to improve and hope to serve you again in the future.

Kind Regards,
TheHues Customer Service Team


Noté 5 sur 5 étoiles

UVShield Triangle Shade Sail

I ordered one of the UVShield Triangle Sun Shade Sails with custom dimensions. The instructions said to provide exact measurements and TheHues would subtract 6 inches from each side to allow you to stretch it tightly. However, this didn't work and shade sail sagged too much, collecting rainwater. TheHues, after some discussion, made me a new Shade Sail with new dimensions that worked perfectly and allowed me to stretch the shade tightly. The product is great and the quality of the materials used are excellent.

16 juillet 2024
Avis spontané
Logo de TheHues

Réponse de TheHues

Dear Customer,

Thank you for your wonderful review! We’re thrilled to hear you love your custom-made sun shade sail and had a great experience with us. We’ll continue to improve and hope to serve you again in the future.

Kind Regards,
TheHues Customer Service Team


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