Kitchenaid Avis 690

Appalling customer service. Tries to fob you off, then makes dealing with them as difficult as possible. I had to send them a video of my blender smoking due to an electrical fault putting my house at risk of a fire. Thankfully, it tripped my electrics before causing any damage. Finally got them to accept the blender back and after 14 days they said it could not be repaired and they would send me a replacement. Still waiting 16 days later. I have been battling Kitchenaid for 4 months to get this resolved. Appalling customer service for a company that is supposed to have such a good reputation. Avoid!

Poor customer service and poor quality pans. Both are to the same standers. Incompetent to do the job.

Appalling customer "service". Purchased a product direct but I ordered the wrong item so returned it for credit - that was 3 weeks ago and still no credit. Attempting to telephone involves a wait of some 30 minutes. When you do speak to someone they haven't a clue and cannot provide an answer. I shall not be purchasing another Kitchenaid product. Premium price - yes with bargain basement customer service

Been trying to return a faulty item for a month, no reply to emails, not answering the phone. TERRIBLE service.
May be someone will get back to me now!

I have just wasted 25 minutes waiting to speak to Customer Services at Kitchen Aid, what a waste of time, no help at all.
I have just purchased an Expresso Coffee Machine & Grinder. The instruction manual for Coffee Machine has 270 pages, only 2.5 pages in English and absolutely useless. The manual is available on line and has 15 pages in English, so there was obviously a printing error. So, I requested either a correct manual or a print out of the on-line manual to be sent to me by post, the answer was no. I asked to speak to a manager, the answer was no. I have a number of Kitchen Aid appliances that I have had for a number of years but will definitely not buy any more. Absolutely disgusting service and their items are not cheap. The manual which I have does not make any sense and does not include the basics of how to use correctly, what the buttons are for, cleaning, descaling, etc. Don't waste your money!

"KitchenAid and its products represent the perfect mix of professional performance, artisan quality and iconic design." - from their website.
Actually, my KitchenAid food processor is so badly designed that food and other dirt accumulates in the handle and lid, and cannot be removed. Extremely poor design, complemented by non-existent customer service.
But one thing KitchenAid is GREAT for is product placement. A pity they aren't more helpful to their customers.

Customer care is non-existent !

Do not buy their products !!!!

I’m very disappointed. I bought a blender less than a year ago, and now the blade has stopped moving. There’s practically no customer service— the only option is to call an 00800 number, and after waiting for over half an hour, no one answered. Last year, their customer service was great. What happened?

First kettle started intermittently boiling , sent of to repair to kitchenaid as it was in warranty . All effort by myself . After 2 weeks no response from Kitchaid , so another lengthy wait on the their care line to be told they didnt know where my kettle is ! An email the following day stated my kettle was unreapairable so a new one would be sent . After 3 weeks with no kettle the new one arrived. This now had a fault on the lid , it wont open fully . Yet another 30 minute wait on the phone , I now need to repeat the repair process ! No customer service ,, I was denied a manager and a new kettle or refund . Do not buy kitchenaid the aftercare is awful and you are left with no money or product !

Nice looking kettle but unreliable and terrible customer service. I’ve emailed them countless times about my faulty kettle and they don’t respond.

I wouldn't give any stars at all if that were possible. I bought a KitchenAid food processor almost three years ago and haven't used it much. Yesterday, I tried to mix minced meat, and the multipurpose blade just got stuck. It wasn't overworked, and the blade wasn't blunt, as I've used it no more than ten times since purchasing it.

I tried to log in to the account I created when registering my purchase for warranty, but I couldn't sign in as it said 'wrong credentials.' When I attempted to reset my password, it said 'unknown user.' How is that possible? I was able to sign in before, and now I apparently don't exist as a user anymore.

I emailed them and received the following response: 'Unfortunately, we are unable to assist you via email at this time. For support, please contact us directly by phone at 0800 1026 979.' So, I called and spent approximately an hour listening to hold music—with no result.

This is a very dodgy company with no real support, as you literally cannot get in touch with them. I wonder if this is intentional.

