Kiravans Avis 

81
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Slight issues with delivery (Royal Mail Issue) Sam sorted it straight away. The T6 Single swivel base fitted dead easy! Holes aligned perfectly. Early days but the build quality seems solid.

Noté 1 sur 5 étoiles

Delivery date on Homepage 3-5 days in real multiply days and wait for shipping! Contact ist horrible! No Telephone number for Germany or Austria , No Recall! Bad contact 😏 but Money is already gone!... Voir plus

Noté 5 sur 5 étoiles

What excellent customer service! Communications with Barry before purchase was very good and after purchase to resolve an issue with Clare was also very good, great service. I recommend Kiravans, th... Voir plus

Noté 3 sur 5 étoiles

I ordered curtains for my T6 Kombi, which were delivered promptly. Good quality components however the curtains are NOT blackout as stated. They fit very well and offer 100% coverage, they're easy... Voir plus

À propos de l'entreprise

  1. Vacances & voyages

Écrit par l'entreprise

Kiravans design, make and source decent kit for your van conversion. Manufacturer of the original double seat swivel for the VW T5/T6 campervan.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

81 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

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3,7

Tous les avis

(81)

15 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Very happy with service

Very happy with service. Had to return an item it was collected and money back straight away no messing around. Would recommend this company. I have since used again. I can't fault them.

15 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Superb every time for us..

All the products I use for customer conversions that have been purchased from Kiravans have been excellent.
Curtains to swivel bases.
The service is exactly what I need for my business.
Russ
Trimporters Conversions

15 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Top marks!

Initially had a disappointing experience where the courier messed up and only delivered half the consignment and my emails to Kiravans ended up in their spam folder (and I accept some responsibility as I should've followed up with a call). However, managed to get in touch with them, and to their credit, got the missing item sent out, so top marks for turning things around!

11 février 2022
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Excellent, fast, friendly and professional service.
Top quality products at great prices

22 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Outstanding Customer Service

Most companies have a good helpful sales department. But few have a customer support to match Kiravans. I had a problem with a product I purchased from them. No fault of theirs. I sent an email which was quickly replied to despite them being busy. It was followed up by a phone call, and further emails to ensure the issue had been dealt with quickly, and and to my satisfaction. It's easy to talk the talk whilst selling, but often a different story when there's a problem. I have found the support from Kiravans to be outstanding. I will use them again and recommend them without hesitation.

10 septembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Excellent

I have just purchased a full set of curtains for my vivaro I’m fitting out as a camper van. response to stock level query very quick ordered curtains on line received next morning excellent service and quality product and communication thank you guys .

14 août 2021
Avis spontané
Noté 5 sur 5 étoiles

Curtains…

I bought a set of curtains from Kirivans for our VW transporter which we have converted to a day camper. However, because we had not stripped out the original panelling the curtains and rails all had to be adjusted. Their customer service is excellent. I'd like to thank Kayleigh for helping to sort everything out promptly and efficiently. For this reason I am awarding them 5 stars and recommending the company.

14 juillet 2021
Avis spontané
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Réponse de Kiravans

On behalf of all of us at Kiravans, we'd like to thank you for sharing this great review. We are thrilled that you enjoyed your experience and could help you out with your order. We hope to see you again soon. Best Wishes, Team Kiravans

Noté 5 sur 5 étoiles

Top notch customer service.

Bought some rain gutter, an inexpensive product, it wasn't great as the adhesive pad was poor so didnt stick properly, I didn't raise a complaint as it was just a cheap item, however, i did leave an honest product review on the item. I then received an email from Kiravans offering me a full refund which was unexpected and pleasantly surprising. As a result from this excellent customer service i was use them again.

23 mai 2021
Avis spontané
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Réponse de Kiravans

Here at Kiravans, delivering customer satisfaction is essential for us, so we are delighted that you have left us a 5 star review. We hope to hear from you again soon. Many thanks

Noté 5 sur 5 étoiles

Excellent customer service

I bought a fridge from here and when it arrived unfortunately the handle was broken. The customer service was excellent and very helpful. They replied straight away and gave regular updates while sourcing a replacement, even giving a partial refund whilst I waited for the part. Highly recommend and will definitely buy from them again.

