With the help of our kimkim travel agent, Shirley and our driver/tour guide, Young, we had the most incredible trip discovering many parts of Taiwan. Both went above and beyond and added personal touc... Voir plus
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Lisez les avis des autres
Michelle with KimKim did a wonderful job planning our itinerary. She was able to fine tune our desires and we ended up with the perfect trip. Even with a mid vacation hiccup with car trouble and last... Voir plus
L'entreprise a répondu
KimKim helped us book a trip to Brazil. They put together a thoughtful itinerary and we felt that we were in expert hands the entire time. We spent time in Iguacu Falls, Rio de Janiero and Petropolis.... Voir plus
I disliked the service did not book air travel and that had to be an independent transaction. It added some complications tat were not comfortable. Also, the advertised room was not available... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Book unique trips, customized to your needs, with the help of reliable local travel specialists.
Coordonnées de contact
Boulder, Etats-Unis
- 1 (833) 546-0880
- team@kimkim.com
- kimkim.com
4,6
Excellent
1 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
KimKim helped us book a trip to Brazil
KimKim helped us book a trip to Brazil. They put together a thoughtful itinerary and we felt that we were in expert hands the entire time. We spent time in Iguacu Falls, Rio de Janiero and Petropolis. It was an action packed week but it all worked out really well.
12 avril 2026
Avis spontané
Great New Zealand Trip
Michelle with KimKim did a wonderful job planning our itinerary. She was able to fine tune our desires and we ended up with the perfect trip. Even with a mid vacation hiccup with car trouble and last minute itinerary changes, she was efficient, helpful and responsive. A great experience all around!
9 février 2026
Avis spontané
Réponse : kimkim
Hi Cathy!
Thank you so much for your kind review! We’re so glad Michelle was able to fine-tune your itinerary and help create the perfect trip for you. It’s especially wonderful to hear that even with an unexpected hiccup along the way, she was responsive, efficient, and helpful in making sure everything stayed on track. We truly appreciate you sharing your experience and are so happy to hear it was a great trip all around.
Best,
The kimkim Team
With the help of our kimkim travel we had a trip we will always remember.
With the help of our kimkim travel agent, Shirley and our driver/tour guide, Young, we had the most incredible trip discovering many parts of Taiwan. Both went above and beyond and added personal touches that made our trip extra special. I would highly recommend kimkim, Shirley and Young.
25 mars 2026
Avis spontané
Réponse : kimkim
Hi Chris!
Thank you so much for your kind words! We’re delighted to hear you had such an incredible trip through Taiwan and that Shirley and Young helped make it extra special. It’s wonderful to know their care and personal touches made such a difference. We truly appreciate your recommendation and hope to help you plan another memorable adventure in the future!
Best,
The kimkim Team
Vietnam & Cambodia adventure
Our tour was excellent with planning and communication before and during our trip. It was not too busy nor too slow. We were able to make a change or two during the tour with the local guides as well. We experienced excellent hotels, drivers and guides seeing city and country sites. Food tours were great too. I highly recommend kim kim for Vietnam and Cambodia. Our tour was a little over two weeks.
20 mars 2026
Réponse : kimkim
Hi Madeline!
Thank you so much for your kind review! We’re thrilled to hear your Vietnam and Cambodia trip was so well paced and that the planning, communication, and on-the-ground support all went smoothly. It’s wonderful to know you enjoyed the hotels, drivers, guides, and food tours, and that you were able to make adjustments along the way for an even better experience. We truly appreciate your recommendation and are so glad you had such a memorable two-week journey!
Best,
The kimkim Team
Italian Birthday!
My husband and I took a trip to Italy to celebrate our 50th birthdays. Researching all of the travel sites and options was very overwhelming - until I found KimKim. The website was easy to navigate and asked all the right questions to create a trip that was uniquely us. Jessica, our travel specialist was great- she put together an amazing itinerary and was extremely helpful with changes and tweaks until it was perfect. I especially liked the level and ease of communication both before the trip through the chat and during through the app. Everything was set up beforehand - transports, trains and tours, and everything was seamless! We had an amazing trip and we will definitely be using KimKim again!
28 mars 2026
Réponse : kimkim
Hi Laurie!
Thank you so much for sharing your experience, and happy 50th birthdays! We’re so glad kimkim helped take the stress out of planning and that Jessica was able to create an Italy itinerary that felt perfectly tailored to you. It’s wonderful to hear that the communication app and seamless coordination of your transports, trains, and tours all helped make the trip so special.
We truly appreciate your kind words and are so happy you had an amazing celebration. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Kimkim is my new way to book travel!
Took their time and revised and added things until I was completely happy. Had local knowledge of the destinations and were able to guide me to what I wanted. Couldn’t recommend it enough. And the online interface, app and agendas they create for you are very organized and informative. It makes planning and executing your trip so much easier!
1 avril 2026
Avis spontané
Réponse : kimkim
Hi Tina!
