Kiddirooms Avis 

After 10 weeks bed never arrived. Emails and phone calls were not responded to. I wish I had read reviews on Trustpilot, I would never have made the order. So another bed from another company has now been purchased.

Absolutely awful company bed was delivered a lot later than anticipated. Upon delivery of bed lots of small parts missing for underneath drawers that we have paid for unable to put drawers together five emails sent all ignored tried to call many times also ignore ignored avoid this company.

I ordered a bed in May - it’s still not arrived. I have sent emails back and forth but when the updated delivery dates passed and I asked for a refund, the communication ceased. It’s literally a scam so do not use this company. I will have to go through my bank now to get my money back!

If there were 0 stars, that's what I would give! This company is a massive scammer! DO NOT BUY!!!!! My son's bed never came and they're not refunding me either. As another reviewer stated, they have stopped replying to emails and have stolen the money.

As other reviews - also ordered a £500 bed in early June. They pushed the delivery back over 6 weeks and I’ve still not received it. Spoke to Mike the ‘manager’ on email - no phone number available.. but as soon as I’ve said it’s still not delivered and requested a refund stopped reply to me. Now going to have to go through my bank to try and recover the money. Would never ever use them again.

Ordered a bed in early June — never delivered. Spoke with George and Mike, but customer service was useless. Requested a refund over a month ago and still haven’t received it. They’ve now stopped replying to emails. Totally unprofessional.

SCAM! Don’t buy from them! We paid for a bed months ago that never arrived. The company stopped responding to our emails once we requested a refund. They’d previously sent lame excuses about delays and gave new timelines that they then missed repeatedly. We have to deal with it via Monzo now. STAY AWAY.

Ignore that Trustpilot has my location as US, this was in the UK.

Ordered a bed on 19th May - no bed, no refund, no communication. They barely respond to emails, and no one picks up the phone. When I do occasionally get through to someone, they can't handle the enquiry and say they have to speak to their manager and get back to me about the delivery. Not once has anyone come back to me! They have since removed their phone number from their website, by the looks of it because they are getting a high volume of calls like mine, querying where their goods are that are paid for! They just don't want to deal with it and seem to be ignoring every customer. I have no doubt that this is a scam website, thieving from people with no intention to deliver any goods. The items on their website probably don't even exist. I have reported them to The National Cyber Security Centre. Hopefully the website will be taken down.

I ordered a bed at the end of April and was initially given a series of estimated delivery dates, each followed by excuses, mainly around warehouse changes. It’s now late July, and not only do we still not have the bed, but the company has also stopped replying to my emails entirely. There’s no phone number to call, and no way to speak to a real person.

Given the volume of negative reviews and the complete lack of customer service, I’m genuinely believe this company is a scam. Extremely disappointing experience, avoid at all costs.

🚫 Avoid at all costs! This appears to be a scam. Nothing was delivered—even after waiting two full months. The seller clearly doesn’t exist.

I would leave zero if that was possible. By all means, avoid this company! I ordered 2 months ago, and they gave me 3 different delivery times, pushing back every time! I fear I will never see my order and they just took my money. I have asked for a refund, they gave me a new delivery date that was once more a lie. Customer service is a joke!

There are too many things to say about these people, I just want to advise you… stay away from ordering anything from them, don't waste your time (months)!!!

Wish I saw these reviews sooner, we placed an order last month and had a promise that we would get it this week - despite original 14 day delivery promise - I haven’t heard anything further and chased twice this week!!! Will not be using this company again and wish I could chase for a refund and order a bed for my daughter from other reliable companies!!

THIS IS A FRAUDULENT COMPANY - AVOID

Shocking. Bed wasn’t delivered couldn’t get hold of anyone. Had to report to trading standards and claim the money back from my bank.

Absolutely Appalling – AVOID AT ALL COSTS

I placed an order for a bed at the beginning of May and here we are, MONTHS later, and still no bed. The level of communication has been utterly disgraceful – vague replies, constant fobbing off, and empty promises that go nowhere. I’ve been told lie after lie about delivery dates, yet nothing ever materializes.

To make matters worse, I’ve requested a refund multiple times and have been completely ignored. They’ve taken my money and provided nothing in return. It’s theft, plain and simple.

I wish I had read the other reviews before placing an order – it seems I’m far from the only one. The exact same nightmare keeps repeating for others. Do yourself a favour and stay far away from this company. Absolute shambles. Avoid, avoid, AVOID!

The company is full of lies, I ordered a bed May 8th then got a email end of May saying the bed has been dispatched and i should receive the bed by June 6th. I have yet to receive the bed and fed up with it all, never in my whole life have i received such bad service. Please avoid this company!

Am still trying to resolve an issue with a toddler bed that I bought in January this year. After waiting several weeks longer than originally advised for delivery of the bed, upon arrival it was found that the bed had missing parts that meant we could not erect the bed. The quality of the bed was also very poor including cracks in the woods and splinters. I raised this issue in April and are yet to receive the missing parts. I have asked for a refund and to speak to the manager about the poor quality service and poor quality product, however they no longer respond to my emails. I am now going through my bank to claim a refund and am reporting them to Trading Standards.

Waited over 3 months for our baby’s floor bed and still not arrived. Luckily paid on credit card therefore money refunded and being investigated. Avoid this company at all cost.

⭐ 1 Star – Absolutely Appalling Experience – Avoid at All Costs

I ordered a double floor bed from Kiddy Shop around four weeks ago. I received an initial confirmation email, and the advertised delivery timeframe was 14 to 17 days. Once that period passed, I hadn’t received the bed or any update. I contacted them—no reply. I chased again and was told they were waiting on a manager. I waited another four days, emailed again, and got the same excuse—“still waiting for a manager.”

This carried on for another few days with no meaningful response. Eventually, I requested a refund, which they ignored on the Friday. Then, come Monday, they suddenly claimed the order was ready to ship. I replied to go ahead and ship it—again, no reply. I emailed repeatedly over the next few days asking for clarity—whether the item had been shipped or if they were refunding me—and received nothing in return.

At that point, I contacted my bank and initiated a chargeback. Only after that did Kiddy Shop reply, claiming I’d receive a refund in 2–3 days. Fortunately, my bank refunded me directly before that even happened.

The customer service is absolutely shocking. Based on my experience and the number of similar complaints online, this feels borderline scammy. They take your money and then ignore you. I would strongly advise staying away from this company. Totally unreliable, unprofessional, and unacceptable.