KHP Avis 

Fantastic estate agents. Start to finish, Brad and Julie were fantastic. Knew answers to all questions asked and nothing was too much trouble. Highly recommend

Julie at KHP was fantastic - she kept on top of the process and facilitated good communication between the various parties in the chain.

Everything was fine until the offer was accepted. They were a few minutes late for a couple of viewings but no issue with this as traffic can be a nightmare.

Was then a difficult company to deal with. There was tenants in the property (rented by KHP), was told they would be gone 1 week after sale agreed, then found out that they were due to stay for another 5 weeks. Got told different information depending on what member of staff you spoke to.

Had a surveyor spot a problem with boiler, had to press to get the current owners to fix, then when moved in found the company that KHP used had bodged it with a nut and bolt.

When we moved into the house, was left with old items around house, garden and garage including an old locked plastic cupboard with paints/chemicals in it. Meant 2 runs to the tip to clear myself. Didn't bother calling them as they were pretty unhelpful.

From day 1, noticed a musty smell at top of stairs, after having a carpet quote, we were advised that the smell may be gas. Called a plumber and found gas leak, an exposed pipe, the nut & bolt bodge and most alarmingly that several bolts on boiler needed tightening. Rang KHP next day to report and ask for copy of work carried out and also about gas safety check and the member of staff didn't show any concern or empathy for us experiencing the gas leak, instead only interested why it had taken us 3 weeks to report it. Plus the fact that I see the boiler looked ok when I viewed the house (obviously not sure what I am looking at with all my plumbing training I must have done without realising). He was adamant I had signed off the work completed as satisfactory.

I was so annoyed I ended up swearing at the staff member (wrong to lose my cool I know) was greeted to an offer to come to the office and sort it out like men.... No issue with staff member being offended with my attitude, I'd be more concerned as a manager of an estate agents that if a staff member is sworn at, that they want a fight.... Needs some training there I feel and probably some immaturity due to age being the reason for the poor attitude.

After asking for a manager several times on the call, I was eventually passed over to her. She then arranged for the info to be provided.

All I actually wanted was for the member of staff so show a little concern that a property that they had just sold, now appears to have a gas leak and several bolts on the boiler system were not tight. Some empathy and concern for safety would have gone a long way. My frustration at the start of the call was for the plumbing companies that did the gas safety check and the bodged repairs, I just simply wanted help obtaining the info, but the staff members attitude just made the situation worse which never needed to happen.

No wonder that Estate agents get the reputation they do.

This was my 2nd house move in 10 years and by far the most stressful and dealing with people who just want your money. My previous house sale with a competitor in Dartford was a pleasant experience and they actually gave me free advice before moving this time around.

Waiting to get 5 minutes now to speak to the Area Manager Nick. Dealt with him previously to arrange a qualified surveyor to inspect the property and he was great. This was after the normal office staff were unable (not willing???) to help a customer to do the survey at 8am. Somehow Nick managed this with no issues. Shame he is not full time in the office as I feel the issues we experienced would not have happened.

I'm not the kind who normally writes reviews but I want the World to know how some of these big property giants in the market treat you. I have written this with a lot of frustration & anger. Couple of weeks back KHP Country Homes booked me in to view 5 properties in Snodland after seeing my AIP and it was approximately 15 mins for each viewing back to back. Due to COVID they advised us not to bring our 8 year old. And they agreed once we finalise to put an offer on one of the properties they will arrange for second viewing for my son. Post viewing there was one property which we loved to offer and we put an offer. However in the meantime there was a change in the deposit for the property for non ILR s/British from 10% to 15%. I informed that I have money to get back from Home country and will arrange it in a couple of days as my Father would be sending a gift transfer. In the meantime I requested them to arrange for a second viewing as my son has not seen the property. Well, they said you arrange the rest 5% and then we will arrange the viewing. Couple of days later I called and they kept on saying due to COVID we can't allow a child. I further more requested to talk to the Manager called Nick, whose behaviour was very rude and awkward and he said you can show the 15% and then we do the paperwork and then only the 2nd viewing will be possible.
Does anyone make a decision by seeing a house in 10mins and invest 350,000 pounds? It was our family home and doesn't my son want to see the property? Is it really about the money or is it a discrimination that I'm a foreigner? He was so adamant in not showing the property and was literally shouting into my ears. "Show the money and then i will arrange the viewing". This is very contradicting... COIVD goes off as soon as I show my funds? Wow!
I really want these people, esp. Nick to be fired! Absolutely no traits of a Manager!!
Feel like suing these people for violating GDPR!!! Pathetic Customer Service!!!!!

India has given me a gold service, she is amazing with the service she provides. Melissa Selling

We were absolutely delighted with the service, support and professionalism we received from the staff at KHP during the sale of our house in these challenging times.
It was only a few days after the initial valuation and marketing of our property the Covid-19 lockdown began. So things were put on hold for a short period, but we still received regular updates from KHP concerning any interest in the property.
But as soon as the lockdown was lifted, Brad arranged for several potential buyers to view the house. It was with one of these initial viewers that he expertly negotiated an offer from that was acceptable to us.
The whole process of the sale went extremely quickly and very smoothly, thanks to the exceptional work of the team at KHP. From contacting solicitors and negotiating timescales, Julie kept us and the buyer informed every step of the way during the progression of the sale.
With the sale now completed, we cannot recommend KHP highly enough and would urge anyone to use them. The entire team deserve our thanks.

