Slight issues with delivery (Royal Mail Issue) Sam sorted it straight away. The T6 Single swivel base fitted dead easy! Holes aligned perfectly. Early days but the build quality seems solid.
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Delivery date on Homepage 3-5 days in real multiply days and wait for shipping! Contact ist horrible! No Telephone number for Germany or Austria , No Recall! Bad contact 😏 but Money is already gone!... Voir plus
What excellent customer service! Communications with Barry before purchase was very good and after purchase to resolve an issue with Clare was also very good, great service. I recommend Kiravans, th... Voir plus
I ordered curtains for my T6 Kombi, which were delivered promptly. Good quality components however the curtains are NOT blackout as stated. They fit very well and offer 100% coverage, they're easy... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Kiravans design, make and source decent kit for your van conversion. Manufacturer of the original double seat swivel for the VW T5/T6 campervan.
Coordonnées de contact
Cross Hills, Royaume-Uni
- 01535 661273
- help@kiravans.co.uk
- kiravans.co.uk
3,7
Moyen
81 avis
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Find any other vendor
In general any vendor can cope when things go well. It is how vendors cope when things do not go well that separates the men from the boys, IMHO.
My problem with Kiravans is not that things went wrong with my order. That is unfortunate. But it is because at no stage did they make any attempt to help rectify things. That is unforgivable IMHO, especially as it was their fault there was a problem. Especially as several times I sought their expertiese. And especially as their first email in response to my order said, “We’ll do everything we can to make you happy with our service.”
The fact of the matter is they did nothing, hence I urge you to shop elsewhere.
OK – the fuller story. I ordered Polyvision aero windows and the description included “… this set comes with pretty much everything you need … Matching black frame and black glass … ‘Blacked out’ finish for privacy ...” What I got was Polyvision grey frames, there was no tint on the acrylic, they were not the aero model, there were no instructions, there were no mounting clamps … I phoned and was requested to send an email.
My email described some of the problems that were immediately apparent and ended “I hope we can sort something out”. Their response admitted “this is completely our fault” and offered a refund. It made no attempt to get me what I ordered. It made no attempt to get me the missing bits so the items delivered could be used if I chose that option. I note the refund option is an obligation under the Consumer Rights Act of 2015 as the goods were patently not as described. My point being this was not customer service, it was legal obligation.
So I sent a second email including “… I would rather have a solution … it would be bizarre if your best offer is for me to find another vendor”.
I got no response, so I tried to escalate in a third email to Rob McC (co-founder & Director and author of “We’ll do everything...”), requesting the refund and noting “I am still trying to source qty 4 1000*500mm Polyvision aeros with fixing brackets, black frame with black privacy acrylic”. All I wanted was the goods they offered for sale on their website! I got a return label.
As I write this their website is unchanged.
On the basis that Kiravans “everything to make you happy” equates to nothing, I advise anyone reading this to, like me, find another vendor.
I got my refund 6 days after the wrong goods were delivered back to Kiravans.
13 septembre 2019
Avis spontané
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