Thank you so much for your kind words! We’re thrilled to hear that our team took the time to tailor everything to your preferences and that our local knowledge, planning tools, app, and trip agendas helped make the process easier and more enjoyable. Your recommendation means a lot to us. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
working with KimKIm on our journey to…
working with KimKIm on our journey to India was easy and Ravi was very helpful and gave us great advice and guidance along there way. Our 18 day trip around Mumbai and the Golden Triangle was fun and informative with great guides and drivers
10 mars 2026
Avis spontané
Réponse : kimkim
Hi Jacki!
Thank you so much for sharing your experience! We’re so glad to hear that working with Ravi was easy and helpful, and that your 18-day journey through Mumbai and the Golden Triangle was fun, informative, and filled with great guides and drivers. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
We Love Leny & her team!
Leny helped us plan our trip from the first day we contacted her. She was attentive to our requests and created an excellent itinerary that matched what we wanted to experience and where we wanted to go. During the trip, she and her team were very responsive to our needs. They even found me a Reiki master last minute for a session in Kyoto! We went to a cooking class, food tours, day trip to Mt. Koyasan and so many other wonderful tours of the different cities, towns and villages we stayed in. The hotels were perfect. The team was there for us all the time. Thanks to them, we enjoyed our Japanese adventures and have very fond memories that will last a lifetime. Thank you Leny and team!🙏🏼😻🌸❤️
5 avril 2026
Réponse : kimkim
Hi Liz!
We’re delighted to hear that Leny and her team created such a thoughtful itinerary and were able to support you every step of the way. From the cooking class and food tours to Mt. Koyasan and even arranging a last-minute Reiki session in Kyoto, it sounds like your Japan adventure was truly special.
We’re so glad the hotels, experiences, and support along the way helped create memories that will last a lifetime. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Impressed!
I had a fantastic experience with KimKim for my trip to Italy. Everything was thoughtfully planned in advance, which made the entire experience incredibly easy. All we had to do was book our flights and show up. Their team was communicative, responsive, and always available to answer questions. The app had all the details we needed, and the planning guide was especially helpful. They truly took the stress out of travel planning, and I would absolutely use them again.
5 avril 2026
Réponse : kimkim
Hi Shelly!
Thank you so much for sharing your experience! We’re thrilled to hear your trip to Italy was so easy and stress-free, and that our team’s planning, communication, and support helped everything go smoothly. It’s also wonderful to know the app and planning guide were helpful along the way.
We truly appreciate your kind words, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Leny and her Team Were Top Notch
I had no interest in being herded around on a group tour on and off buses and being told where and when to eat and shop yet needed guidance as this would have taken hundreds of hours to plan properly. Kim Kim was the perfect compromise. The trip was customized for us after an initial conversation and then a two hour zoom with Leny. We had 5 private guides in different areas each one better than the next. We were reminded each day of our next day’s plans with specific instructions if we wanted to take the train. For full day tours the guides picked us up at our hotel. The cooking class with Bob in Takayama was so great and authentic, as was the tea ceremony and the dinner with Maiko who is like a Geisha in training. We also got amazing deals on vintage designer bags in the Namba area of Okasa which is like a combination of Times Square and the San Genaro feast on steroids. We ran the gamut with a visit to Mt Koya to be in touch with our spiritual side. This was a trip of a lifetime and we could have never done it without Leny and her team. Absolute kudos to them. I cannot recommend them highly enough.
3 avril 2026
Réponse : kimkim
Hi Francine!
Thank you so much for this wonderful review! We’re thrilled to hear that your custom trip struck the perfect balance between expert guidance and the freedom to explore on your own. It’s especially great to know that Leny and her team helped create such a memorable experience, from your private guides and daily support to special moments like the cooking class in Takayama, the tea ceremony, dinner with a maiko, and your visit to Mt. Koya.
We truly appreciate your kind words and recommendation, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Kimkim is great.
This is the second time we’ve used KimKim. The use of local people makes a huge difference. Everything has been well planned and checked through with you to make certain it makes the vacation you’re looking for. They are also there through the trip in case there are questions or the need for changes. Can’t recommend them enough.
15 mars 2026
Avis spontané
Réponse : kimkim
Hi Deb!
Thank you so much for your thoughtful review and for choosing kimkim again! We’re so glad to hear that the local expertise, careful planning, and support throughout your trip helped create the kind of vacation you were looking for. Your recommendation means a lot to us, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Kimkim was awesome!
Kimkim was awesome!
I would highly recommend them. They were extremely efficient and we could get hold of them if needed any time. All the cars and drivers were on time and very courteous.
1 avril 2026
Réponse : kimkim
Hi Marlar!
Thank you so much for your kind words and recommendation! We’re thrilled to hear you had such a smooth experience and that our team was efficient, responsive, and reliable throughout your trip. It’s wonderful to know the drivers and transfers all went so well. We look forward to helping you plan more unforgettable trips in the future.