22 mai 2021
Avis spontané
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Réponse de Kiravans

Many thanks for leaving us a review. So sorry for the inconvenience you experienced with your broken handle but glad we could resolve this for you. Best Wishes, Kiravans

Noté 5 sur 5 étoiles

Amazing customer service

Have no idea why there are negative reviews on here. My dealings with them was nothing but a pleasure. They constantly kept me updated with my order and were asking if everything was okay after I had received it. A few weeks later I needed to return something as it had a manufacturing fault and after one really helpful phone call, they sent me out a replacement and said I could keep the old one if I could get some use out of it. Absolute brilliant company to deal with!

27 février 2021
Avis spontané
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Réponse de Kiravans

Thank you for leaving us a 5 star review! We are delighted to hear about your experience and really appreciate your support.

Noté 5 sur 5 étoiles

Don’t know why there’s bad reviews? …

Don’t know why there’s bad reviews got my order next day delivery some windows and blinds for the camper excellent quality will deffo be ordering again !

24 novembre 2020
Avis spontané
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Réponse de Kiravans

Thank you for leaving us such a great review. We really appreciate it.

Noté 2 sur 5 étoiles

Can you smell that rat?

This would have been one star had they not refunded me the money and acknowledged an issue. I bought the camper thermal insulation but unfortunately there is an problem with the adhesive as this comes unstuck in hot weather. Right pain as I have to clean of the sticky residue and apply spray adhesive. My other main concern is that the review I did on their own website which is negative doesn't appear amongst the 5 stars. So, unfortunately the reviews are skewed in their favour, should have smelled a rat!

13 août 2020
Avis spontané
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Réponse de Kiravans

We would like to thank you for leaving your valuable feedback and we sincerely apologise for the experience you had. This has since been resolved with the supplier and thankfully we are back to receiving 4/5 star reviews. We would also like to reassure you that we are a customer-focussed business and it is our priority to provide quality, honesty, transparency, value and service and all reviews are published. Thank you.

Noté 1 sur 5 étoiles

Disappointing products/ non-existent customer service.

Disappointing products (passenger seat swivel crude in design, and difficult to use. Swing-out table leg came with dangerously sharp edges which punctured my expensive airbed). Customer service non-existent, with zero response to my emails.
And just look at their reply below - no effort whatsoever to address my complaint. That says it all, I suppose.

1 août 2020
Avis spontané
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Réponse de Kiravans

Thank you for sharing your feedback with us. Please be assured that this is very rare occurrence and we have since strengthened our support team who are highly rated by our customers. We want our customers to know that if they are hesitant about buying something from Kiravans, or they are simply not satisfied with their order, then they can have absolute peace of mind that they can return it, whatever the reason, for a no quibbles return and get their money back. Thanks again.

Noté 1 sur 5 étoiles

Customer Care non existent , totally unprofessional company, AVOID

I ordered an item from them 02/05/20 and received an email to confirm delivery, 06/05/20 .Due to COVID 19, I left it 5 days over the delivery date to chase my order- 11/05/20. The response by email stated the order was still pending as the payment had not been made, either transfer to an account number or phone to pay. Why had no one contacted me to state this had happened?As the order had failed last time I tried to call but no one ever answered it just said everyone was busy and leave a message. I emailed the helpline for the fourth time , asked them to call me , there was no response. I emailed again and then started ringing from 8.30 am reaching the same answer phone. I emailed again asking for a callback, they told me I must have a problem as other customers could get through. I became exasperated with their lack of care, concern and customer service and strongly advise not to purchase anything with this unprofessional company.

13 mai 2020
Avis spontané
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Réponse de Kiravans

Thank you for bringing this to our attention. We're sorry we let you down by not responding promptly and can only apologise for this. This is genuinely not a typical customer experience.... we always aim to deliver a customer-focused journey from start to end and we have boosted our customer support team to deliver this. Thank you.

Noté 5 sur 5 étoiles

Excellent after-sales customer service

I had a problem with a seal on a window. Kiravans have gone above and beyond the call to help me with this and I received a Free of Charge replacement the next day.

For their excellent after-sales customer service, I will recommend this company to anyone and will certainly buy from Kiravans in future.

18 décembre 2019
Avis spontané
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Réponse de Kiravans

Thanks for leaving us a 5 star review! You're very welcome and glad we could help.

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