ProofKiss Avis 

This company is a scam. Poor quality and refuse to process refund or return.

Absolute crap quality goods they purchased from Temu, stick a premium on them and import them
Be warned, their electrical and beauty products don't have the safety testing standards like we have in the UK.
Also be warned. You won't get a refund
It's a scam company.

Be warned, you won't get a refund

does anyone know how to get a refund. I paid £170 for 4 products a month ago, only one arrived and it is damaged. they are refusing to accept return despite sending pictures within 24hrs of receiving the product. I am dreading to wait to see the other three products if they ever arrive. they are thieves, take your money and give you a cheap product that probably costs less than 50 pence to make.

If I could give 0 points I would. Avoid this company at all costs.

I finally received my delivery and it had products missing. I raised a complaint to get this rectified on 20.11.24 and I'm still waiting for a resolution. All the lady Emma L keeps asking for is photo's and video's which have been sent and still nothing has been sorted. Despite me saying I want to return it I'm still waiting for the return to be processed. They sent a product with parts missing and most importantly the actual instructions to use the product. I wish I'd checked reviews before purchasing from these shysters. Avoid at all costs the company are useless!

It's also very interesting that they haven't responded to one customer who has left a bad review. Clearly and indication that they don't have a customer service department, don't believe in customer service !
A company that cared about its customers, its name and brand would respond to customers and do everything in their power to rectify any issues raised to ensure they are seen as a quality brand to work with.

Do not use these people. They state hassle free returns. I must have sent 20 emails and pictures of the products and they still haven’t provided returns address or what they call an RMA that is required to return an item. Hairdryers came with no kite marking.
Just to update a week later. They offered me. 10% refund and I could keep the products. When I declined they said they would give partial refund but the parcel had to arrive back in china within 6 days or they wouldn’t refund anything.

Absolutely useless company,
It reads kissproof on website yet proofkiss on here.
I haven't received my order which was over a month ago , have been in contact with company and they say it should arrive soon which isn't the case as it hasn't moved on the tracking.Very disappointed, also they say refund after 60 days 🤔 of not receiving when they clearly can see the item isn't moving anywhere

Terrible Company. Do not buy from. I ordered a hairdryer and saw no indication it would be coming from China! As you can guess the hairdryer was marked as returned to sender and never arrived. I have been chasing a refund which was confirmed but now they say my order has been re sent so no refund!! So no hairdryer and no refund!

Absolutely awful company with zero customer service. Please do not buy anything from them!!! Bought a hairdryer as a gift for my daughter, when it arrived the box was battered and the hairdryer damaged. They have refused to send a new one and want me to pay for a return. Absolute joke!!!!

Absolutely the worst company to shop with my first time ever buying an item, which I haven’t used and I want to return it, it cost me £50 for the item but they won’t give me any returns address or any details about how to return it. I’ve been sending emails back and forth all day but it’s like they’re talking in riddles it’s really starting to frustrate me.

This company is based in China and they refuse to give refunds even though they offer refunds ! Worst company ever not even protected through my PayPal payment ! This company needs to be put out of business !!

Please don’t waste your money on hair dryer
Terrible customer service.

Awful company, ordered nail dust extractor which is really bad and doesn’t do the job. I asked for a refund in my first email to this company. They requested to see a video which I did send. Instead of a refund I was sent the same dust extractor so no improvement here. I have again requested a refund and they said I am now out of 30 days money back warranty. I have never asked for a replacement at first place.
Anyway, 19 emails later they keep repeating themselves telling me the filter is dirty. Like going in circles. Please do not but I wish I had checked trustpilot before I fell for this scam

7 in 1 Hair set ***Dangerous ***faulty item that nearly caught my hair on fire! Complained, sent pictures and video and nothing not even a replacement offered !

Awful scam company , my mum ordered a mask and it left her with dents in her forehead and was really uncomfortable to use. Asked to return the item and they said we would have to pay a 50% restocking fee. Items are not from the UK they are from China .Mask was cheaply made .AVOID AT ALL COSTS if i could give less than 0 stars i would . The people that run this company must be horrible people.

Awful company! They won’t accept an item back unopened as it’s not BST, dangerous item. Please do NOT purchase, rip off scam company!

I bought an Ionic hair drier for my wife. Despite reporting it had a bogus British Standards Licence number on it's moulded plug I was denied a refund. After having it examined by a Trading Standards Officer (who confirmed this and other issues) I tried again to get a refund but was denied. It seems a mockery that we have to give even one star to people who continue trade in items with bogus British Standard markings.

I wouldn’t even give them 1 star they are CON artist. The products are awful, cheap and too good for the bin. AVOID please don’t make the same mistake as me !

I received a hair dryer as gift from my partner and within 4 months it burnt red hot, smelt bad and died. When I contacted them, they stated exactly the same as others have wrote on here. That you can only send back in 30 days of receiving it, which is a false according to consumer rights. I will be reporting this company to trading standard and will be going to my bank instead of wasting my time with this awful fraudulent company. They are obviously just making a fast buck selling shoddy cheap dangerous goods. Telephone number does not work and no address provided on website, this way they can’t be traced by trading standards. They are trying to get my review removed, but we have been sold dangerous goods and this is the only way to warn people. If you have kept your book and can find an address report them. Perhaps they should have refunded us when I asked for our money back…. Instead of asking citing 30 days have passed, which is BS. SHAME ON YOU KISS PROOF!

I purchased a kissproof ionic hairdryer 5/11/23. At less than six months old it started burning and failed completely. I wash my short hair three times a week and as my husband has no hair I am the only person who uses it. I have taken care of this hairdryer as for me it was an expensive item
I wrote to kissproof who stated that their policy was only to replace a product within 30 days of purchase.
Be very very wary of buying anything from this Company. They were no help at all and did not give a damn about their clearly faulty product. You will be far safer buying from a high street retailer.
An absolute disgrace of a company.

Hairdryer blew up within 4 months. I emailed to be told they have a 30 day policy. What a joke!