Kimberlybenn Avis 

AVOID AT ALL COSTS!!
1. Website suggests it’s UK based, but it’s not.
2. Delivery is shockingly slow (3 weeks).
3. Product comes from China and is poor quality.
4. You have to pay postage to China for any hope of a refund AND they have the audacity to charge a 15% restocking charge.

DO NOT BUY. Charge restocking fees and make you pay costly return fees on top. Would not recommend.

Do NOT buy from Kimberley Benn. I ordered and paid £35 for some trainers. A pair of cheap and poor quality (threads were coming undone) trainers in a completely different size (way too small) duly arrived. Having failed miserably to fulfil their side of the bargain Kimberley Benn now want me not only to pay to send the trainers back but they also want me to pay a $20 restocking fee (whatever that is). I don’t know whether the people behind all this are just terrible retailers or fraudsters. Sometimes life is just too short. I am walking away from this. I wish I had read these reviews before buying. Please do not make the same mistake that I did. Move on and buy somewhere - anywhere - else.

DO NOT BUY ANYTHING
YOU HAVE BEEN WARNED!!!!!!!!!!!!

DO NOT UNDER ANY CIRCUMSTANCES ORDER FROM THIS SITE IT IS A SCAM!! I ORDERED A PAIR OF SIZE 10 SHOES! THEY TOOK 3 WEEKS TO ARRIVE AND I RECEIVED A SIZE 8!! I HAVE EMAILED THEM MULTIPLE TIMES REGARDING THE ISSUE ASKING FOR A RETURN AND ALSO TO COMPLAIN REGARDING THE QUALITY! THEY ARE LITERALLY PLASTIC AND HAVE AREAS FALLING APART ON THEM WITH STITCHING LOOSE. THEY OFFERED TO SEND ME A NEW PAIR THE CORRECT SIZE BUT TOLD ME I MUST PAY 25 POUNDS SHIPPING FEE BECAUSE THEY COME FROM CHINA!!!! I DECLINED AND STATED I SHOULD NOT HAVE TO PAY TO CORRECT A MISTAKE THEY HAVE MADE!! THEY THEN OFFERED ME A RETURN BUT SAID ITS AT MY EXPENSE AND WILL DEDUCT A 30 POUNDS RESTOCK FEE!!! IVE ASKED FOR THE COMPLAINTS PROCEDURE TO BE TOLD THEY DONT UNDERSTAND… ITS A SCAM PLEASE PLESSE AVOID

I wish I had read the reviews before ordering from this company .Doesnt look like you are ordering from a Chinese company , dress I received doesn’t look anything like the one I ordered . Material style shocking . I won’t be conned like this again ! Very angry 😡

comfy n stylish

rly pleasantly surprised, fabric is soft n fit is flattering on me overall which i wasnt expecting

If I could give less i would. Item received 3 weeks after ordering and bares no resemblance to what I ordered. Currently in a email war trying to get a refund. They are asking me to choose a replacement and just pay shipping 🤣. What reason could I possibly have to give them more money. Absolute sham of a company. Unfortunately more of these companies are popping up with UK website addresses to scam people.
DO NOT WASTE YOUR MONEY

Very bad product and very bad customer service. The quality of the item was extremely poor, not as described on the website. The website is fake, do not buy from it. It claims to be UK based, but returns are to Asia with a high shipping fee and restocking fee of 20 dollars when returning and no guarantee they will recieve the product and refund the money. A huge scam. Please avoid.

Do not buy.
Shocking quality when you try and return they charge $20 processing fee and you have to pay for the package to go to Asia!!! Complete con

Sent cheap fake version of advertised dress. Different colours, fit and material. I wouldn’t normally buy from a provider I don’t know but was reassured by a 30 day money back guarantee. However they refuse to honour that 30 day money back guarantee, saying they will take a £20 fee from the initial £40 price paid. Do not trust company. Fake/scam.

wasnt sure what to expect but quality is better than i thought honestly for this price.

Do not use this company. The dress I ordered was too small and the fabric flimsy and poor quality. The phone number does not work and my email was returned to say that the recipient’s server was not responding.
Complete waste of money and time.

DO NOT BUY

The item I received was misdescribed and poor quality. The parcel came from the UK, yet the company insists returns must go to Asia at my cost plus a $20 restocking fee. No return address has been provided.

Their website lists three different business locations (USA, China, UK), and the product photos appear AI‑generated.

My experience suggests misleading advertising and refusal to follow UK consumer law.

wear this loads now tbh

They sent me the wrong size, then wanted to charge me postage to send the correct item. See below

we can arrange a replacement in the correct size (or even a different item if you prefer). We’ll cover the full cost of the replacement item — you’d only need to pay the shipping fee.

If you’d rather not go with a replacement, the only alternative would be to return the package to our supplier’s warehouse in Asia. Please note that in this case, the return shipping costs are at your expense, and once the package is received, a $20 restocking fee will also be deducted from the refund. Because the package goes through international shipping and customs, this process can take quite some time and carries the risk of delays or even loss. We cannot accept responsibility if the package does not arrive safely.

Crooks, don't buy from these guys whatsoever. American company, selling things from China, the item I ordered was way undersized and colour not as described. they are wanting a £20 restocking fee and a£60-£70 return shipment fee, which is complete lies as the item I purchased was £40.... for anyone else discovering how bad these guys are, you can report them to your bank and you can get your money back that way, just show your emails as proof. In the process of reporting Kimberlybenn right now...funny thing is the last company I had this kind of issue with was also American, I'm seeing a pattern. Get in contact with your bank guys they will get your money back straight away.

Material feels decent n fits well, looks like the pics honestly which is always a relief when ordering online

Do not use this company. If you need to return an item they charge you £20 to process it and say it needs to be sent to Asia!!! I’m furious they state 30 days return policy but they have no intention of anyone sending it back.