ProofKiss Avis 

This company is one of the worst companies you could buy from. I was well organised for Christmas and bought my auntie a Christmas present the end of November, not only did it take weeks on end to arrive it wasn't working.

Electrical appliances should have a year policy and this company won't even entertain a refund or replacement for the hairdryer. Absolute joke do not buy from them.

If I could give this company zero stars I would, one million times over. LED mask was a piece of plastic junk from a factory in China. I would not dare put it on my face, looked extremely unsafe. I would place my bets on the fact it's dangerous/skin hazard/fire hazard. Anyway, I went back and forth for weeks before they agreed a partial refund, with me return to product to Shanghai, China at the cost of 28.99. I was so frustrated and wanted to prove a point, that I returned the bloody product. Received notification yesterday that they were refunding my 52.99. All in all, I'm down 40 quid and it's caused a whole load of stress. Will be contacting the financial ombudsman. ABSOLUTELY FRAUDSTERS. They are a drop shipping company, they are based on England, order the product from China directly to your house. The products are about £15 (same mask is on eBay) and they sell them 'on sale' for £64.99 down from £129.99. do not fall for this.

Do not shop with this company. They are a total scam selling faulty products and refusing to cancel or refund orders. I am going to be reporting them to trading standards for failing to abide by consumer rights. Just don't buy anything from them ever.

The iconic hairdryer they sell is dangerous it bursts into flames the plug is not U.K. compatible and does not meet U.K. standards. This could kill someone it’s very very dangerous! They flatly REFUSE to refund they are CONNING PEOPLE! BEWARE DO NOT BUY FROM THESE CON MEN I AM REPORTING THEM TO TRADING STANDARDS.

If I could give 0 stars I would. Like other reviews this company is a complete sham. They provide themselves with good reviews on the website but they are clearly not from genuine customers. I purchased a nail dust extractor £130 based on their reviews and safe to say is still hasn’t arrived after 6 weeks. I also contacted them as had been given 3 different shipping dates and 3 fake tracking details. What a surprise to be told it’s been “sent back” for some unknown reason. The customer service advisor “Emma” doesn’t know a whole lot. I have requested a refund but have also taken this further through my credit card company as can’t see myself getting it back through them. I would warn everyone away from this company as clearly a scam.

I ordered a nail dust extractor in January and still not received it. Customer service are very good at replying to e.mails but just say the same thing, they are having logistical issues. The item was supposedly sent back to the supplier! The last e.mail stated it was in transit. I e.mailed again to be advised it had been been returned to the supplier again as they had dispatched the wrong colour!! I’ve asked for a refund on numerous occasions but received nothing as yet! I will keep trying. I think this company is a total scam and I can’t believe they are getting away with it. I paid £130.00 for this item which I probably won’t get back. DO NOT BUY FROM THIS COMPANY total rip off !!!!

I bought an LED light mask before Christmas. The package arrived nearly 2 weeks later than suggested. The package was badly damaged in transit. The product has an illegal UK plug (not fused). The customer service is terrible (an understatement). They tried to charge me re-stocking fees (also illegal), they ignored several emails, they told me they would refund (less than I paid) if i paid for the item to be returned (which would be most of the cost of the item) within 6 days (near impossible and they took 17 days to deliver to me in the first place!)

DO NOT ORDER FROM HERE! You will be lucky if your order arrives. Total scam

I'd give absolutely no stars if I could. I have never received this bad of a service before. Ordered a LED face mask,which I still haven't received even thought its been over a month. Have sent constant emails but received no help. Honestly don't order from here go somewhere cheaper and with better service. That's £65 down the drain

If I could give it 0 stars I would.

I bought an LED mask and after using it a few times the plug sparked. I could then feel a very faint electric type feeling on my face from the rubber bits inside the mask. I've only had it for less than 2 months .I'm now scared to use it. It's not fit for purpose. They asked for a video but I explained that a video simple cannot record how it feels on my skin. It's common sense! Even though I sent the video they said ......."Thanks for reaching out. Sorry, you are having an issue.

From the video you sent us, we can see that the product is of excellent quality and has no defects.