Best,
The kimkim Team
We are kimkim fans!
We have now used kimkim for three different trips… Each time the trip was carefully planned and they really listen to what we wanted to do at each place… We’re looking forward to our next trip with kimkim which will be in Morocco
8 mars 2026
Avis spontané
Réponse : kimkim
Hi Brian!
Thank you so much for your continued trust in kimkim! We’re delighted to hear that each of your trips has felt carefully planned and tailored to what you wanted to experience. We’re especially excited to hear that Morocco is next, and we look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
A trip of a lifetime
The local folks working with Kimkim were excellent. My journey to visit the originating northern India was excellently planned and elegantly executed. Amazing.
6 mars 2026
Avis spontané
Réponse : kimkim
Hi J M!
Thank you so much for your kind words! We’re thrilled to hear your journey through northern India was so well planned and smoothly executed, and that our local team helped make it such an amazing experience. We look forward to helping you plan more unforgettable trips in the future!
Best,
The kimkim Team
Mixed
I disliked the service did not book air travel and that had to be an independent transaction. It added some complications tat were not comfortable.
Also, the advertised room was not available after submitting the deposit. I knew well in advance to make a decision but it felt like a bait and switch. We had two use two different places for the stay.
I did like the Aera and it's staff.
The e mail and KIm Kim site were very good about communication, responsiveness and having all the relevant itinerary information available.
25 mars 2026
Réponse : kimkim
Hi John!
Thank you for your feedback and for sharing your experience with us. We understand it can be inconvenient to book airfare separately, as kimkim specializes in crafting in-country itineraries and accommodations rather than international flights. We’re sorry to hear about the change in your advertised room and appreciate your understanding with that adjustment.
We’re glad you enjoyed the area and staff, and that our team’s communication and online platform were helpful. Thank you for choosing kimkim and for your honest feedback—we’ll use it to keep improving.
Best,
The kimkim Team
Our fourth trip with Kim Kim and there will be more.…
Kim Kim is so easy to work with and will alter the itinerary to fit what you want to do, while providing good suggestions from their knowledge of the place you are going.
13 mars 2026
Avis spontané
Réponse : kimkim
Hi Martin!
Thank you for your kind words! We're thrilled to hear that you found kimkim easy to work with and appreciated our flexibility and local suggestions. It's our goal to make every trip personal and memorable. We look forward to helping you plan your next adventure!
Best,
The kimkim Team
Réponse : kimkim
Hi Narasimhachar!
Thank you for your wonderful feedback! We’re so happy to hear that Alirio made your trip feel special and comfortable—just like traveling with family. We appreciate you choosing kimkim and hope to help plan your next adventure soon!
Best,
The kimkim Team
Everything was taken care of and…
Everything was taken care of and everything was on time. The hotel in Panama City was great. I loved everything.
20 mars 2026
Réponse : kimkim
Hi Donna!
Thank you so much for your kind words! We're delighted to hear that everything went smoothly and you enjoyed your stay in Panama City. We're glad you loved your trip and appreciate you choosing kimkim. We hope to help you plan another amazing adventure soon!
Best,
The kimkim Team
This was the 5th trip where we've used…
This was the 5th trip where we've used KimKim. They do an outstanding job of connecting us with local tour companies that arrange the perfect travel experience.
We've looking forward to working with them on our next trip!!
21 février 2026
Avis spontané
Réponse : kimkim
Hi Judy!
Thank you so much for your continued trust and loyalty! We're thrilled to hear that you've enjoyed five amazing trips with kimkim and that our local partners have helped create memorable travel experiences each time. We look forward to working with you again on your next adventure!
Best,
The kimkim Team
Price Gouging - Doubled the cost of our trip
We were going to us KimKim for a trip to the south of France. They planned about itinerary and when we asked for a cost breakdown, they wouldn’t offer it, but they would give us a percent of what our budget was going too. Our total budget was about $13,000 and they said 39% of that was for our accommodations. That was the first red flag. Seemed really high for our hotels. Second red flag was the $600 plus service fee. I have never seen that type of fee from a travel agency.
This prompted me to see what the actual cost of our rooms and excursions was. I found out that the actual cost of this trip was about $6,000. They were doubling the cost of our trip! What they are charging is criminal and is blatant price gouging. So glad we didn’t end up booking with them. Avoid at all cost unless you want to be grossly over charged. Terrible company, essentially a scam.
20 mars 2026
Avis spontané
Réponse : kimkim
Hi Lacey!
Thank you for sharing your concerns and feedback. We’re sorry to hear about your experience and understand your frustration around pricing transparency and service fees. At kimkim, we aim to provide clear communication and value to all our travelers, and we take your comments seriously. Your input is important to us as we continually strive to improve our services and processes. If you’d like to discuss your experience further, please feel free to reach out to us directly at team@kimkim.com.
Best,
The kimkim Team
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