Kitchenaid Avis 690

I bought a KitchenAid grater pack for my daughter for Christmas. I bought off their website on 29th October. Unfortunately I didn't realise you need the attachment for the grater pack, KitchenAid don't sell the attachment piece separately and it comes with the 3 grater attachments. I rang them today to ask to return the grater pack and order the attachment and graters, I was told they have a 14 day return policy, when I tried to explain that I have to spread my Christmas shopping out over a number of months to afford presents I was more or less told tough, that's our policy, can't help. Great customer service KitchenAid........

Bought a lovely looking espresso machine. Stopped working after 2 months. Got refund from Amazon, replaced with the same model, this one lasted 3 months. Kitchenaid in the uk were useless, not able to offer any product support except a repair. Amazon again refunded (not fit for purpose). Will not buy the brand again.

This is awful the website is bad I tried ordering a gift kept going through payment took all my details then error screen saying order not gone through. Tried a couple of times the same. Then ended up charged with multiple orders sent out. I’ve been trying to sort this out for ages lots of emails. I have returned item now just waiting for the order to update and refund done. I’m hoping payments will be refunded as it wasn’t my error and a real mess.

Have been trying to place order on website for a week - won’t go to save and pay have sent emails and no response also number on website is not in service for Ireland -

Bought a kitchen aid mixer less than a year ago it was a special edition model. It had a fault and caught on fire so was returned to Kitchen Aid for inspection/repair. They notified me via email that it isn't repairable and they can't replace it so attached Kitchen Aid Vouchers.

I wanted this particular model as it matches my kitchen. I went on the website and the model I had is still showing but when I went to order it is out of stock. I clicked on notify when back in stock.

I searched online to see if any other retailers have this kitchen and found a retailer with stock.

So I emailed Kitchen aid to see if the vouchers can be replaced by cash, so can get my replacement. I didn't get any response so I have rung customer services. I have been told that they can't make that decision and it will been escalated to a manager/supervisor who will get back to me soon.

So after a week I call again and get the same response - that it needs escalating to a manager and that this has been done via Email. I asked if they have a manager I can talk to, but I am told no.
However I never get anything from them. I have received no answer. Its been a month now and I am being given the run around. I never get a response from someone at Kitchen aid with authority to replace the vouchers with cash. I just feel like I am being given the run around.

I just want a replacement of the same kitchen aid. If they can't get me a replacement - provide me with the money to buy one from another stockist. It shouldn't be too difficult just have someone in Customer Services available who has authority to deal with more complex issues.

Horrendous customer experience.

DO NOT ORDER from their website.

Endless issues with ordering, resulting in a duplicate order and being charged twice.

Rejected the duplicate order, as per their advice, and now stuck with double charge on my card. Told it will take up to two weeks for refund.

Customer service acknowledged this is a common issue. Yet refused to make good on the issue.
Zero concern for the inconvenience caused to customers.

KitchenAid You are the most unhelpful, rude and arrogant company I’ve ever had the misfortune of dealing with. I had saved to buy a new kettle and toaster at a cost of £322. I believed ordering with you directly would be best-I wish I’d read your Trustpilot reviews they are diabolical and the worst I’ve ever seen.
My order was not delivered by the agreed delivery date, legally specified when purchasing. Every time I call I’m lied too that it’s ’shipping now,’ today I’ve been told it’s a ‘ghost order,’ which I won’t get despite you taking the money, repeatedly lying to me and making something lovely a horiffic experience. I’m now told by the most recent arrogant little man that you don’t know when or if I’ll get a refund, I won’t refund the goods and that he can only contact by email-I was refused a manager.
He told me he was offended by my loud tone-I am intact deaf and find phone calls utterly impossible especially to vile unhelpful jobsworths such as today’s one. He purposely stuck me on hold and said it was because he didn’t like my voice and didn’t want to help me. Do you realise disability discrimination and purposeful abuse is a crime?
This is theft-you cannot withold money for goods I’ve legally paid for and hope it just disappears,
You should be beyond disgusted with your conduct, there’s really no words. I will ensure I tell anybody who will listen about this experience to ensure people don’t have to go through the same upset and huge loss of money I have this week.

KKD-1578830889995-01 was the ‘order number’

I ordered, or tried to order one item (£400 cost) via the Kitchenaid website. There was some sort of error, and it ordered 3. I rang customer service within 5 minutes of placing the orders, and was told there was no record of my order. The next day, I had confirmation that 3 of the same item had been ordered. I'm now 11 emails into trying to get it back. They did arrange a courier to pickup my items; the only issue was that it was the pickup address was wrong. They even got the wrong country. Ever email complaint is dealt with by a different person, so there is no continuity. On my 10th email, I was thanked for "bringing the matter to their attention". A complete farce of customer service. I don't think it's the customer service staff, it's the setup in general. I've still not managed to return my item but I now have to take the 2x boxes to the post office myself and post them. A really really bad experience the very first time that I have ordered anything from them.

the worsted ever cs bad customer service
dont know what they are doing no respond to emails.

usless telephone staff. total incompetence send items out you have cancelled! with wrong addresses still waiting for a refund

I saved for a long time to buy KitchenAid appliances. I started with a semi-automatic coffee machine, mixer, toaster, and water cooker, and I was planning to replace all my kitchen supplies with the same brand and colour.