We have recently purchased a property through KHP and the advice and service from start to finish was excellent. Jack, Julie and Be were all very knowledgeable and acted in a very professional manner and were quick to answer any questions we had during the process. We would definitely recommend.

We are extremely pleased with KHP and their very professional approach to dealing with both the sale of our property and the purchase of our new home.
In particular Julie, Be and Jack deserve a great deal of credit.
Our move happened at a very difficult time, following the Coronavirus pandemic, eight weeks after we had agreed offers. However, I always felt that Kings Hill Property put our needs first.
I would certainly not hesitate recommending them to anyone, if they would looking to move home.

I've really struggled with letting agents in the past, and have always felt unimportant, and that they had better things to do. India from KHP has been incredible, she helped me find an incredible home - however, unfortunately the landlord (for whatever reason) had to end my tenancy early. It was quite distressing for me, as I loved where I was - but India even emailed me late on New Years Eve with a lovely property, not yet on the market 5 doors down. It wasn't for me in the end, but the thought was there and she even pre-warned me it might be too small - but I really appreciated the honesty and being thought about.

With a deadline of moving out getting tighter and tighter, other letting agents were taking days to get back to me, were not flexible with viewings, and I found a property popped up and was so glad it was with KHP! I was struggling to fit a viewing in, but India thought outside the box and got me in the next day. I saw the property and signed up within minutes.

India and her team have all been amazing, through the first property I rented and then helping me with another home. They have all been efficient, friendly and I could not recommend them enough.

Exceptional service from Louise at KHP Snodland.

We were originally with another estate agent who were very nice but very old school. They didn't really get things moving resulting in a chain falling through. As Louise was selling the house we were buying, we already had experience of Louise trying very hard to move the chain forward for us all. We instructed Louise to try and re-sell our house for us and within a couple of weeks and with some 'outside the box' thinking and solutions from both Nick and Louise we had another complete chain in place and finally moved just before Christmas.

Having experienced a few Estate Agents through our journey, if I ever needed an Estate Agent again, KHP would definitely be my first option. I highly recommend them.

Louise and nick at kings hill properties were absolutely amazing. We had many ups and downs selling our house with many chains falling through. They were both so helpful,constantly updating us and constantly doing everything they could to get our chain complete. We are now sold and it’s all thanks to their amazing service! Thank you khp snodland branch!!!lucy

I must say that KHP is a great company very timely with request and the staff is always professional and courteous I would recommend them to anyone who need a good properties

Be and her team have been professional but caring throughout the sale of our current home on Kings Hill. I would highly recommend KHP. I work in a similar field dealing with estate agents on a daily basis and I can honestly say that the team have been more responsive and proactive than any estate agent I have ever dealt with. Special mention for Julie who we feel has gone the extra mile to keep us informed on the progress of our sale and ensuring we exchanged smoothly.

I have dealt with Kings Hill Properties for nearly 8 years, first in managing the rental of our property which we were very happy with (thanks India and Mandy) and most recently in selling the property. KHP found us the buyer right away and they were instrumental in getting us to completion. Be and Julie kept me updated (and sane) throughout a very long and frustrating process and made sure things moved forward. Thank you so much! I can't recommend the KHP team highly enough...

Flexible, friendly but most importantly, professional. Rented a property in Kings Hill from KHP, India and Tony were an absolute delight to deal with from start to finish. Highly recommended and will of course use them again in the future!

Great service from India, Fast, Informative and very helpful.

After six months with another Estate Agent in Snodland with no offers on my Mother’s house in Snodland or any feedback from them I decided to contact KHP.

The details and photographs were so much better and every week I received a telephone call to update me what was going on. Within a month I had a Buyer - fantastic news.

I would like to thank Louise, Adam, Tracie and Nick for all their hard work, chasing solicitors for updates which I was notified every step of the way.

I would most definitely recommend KHP to anyone looking to buy or sell their property. The personal service you receive is outstanding.

Thanks for all our hard work.

After nearly four and half years on the market I'd nearly given up hope of finding a buyer. I had tried other estate agents in Snodland but they couldn't get me a sale.

Then KHP opened up a branch in Snodland. So I thought I give it one more go, I had heard through friends that they were good but never got round to contacting them until they moved into the High Street.

I phoned them and spoke to Nick, area manager who is really helpful and certainly knows the market and he in came out to see me with Louise, branch manager and gave me a valuation. Within FOUR weeks they found me a buyer !!

A big thank you to Nick, Louise, Tracey and Adam at the Snodland branch who certainly go the extra mile and nothing's too much trouble.

I moved last December to another property in Snodland and if I decide to move again I will defiantly contact them again.

Totally recommend KHP because of Caroline, sales progressor. Frustrating at times, but Caroline kept all the moving parts moving! Onto completion and a new house. Thanks Caroline!

Excellent professional service by all. Communication very good and they all seemed to have their fingers on the pulse,
Caroline, sales progresser really went the extra mile with some frustrating issues!
Would heavily recommend.