No more KitchenAid products for me in the future. A company that truly cares is accessible and provides hassle-free service to its customers. KitchenAid is not one of those companies. Just avoid them and save yourself the stress and money.

They respond to emails after weeks and after that month.
.
Purchase artisan mixer and stop spinning after les than 1 months.
Sustomer service is non existent,nobody answer the emails or phone.
I don't recommend brand and company.

Eventually they answered the email and managed to sent it back.
It was time and nerves consuming.

Bought a set of mixing bowls through Kitchenaid - not cheap- but as the brand was what is thought to be a quality brand I expected them to last in excess of 12 months. But no, they are peeling and blistering inside and out. Impossible to contact the company as email not available and customer phone lines put you on hold and then cut off telling you to call again. Disappointed - will be avoid this brand as customer service is rubbish and Amazon not much better as they are not interested in their marketplace sellers

40 minutes on helpline and still no answer!!!! Appalling, mixer broke on first use

Poor customer service policies let the company down! I spent over £500 on kitchenaid products for Christmas. I had ordered an additional dough hook, not realising that my mixer came with one. I emailed within a month to request to exchange the product (for a more expensive product). I’ve received very intermittent responses to emails over a 6 week period. Occasionally I was asked for additional info and told I’d be sent a returns label. Eventually they stopped responding altogether. I called the customer services line and had to wait for approx. 15 minutes before anyone answered. Then I was told that I can’t return the item as they only have a 14 day return period even over Xmas. I’m not sure why no one told me that 6 weeks ago when I first emailed! It’s a real shame as I really love the products I received and would have continued to add to my collection had I not felt so let down.

Non-existent customer service. I’m absolutely gutted that I spent £100’s on an artisan food processor that is unusable as one of the blades constantly is stuck and will not come off no matter what my husband and I try. I cannot get through to their customer service. I’m £100’s out of pocket and have a huge appliance that I simply don’t know what to do with!

Less than six years ago I bought a submersion blender by KitchenAid from John Lewis, with a whole suitcase of accessories and two big blending cups.
The blender was used about once a month, no heavy use, so by the time it started to give in it was used roughly 60 times. A very modest number for an expensive kitchen appliance. In recent months it started overheating pretty quickly, once there was a proper burning smell coming out of it, so a pate was left half-done, because when it overheats it stops working. In addition to this its rubber button on which you press to operate the blender started to disintegrate and tear apart, although the body of the blender was always gently wiped with moist cloth, never aggressively cleaned. When I called KitchenAid they informed me that the blender is past its guarantee time, so all I can do is buy a new model. 'But what about all the accessories?' I asked naively... 'a whole suitcase of them, surely there is a new model I can buy that would fit those?' NO was the answer of KitchenAid. There is no new model to fit your old accessories. They can go in the bin. ZERO points in sustainability KitchenAid! Needless to say I will never buy another kitchen appliance of yours.

Quality of some products are well below average. I bought 2 items a mixer and a food blender and both failed in the first 2 years with very minimal home use, and customer support is very slow and agreed at the end to repair at nearly the cost of a new blender!!

Still no response. See contents of email below. Avoid Avoid Avoid

“You acknowledged receipt of the mixer upon its return almost three weeks ago.

Can you please advise why you have not refunded my money?

I have tried calling many times but despite hanging on the line for more than 20 minutes, at that point your system cuts my call off.

This really is disgraceful customer service

Please reply to this email

Regards”

I purchased this kettle in 2022, and it’s been great. The temperature gauge is a fantastic feature as i drink herbal tea, the performance has been flawless—no issues there. However, I’ve noticed that the bottom of the kettle chips really easily. I paid more for this kettle because I liked the design and expected it to be more robust, but unfortunately, that hasn’t been the case. I appreciate that it’s been in use for 3 years now, but the chips started appearing only about 6 months after I bought it. The chips are not too noticeable unless you really look for them, but it's still a disappointing flaw. It’s also worth mentioning that the kettle hasn’t been used roughly or by children, so the chipping isn’t due to heavy-handed use.