We have never received a complaint regarding this product."

They basically gaslighted me.

I also received another product, the mini laser hair remover device. It looks of crap quality just like the LED mask. I asked for a refund the day after receiving it and they haven't responded to my refund request which I'm entitled too as it's before the 30 days!

These products are from China! I wish I'd looked at Trust Pilot before so I feel kind of silly but, it's a lesson learned.

UPDATE!
I had to pay for the postage costs but they gave me a refund once they received my item.

Unfortunately I did not read these reviews before I purchased. I purchased an Ionic hairdryer which now goes red hot like it’s going to combust and the dryer speed is non existent. I have requested to return and a refund which has been declined. Stating the policy is no returns/refunds or exchange after 30 days, regardless if the product is dangerous or faulty.
Poor customer service and I feel the products are cheap fakes that are not fit for purpose and dangerous.

Avoid this company at all costs, the items they send you are rubbish and you won't be able to get a refund

I’m actually so embarrassed I even ordered from these scammers.
My rating is zero but I had no choice to rate this. DO NOT BUY FROM THIS SITE they need reporting and removed. I received the ionic hairdryer which was like a child’s toy. Cheap rubbish and it’s now in my bin. I tried to contact there customer service dept and I had one email reply asking me to return the item to an address in China. Advertised UK address on website.

Ordered LED face mask as advertised as UK company, great reviews etc and it has arrived and doesn’t even turn on. Rung customer services which doesn’t allow you to talk to anyone, emailed back and forth with numerous videos of item no turning on and now they are ignoring me as I’ve asked for a refund over 10 times! Scam company; dangerous products. No customer service and they won’t give you a refund as per their 30 day returns policy! Avoid!

It is like a child's toy. Little heat ,it's taking me extra long to dry my hair, also, it doesn't perform as advertised. My hair is frizzier than before. That will teach me, should of bought the shark ; you pay for what you get. However,this is worth 4.99 in a toy shop. Stay away from this site

Ordered an LED face product because it seemed heavily discounted. It took long time to arrive in its no frills packaging, there was zero manufacturer’s and safety information on the packaging and product leaflet- unfit for UK standard I didn’t risk it and contacted company straight away. They asked to send pictures and eventually agreed to refund if I return at my cost, however I was surprised to be given an address in China despite their website advertising a London address. The 30 day money back guarantee needs to be revoked from their website and disclosure needed about international return which will cost customer more than the product itself. I find it hard to believe testimonials on their website are genuine, I will check trustpilot reviews going forward.

Purchased the Ionic hair dryer back in August 2023. Alarm bells were ringing when I realised from the despatch tracking that the item was coming from China - I'd presumed this was a UK company with UK stock.
Item arrived late-August and looked very cheap/flimsy.
Used for approximately 8 weeks until the item over-heated, glowed red, and started giving off electrical fumes. It now no longer works and is clearly unsafe.
Emailed customer service and was told "return period is 30 days - nothing we can do".
It has ended-up an expensive £50 mistake.
IN A NUTSHELL - AVOID THIS COMPANY LIKE THE PLAGUE, THEIR PRODUCT IS ABSOLUTE TAT AND UNFIT FOR PURPOSE/DANGEROUS, WITH NO PROPER WARRANTY/GUARANTEE, AND CUSTOMER SERVICE IS ABYSMAL.

Absolutely disgusting! not even a company! can't call them that way. They are breaking the UK consumer law by not offering returns. Products are terrible quality, cheap fakes from China! avoid at all cost!!!

It took a long time to arrive. The hair dryer lasted 4 uses before it started overheating and then stopped. We asked for a full refund. At first they refused saying it was outside the 30 day limit. They responded very quickly on each occasion and after a polite protest that it should still be working long after the 30 days. Our money has been fully refunded. Thank you Kissproof.

Absolutely awful company. Do not buy from them.

Cheap products coming from China.
You try and return and they email back and fourth for ages trying to avoid any kind of returnage. Never dealt with such a bad company before and I've learnt my lesson by losing £130.

They want you to return to a random place in France or Morocco. It's all very dodgy