Unfortunately, every single product has ssues. I’ve already sent the coffee machine for repair twice, and the last time I got it back even more damaged — and still not repaired! The packaging was so destroyed that I had to throw it away.

KitchenAid refuses to help and keeps saying that I need to send it back again for them to “check” if it can still be repaired. I drove two hours trying to find a suitable box, but couldn’t. Now I’m stuck with an unrepaired, even more damaged coffee machine that cost €800.

And KitchenAid is also not helping at all. Never again! What a terrible company. The name KitchenAid means nothing anymore. Be smart and choose a different brand — it will be cheaper and you’ll get much better service.

Was bit stressed to order as I ordered Kenwood weeks before and I never received...
This one came in the day I needed it within 3 working days!
So far I am so impressed.
Very little noise, quality attachments(I ordered Artisan premium in iron black colour). Super easy to clean and very good performance. Kneads dough at minimum speed(1-2) effortlessly with no hands dirty!
Beat white eggs in time lower than 3 mins, and shortcrust pastry very quickly too! Already made cheesecake and it is delicious 😋
Also made 2 different stuffing using the meat attachment and made hundreds of dumplings. ❤️
I hope it will last for at least couple of years with good use. Any issues I will come back to give you an update xoxo hopefully I will not have to 😋

I wouldnt wastw your money on such expensive appliances... had kettle 3.5yrs, its stopped working, they are not interested as 3 yr warranty...i thoughr their appliances were supppsed to last years, henxe whhly we purchased jt.

I sent back a defective kettle. It's been over a month since they received it, and I'm still waiting for a replacement kettle. Every time I send an email, I get a new customer service representative who gives me the runaround with canned responses. I eventually asked to simply be refunded if they were unable to send me a new kettle (which is in stock on the website, by the way!), but I haven't received a response.
I am so disappointed because I loved the products.

I placed an order a month ago now. It was supposed to be a present so when it didn't arrive on time I contacted them to find out it hadn't even been dispatched. When I said I didn't want it they not only sent it anyway but also sent a duplicate order, taking payment for both. Now a month later I am still having to contact them daily to get a refund but am being dismissed every time. I've now had to get my bank to step in and refund more than a £1000 from these scammers. NEVER SHOP HERE!

Worst customer service ever, mixer sent away after just over six months, returned to wrong address problem not fixed. Still awaiting resolution Keep getting cut off on telephone.
This is not what ypu expect from the price range or the name KITCHENAID
avoid !!!

Similar to other reviews, Kitchen Aid are refusing to pay me back for returned goods, and refusing to pay postage back when they sent me the wrong item. I believe this is against the Consumer Rights Act.

Worst ever customer service - I bought a toaster and kettle together as the offer was 40% off if you bought a second item. The toaster arrived damaged. I immediately rang customer service and said I wanted a replacement. Terrible line (found out the call centre is in Greece) with personnel who speak poor, very difficult to understand accented English. 1st call centre answer was that I would have to return for a refund and then buy another one. I said 'how do I buy it (again) for the sale price as I would only be buying one item'. The line was cut off. I tried again - a different person said - the 1st guy was wrong and he would send me a label, DPD would pick it up from my house, and they would send me a replacement. Pleased, I duly packed up the parcel - nothing from DPD about collection, so I took the (heavy) parcel to a pick up point. The parcel arrived at the warehouse (according to DPD) and nothing from Kitchenaid. I rang again - this time they said the parcel had gone to the wrong warehouse and they would send me back the damaged toaster (!!!) and send me another label to send it to the correct place and I would get a refund and had to buy another one. There is still no answer as to how I get the toaster at the original offer price? After yet another 4 calls, I had 2 conflicting emails within the space of half an hour from customer services telling me what to do....all I want is an undamaged toaster that I paid a fortune for - I will never buy another Kitchenaid product and wish I hadn't fallen for their seemingly good offer in the first place.

Purchased a food processor in february 2025. Hinge is damaged and not working. Contact with Kitchen Aid customer service was one of the worst experiences ever - many dropped calls, misdirection and unsuccessful outcome.
Will never buy kitchen aid again

My daughter bought me a kitchenaid mixer for a big birthday costing over £500 (a hugely generous gift as she is a student). Unfortunately she bought it direct from kitchenaid. The first time I used it the bowl got completely stuck and wouldn't budge, even after following the troubleshooting advice (although I did not hit it with a mallet despite that being recommended in the user guide...). Customer services fobbed us off repeatedly- saying we weren't entitled to a refund despite only having it a day, then they wouldn't arrange a collection, they couldn't find a record of receiving it etc Once I'd proved they had received ut, they switched to saying it would take 14 days for a refund, then 14 working days, then 21 days, then the payments team had an issue. On and on until on the 16th call I threatened them with the small claims court and really meant it. They just don't recognise consumer law and couldn't care less. Some staff tried to be helpful but still no refund. The whole experience was awful!

Same experience as many below. Sadly one of the worst customer experiences ever. Have also spent months waiting for a simple resolution from KitchenAid. Product (150 pound Cordless Blender with attachments) was returned as faulty. Countless phone calls and AI generated responses to my mails and simply no resolution. KitchenAid blame DPD for twice(!!) for losing the replacements. Have lost all hope of ever getting a refund or a replacement. Nice looking stuff, but you are on your own with KitchenAid if it goes wrong. Useless.